IAOP - OWS16 | Program

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OWS16 Program

KEYNOTES

How to Future-Proof Yourself, Fearlessly Innovate and Succeed in the New Normal
Scott Steinberg, CEO of TechSavvy, Innovation Strategist and Best-Selling Author
Even the most successful organizations must continually reinvent their products, processes and enterprises to remain market leaders in an age of growing change, connectivity and globalization. In this eye-opening presentation, audiences will learn how to thrive in the new operating reality, create competitive advantage, and successfully leverage new leadership strategies to adapt to changing times. From more powerful ways to unleash innovation to solutions for better capitalizing on cutting-edge advancements, discover how you and your organization can flourish in tomorrow’s world – and effectively apply its most crucial success strategies and skills in context.

“If you really want to know about business, you should refer to Scott Steinberg.”

-Sir Richard Branson, Virgin Group

State of the Industry IAOP’s Annual Member Survey
Jagdish R. Dalal, COP-GOV, Chief Advisor, Thought Leadership, IAOP
Todd Lavieri, Partner & President, Americas, ISG
Jag is back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. Hear what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.

Robotic Process Automation: Lessons from the Field
Dr. Leslie Willcocks, COP, Professor, Technology Work and Globalization, Department of Management at London School of Economics and Political Science
Dr. Mary Lacity, COP, Curators’ Professor of Information Systems, College of Business, University of Missouri-St. Louis
Business process automation has been around for a long time, so people have many questions about Robotic Process Automation. What is different and new about RPA? What business value is being delivered to early adopters? How does RPA affect outsourcing relationships? Will it create jobs or kill them? How do you marry RPA and Impact Sourcing? In this two part, interactive session we start with our researchers, Dr. Mary Lacity and Dr. Leslie Willcocks answering these questions based on their latest case study research conducted along with Andrew Craig at The Outsourcing Unit (OU) of the London School of Economics (LSE). You will hear how early adopters of RPA radically transformed business operations. Then, a panel of experts who eat, breathe and sleep RPA will debate the pros and cons, provide their knowledge and lessons learned and take questions from the audience. Get ready to rumble!

Transforming Your Organization through Employee Engagement
The Disney Institute
To create your desired workplace, your organization needs to be more intentional about four key processes: selection, training, communication and care. These processes must be managed very carefully to shift the performance curve and produce positive, sustainable results. Hear about Disney’s winning approach to employee engagement and walk away with ideas on how to implement at your workplace.

Hands On! Collaborative Problem Solving
You are the stars of this show! Roll up your sleeves and get to work on the challenges you are facing today. These facilitated sessions use the questions coming out of Monday’s networking sessions as the launching pad for drilled down conversations among customers, providers, advisors leading to the answers you need now. Get creative, speak your mind! The facilitator will tie it all together at the end. The take-aways will be compiled and provided to all participants following the Summit and insights will be featured in an upcoming issue of PULSE magazine.

Download the Brochure

NETWORKING & SOCIAL EVENTS

Sunday, February 14
•   IAOP/PULSE Publisher’s Cup
Golf Tournament (fee)
•   Early Registration
•   Welcome Biergarten

Monday, February 15
•   Customer Networking Session
•   Provider/Advisor Networking Session
•   Summit Kick-Off Luncheon
•   Welcome Reception in
the Exhibitor Pavilion

Tuesday, February 16
•   Networking Breakfast in
the Exhibitor Pavilion
•   Awards Luncheon
•   Cocktail Reception in
the Exhibitor Pavilion
•   EPCOT’s Illuminations: Reflections of Earth viewing (fee)

Wednesday, February 17
•   Facilitated Working Groups
and Networking Breakfast
•   Food for Thought Networking Luncheon

PRE-CON WORKSHOP

Sunday, February 14

Research into Practice
This one day workshop, sponsored by ISG, is an opportunity for academic and industry researchers to present and discuss full research based papers as well as research-in-progress. The intention of the workshop is to allow leading researchers to interact with global practitioners, including outsourcing buyers, providers and advisors. A limited number of papers will be accepted for discussion at the workshop, and the winning paper will be presented during the Summit. Additional fee applies.

POST-CON WORKSHOPS

Wednesday, February 17

COP Intensive Workshop – COPs Only
Jagdish R. Dalal, COP-GOV, Chief Advisor,Thought Leadership, IAOP

This complimentary in-depth annual update is exclusively for individuals attending The 2016 Outsourcing World Summit who have already earned
their COP designation.
Recertification Points Earned: 5

Outsourcing Certification Primer – Earning Your Certification & Beyond
Pam O’Dell, Director, Corporate
and Professional Development, IAOP

An introduction to IAOP’s training and certification programs, which address the needs of individuals who work across the global outsourcing industry from entry level positions focused on the delivery of outsourced services through to senior executives leading global outsourcing programs at customer, provider, and advisor organizations.

