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Program Brochure • Venue • Sponsors & Exhibitors
Thank you to our partner CINDE, the speakers, sponsors and nearly 400 delegates that attended for making the event a huge success!
Latin America Emerges as a Critical Player on the Outsourcing Playing Field
IAOP, in partnership with the Costa Rican Investment Promotion Agency (CINDE), invites you to register for the third annual Latin America Outsourcing Summit, taking place December 3-5, 2013, at The Real InterContinental Hotel & Club Tower, in San José, Costa Rica.
The Summit aims to educate vendors, buyers, c-levels, decision makers, consultants and multinationals looking for either captive or outsourcing solutions in Latin America on the opportunities, trends and best practices. Featuring keynote sessions, educational breakouts, networking and more, the Summit will also focus specifically on BPO, ITO, KPO and customer experiences.
In addition to keynote speaker Gabriela Llobet, General Director, CINDE, thought-provoking general sessions include:
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Deeper in the Value Chain:Outsourcing Occupies the Middle and Front Office
Narciso Tauler , Managing Director, Accenture
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Panel: Everything you need to know about the Contact Center, CRM and BPO Markets in Latin America
Moderator: Juan Pablo Tricarico VP, Clienting Group, S.A., ALOIC Director
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Scalability Up: How will Regional Providers Meet Increased Customer Needs
Moderated by Mauricio Velasquez, COP-BD, IAOP Ambassador – LATAM
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Costa Rica: A Springboard for Success –– The Bosz Digital Story
Jorge Oller, CEO, Tribu Group
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Outsourcing's Global Value
Jag Dalal, COP, Chief Advisor, Thought Leadership, IAOP
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Establishing Back Office Operations in Latin America - Which Country is Right for You?
Raul Vega, CEO, Auxis
Plus, breakouts on:
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Gaining Sourcing Maturity Anupam Govil, Partner, Avasant will be joined by a panel of experts
Next Evolution in Outsourcing
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Process – Yours, Mine or Theirs? Sally Fisher, Senior Director,, Pfizer, Inc
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End to End Finance Transformation Sanjay Tripathy, Principal, Booz & Co. and Michelle R. Ferguson, Senior SVP, McGraw-Hill
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Nearshore vs. Offshore: Choosing an Offshore Destination Kurt Pearson, Strategic Relationship Manager,Wells Fargo and Christy Long, Vendor Manager, Wells Fargo
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From Lift and Shift to Value Add: Leveraging BPO for Global Growth Marilyn Jentzen, Vice President – Strategy, Thomson Reuters
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4PLs: More Bureaucracy or Strategic Change Agent? Juan Luevano, Director and Supply Chain Lead for BPO, KellyOCG
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Looking at the Big Six LatAm Destinations, as Alternatives to Traditional Offshore Markets Atul Vashistha, COP, Founder & Chairman, Neo Group
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Minimizing Risk in New Geographies: A Grassroots, Culture-Centered Approach Heather Littlejohns, Head of LATAM and CARIB Regions, Aditya Birla Minacs
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Geographies: A Grassroots, Culture-Centered Approach to Mitigating Risk in Transition Management Luis Ojeda, Deloitte Consulting
“Attending the Summit and hearing from industry experts who know how to be successful in Latin America is not only a great opportunity to educate yourself, it’s also an important way to make new connections and grow your personal networks,” said Debi Hamill, CEO, IAOP.
Sponsors Onboard! Accenture; Auxis Consulting; BAC; EX² Outcoding; Gastronomica Contempo; Garnier & Garnier; GTU- Aerocentro; KPMG; Kelly OCG; AeroCentro; Portafolio Inmobiliario; Oustource by GEPAE; and Project Resources Group (PRG); and Proximity are just some of the many sponsors already commited to supporting the event!
Who Should Attend:
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US buyers with an interest in nearshore opportunities in Latin America
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Multinationals with operations in Latin America
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Providers considering expanding operations to Latin America
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Latin America customers, providers, advisors and academics doing business in Latin America
For information on hosting, speaking, registering or sponsoring The 2013 LATAM Outsourcing Summit, email renee.preston@iaop.org.
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