Thank You to Everyone who Contributed to the Success of EOS15!
With the support of our founding members, global partners, Regional Advisory Boards, and European and Eastern European chapters, IAOP is pleased to announce its return to Europe for the fourth European Outsourcing Summit (EOS) taking place on 18-20 October at the Frankfurt Marriott Hotel in Frankfurt, Germany.
Join delegates from across 13 countries in Europe as well as the US, including Austria, Belarus, Denmark, Finland, Germany,Italy, Netherlands, Norway, Russia, Serbia, UAE, UK as we address the latest trends affecting business service models across the region.
Featured Keynotes:
 Automation and the Future of Outsourcing: The Robots Really are Coming
Leslie P. Willcocks, COP, Professor, Technology Work and Globalization, Department of Management at London School of Economics and Political Science
What role will robotic process automation play in the future DNA of outsourcing? Drawing on a forthcoming book on service automation and four years of LSE Outsourcing Unit research with Mary Lacity into high performance ITO/BPO, LSE Professor Leslie Willcocks pinpoints how automation is integral to transitioning outsourcing practices to higher levels of performance.
  Global Business Services & Governance
Atul Vashistha, COP, CEO, Neo Group and member of IAOP’s Strategic Advisory Board; Soumitra Rathod, Vice President of Globalization, Time, Inc.
A fast rising global sourcing model for many companies is being referred to as GBS or Global Business Services. There are many variations of this. The audience will learn from a leading consultant and his experience with European operations as well as hear a case study by a client on their GBS model, including the governance that is exercised in the USA, Europe and Asia.
 
Benefiting from Improved Outsourcing Outcomes through Standards
Adrian Quayle, Managing Partner Europe, Avasant; Ron Babin, COP, (via video link) Professor, Ryerson University, Toronto, Canada
Outsourcing enables an organization to achieve business objectives, add value, tap into a resource base and/or mitigate risk. The application of standards, such as ISO, provides all the parties involved in outsourcing assurance that business objectives can be achieved through utilization of common governance and processes throughout the outsourcing lifecycle, and can help organizations with the processes to identify the business case for outsourcing, select the most appropriate partner, transition to the new operating model and ensure that value is delivered through effective governance from the relationship. This session will delve into the ways standards can be used in the development of outsourcing deals and relationships.
Educational Track Sessions
• Roadblocks to Achieving Innovation Through Outsourcing, Dr. Giovanni Vaia, COP, Professor of Global Sourcing , Ca’ Foscari, University Venice Department of Management
• How to Foster Innovation: Shifting the Mindset from Efficiency to Value Creation, Alexander Reay, CIO and President, The Nordic IT Outsourcing and Software Development Association (ITOSDA)
• Business Continuity Management: How to Enable a Lean Disaster Recovery Service, Marko Kovacevic, CEO, Trizma, Serbia and Boris Vujicic, Co-Founder and Chairman, Trizma
• Outsourcing in the Midmarket: Life Outside the Mega-Deals, Boris Kontsevoi, COP, President, Intetics and Ruediger Dorawa, Managing Director, Intetics
• How to Effectively Manage Relationships in Nearshore Outsourcing - The Role of Face-to-Face Meetings and Clan Control, Daniel Beimborn, Professor, Frankfurt School of Finance & Management
• The Allianz Private Cloud: A Foundation for the Digital Transformation of Allianz Group, Dr. Ralf Schneider, CIO, Allianz Group, Michael Cebulsky and Gernot Gutjahr, KPMG
• Intelligent Business Cloud: Enabling ‘everything as a service’ for the Digital Business, Michael Burian, Managing Director, Accenture
• Cultivating High Value Outsourcing and Multi-Vendor Relationships, Michael Nacarato, Senior Vice President, MUFG Union Bank
• What’s the business value of your IT? Learn How The CIO of One Global Airline Answered This Question, Alexander Müller-Herbst, Partner and Managing Director Germany, ISG
• Enabling Effective & Efficient Multi-Sourcing Governance through Advanced Technology, Jim McDonnell, General Manager, Services Integration Technology Group, CISCO
• The Challenge to Keep Control in a Hyperconnected World, Eus Pontenagel, COP, Advisor, Quint Wellington Redwood
• Getting Your Outsourcing Contracts Right, Steve Lyons, Senior Manager, PwC
• Effective Contract Management , The Outsourcing Law Group
• Outstaffing vs Outsourcing – New Labor Market Regulations in Russia: Opportunities and Risks for Business, Yury Efrosinin, Director Operations, Kelly OCG
• The Potential of Knowledge Process Outsourcing: A Client-Vendor Perspective, Daria Timoschenko, Tilburg University
"I have been to several conferences and this one was one of the best I have attended. The networking is awesome."