The Certified Outsourcing Professional Application: A Tutorial
Dana Corbett, COP Liaison, IAOP

This workshop is forindividuals who have already decided to become a COP but need help jump- starting or completing their application. You will be taken step by step through a sample application to make sure you fully understand what is expected of you during the process and COPs will be on hand to guide you!

Post-con workshops are complimentarybut you must reserve your seat.

EDUCATIONAL TRACK SESSIONS

Good Governance and Risk Management

Reality Bites: Designing and Implementing an Outsourcing Governance Program
Shuchita Singh, COP, Director, Governance Shared Services, AbbVie.com
Alicia Kuhn, Manager, KPMG

Ready, Set, Go-vernance: A Top 10 Checklist to Assess Governance Readiness
Gina Argonish, COP, Manager, Bristol-Myers Squibb

What does Supplier Risk Mean to You? – HCSC’s Supplier Risk Management & Governance Journey
Kimberly Zditosky, Enterprise Supplier Management, Health Care Service Corp
Liz Evans, Managing Director, KPMG

Improving the Relational Governance to Empower Relational Performance
Johan van der Bijl, COP, Sourcing Director, Ordina

Governance in a Multi-Provider Environment
Ashish Malhotra,
Vice President, IT Global Workforce, Time Warner Inc

Inspiring Innovation: How-To

Solving the Sourcing Innovation Conundrum (How to Acquire Supplier Proposals that Truly Deliver Innovation to You)
Lawrence Kane, COP, Senior Leader, IT Infrastructure Strategy & Sourcing, Boeing
Paul Becker, COP, ITI Sourcing Strategy, Boeing

Today’s Trends and Concepts of the Future

Repatriation Risks and Rewards
Mary Patry, IT Management Leader, Alsbridge

The Year of Living Dangerously: Six Outsourcings in Twelve Months - Lessons Learned
John Beardwood, Attorney, Fasken Martineau DuMoulin LLP
Arun Krishnamurti, Associate, Fasken Martineau DuMoulin LLP
David Hornett, IBM Canada

BPO is Dead, Welcome Business Capability Outsourcing
Andrew Guitarte, Enterprise Business Architect, Wells Fargo

The Future of Outsourcing (part of the ISS 2020 Vision Series - Based on Market Research In-depth Interviews in Collaboration with the Copenhagen Institute for Future Studies)
Peter Ankerstjerne, COP, Senior Vice President, ISS World Services A/S

How Government Regulation is Impacting Vendor Management and Related Outsourcing Services Globally
Donald Mones, COP, Vice President, Morgan Stanley
Michael Nacarato, Managing Director, MUFG Union Bank

The Free Agent Factor: Gaining Competitive Advantage by Adding Free Agents into Your Talent Equation
Tom Kaminsky, VP, Talent Supply Chain Consulting Practice, Kelly Outsourcing & Consulting Group

Are You a Disrupter or a Follower?
Jeffrey Thrall, Vice President, Client Partner, Nexient

Buyer’s Holy Grail: Automation
Atul Vashistha, COP, CEO, Neo Group
Kevin English, Partner, Neo Group

A Buyer’s-Eye View: Learning from Customer Experiences

How to Use Partnership and Collaboration to Innovate our Customer’s Experiences
Cara Koppenhoefer, Manager, Humana

Build a Sourcing Roadmap with Alternate Routes to Reach Goals and Reap Benefits During Times of Change
Ricki Koinig, Global IT Strategic Sourcing, OMV AG

Negotiations and Contracts that Work

Do as I Do, Not Just Do as I Say: The Outsourcing Contracting Process from the Perspective of a Customer that is also an Advisor
Gregg Kirchhoefer, COP, Partner; Daniel Nottke, CIO; and Ryan Farrell,
Intellectual Property Associate, Kirkland & Ellis

The Keys to Managing Relationships and Change

10 Commandments of Partnership Engagement
Curt Martin, Senior Vice President, CBE Companies
Danna Valsecchi, Executive Director, Global Fraud Management at Verizon

Why Olive and Whiskey Do Not Mix? Finding Suppliers With the Right Cultural Fit
Prem Shanker, COP, Senior Buyer, Southwest Airlines Co.
Lisa Harrell-Sanchez, Manager of Supply Chain Management, Technology, Southwest Airlines

“I WANT A DIVORCE!” What Do You Do When Your Outsourcing Marriage Has Turned into A Love-Hate Relationship?
Mary Lewis, Sourcing Manager II, Sprint Corporation

Sourcing Change Management
Jim Hussey, VP, Service Provider Governance, Western Union

PLUS, WATCH FOR BIG ANNOUNCEMENTS IN:

• Disruptive Technologies: RPA, Big Data and the Internet of Things
• SMAC: Embracing the Digital Shift

Request information on speaking, sponsoring, exhibiting or attending.