~Thomas Rolling, Farmers Insurance
First produced in 1998, the Outsourcing World Summit Conference Series has been held more than 30 times on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs. The Summit is keynoted by top business, academic and government leaders, and complemented by in-depth breakout sessions, case studies and workshops.
Who Attends?
CEOs, COOs, CFOs and other members of the corporate C-Suite; Directors and Managers, Professionals from HR, Finance, Purchasing, Legal, Administration, IT, Facilities, Manufacturing, Logistics, Service Delivery and related business functions; Entrepreneurs building the businesses of the future; Investors, Analysts and Academics; Consultants and Corporate Advisors; Government Officials and Policy Influencers; Marketing, Sales, and Delivery Professionals from across the outsourcing industry; as well as shared service, global business service, sourcing and procurement professionals and more.
“I wasn’t sure what to expect at my first IAOP Summit so I’m very happy to say I met some great people, enhanced my existing outsourcing skills, learned some new ones and am motivated to become COP qualified this year! Thank you!"
~Stephanie Clark, Zurich Insurance
From companies like:
Accenture, Allstate Insurance, American Express, Ancestry.com, Applied Materials, Aramark, Assurant, ASTRA, AstraZeneca, Asurion, AT&T, Avasant, Best Buy, Birlasoft, Bleum, BCBSFL, Boeing, Boston Scientific, Bristol-Myers Squibb, Canon, Capgemini, CBRE, CGI, Citi, Colliers International, Comcast, Compass Group, Deloitte Consulting, Diebold, Discover Financial Services, Disney, Duke University, Ernst & Young, Fannie Mae, Foley & Lardner, GE Capital, General Motors, Genpact, Germany Trade & Invest, Goodyear, GoDaddy, Gorrissen Federspiel, Guardian Life, HBC, HCL, Hess, Hotwire.com, HP, Humana, IBA, IBM, Infosys, Intel, Intetics, ISS, Manulife Financial, Johnson & Johnson Consumer Group, KellyOCG, Kimberly-Clark, Kodak, KPMG, London School of Economics, Luxoft, Mattel, MAYKOR, McGraw-Hill Companies, Merck, MetLife, Microsoft, Molson Coors, Morrison & Foerster, Neo Group, Neusoft, Nike, Nordea Bank, Northern Trust, Orange Business Services, PepsiCo, PETCO, Pillsbury Winthrop Shaw Pittman, Pitney Bowes, PNC Bank, UTC Aerospace Systems, Procter & Gamble, Qantas Airlines, Quint Wellington Redwood, Rio Tinto, Sprint, State Farm, State Street, Strategy&, Symantec, TCS, Teleperformance, Thomson Reuters, Time Inc Custom Content, Time Warner, TransUnion , USAA, Union Bank, Viacom, Vodafone , Walmart, Wells Fargo, Western Union, Whirlpool, Wipro Technologies, Zurich Insurance and more!
“This event continues to be a valuable source for information exchange and networking. The inclusion of customers, providers and advisors at the same venue is unique and adds to a rich diversity of thought and true collaboration.”
~Mary Lewis, Sprint Corporation
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