EDUCATIONAL TRACK SESSIONS Download the Full Summit Brochure Six Cutting-Edge Tracks address the hottest topics in the world of outsourcing and what you need to know to achieve success! TRACK ONE: Leadership Across the Outsourcing Lifecycle • End-to-End Challenges of Designing, Leading, and Managing Outsourcing Initiatives Darren Dasburg, COP, Managing Partner, Cinteger (Track Chair) • An Outsourcing Business Case Outline Jean-François Poisson, COP, GM Contract Management, Bell Canada • Contractual and Legal Issues - Something Old, Something New Stephen Johnson and Neil S. Hirshman, P.C., Partners; and Min Wang, Associate; Kirkland & Ellis LLP • Renegotiations: How to Use Renegotiating your Outsourcing Deal as an Effective Management Tool Peter Brudenall, Partner, Simmons & Simmons • Managing Outsourcing Success in a Multi-Vendor Environment Brad Rubin, Director of Operations, TransUnion Interactive • A Bank of America Case Study Manal Lopez, Vice President, Bank of America Keith Wyche, President, US Operations Pitney Bowes • Connected Sourcing: A New Strategy Agenda Matt Shocklee, Managing Director, PwC David Ticoll, strategist, research executive and policy advisor • Best Practices in Offshoring for SMEs Uttiya Dasgupta, President, OMNISPAN LLC TRACK TWO: Global Destinations • The Emergence of Services GlobalizationSM Eugene Kublanov, Managing Director & COO, neoIT (Track Chair) • An Insider’s Look at ONe of Today’s Hottest Nearshore Locations: Central America Juan Carlos Pereira, Executive Director, ProNicaragua • Educating the World on the Benefits of Outsourcing to Malaysia Dan E. Khoo, Vice President – Business Strategy and Transformation, CEO’s Office Multimedia Developement Corporation (MDeC) • Case Study: Neusoft and Carefx Corperation in Healthcare Product Development Dr. Zhang Ping, CTO of Carefx Walter Fang, VP & CTO of Neusoft • Global Destinations: North, Central & South America Join IAOP Corporate Member Atlantic Canada Atlantique, North Dakota Department of Commerce, Hewlett- Packard Mexico and other panelists from the world’s major destinations as they explain the benefits of Outsourcing on-shore and near-shore. • Emerging Global Destinations Panel Moderated by Dr. Tina Dacin, Queen’s School of Business (Canada) E. Marie Shantz Professor of Strategy & Organizational Behavior and 2007 Global Outsourcing 100 judge, this panel discussion features IAOP Corporate Members Rhonda Ltd. and Starsoft Labs, representing Russia, and other representatives from the hottest strategic locations around the globe for this interactive panel discussion. TRACK THREE: Emerging Concepts • Build to Purpose: Taking Governance and Relationship Management to the Next Level Danny Ertel, Partner, Vantage Partners (Track Chair) • Achieving Business Value from Outsourcing: A SMS/800 Case Study Maureen Callan, SMS/800 Al Binford, Vice President, Unisys Corporation • Key Findings from The Offshoring Research Network (ORN) at Duke University Chris Disher, COP, Vice President, Booz Allen Hamilton and Arie Lewin, Director, Duke University, The Fuqua School of Business • Revenue Cycle Management in the Virtual CaptiveSM Context Regina Paolillo, Senior Vice President, Genpact • Outsourcing’s Generation Next Bill Metz, COP, IT External Business Development Manager, Procter & Gamble • Utility Computing Solutions: Advanced Pricing Options for Maximum Agility Randy Vetter, Director, HP Services, HP TRACK FOUR: Today’s Top Functions for Outsourcing • Knowledge Process Outsourcing Cynthia J. Kearney, COP, Vice President Global Pharmaceutical R&D, Johnson & Johnson PRD L.L.C. (Track Chair) • Building a Partnership: Deliver End-to-End Services Brett Flinchum, SVP of Customer Operations, Covad Communications V. Prasanna Kumar, Sr. Vice President & COO, US Operations, HTMT • UPS-Colliers: Collaborating to Win Phil Thomison, VP of Global Development, UPS John Maher, Executive Vice President, Corporate Solutions, Colliers International Brandon Mann, Senior Vice President, Principal, Colliers International • Information Technology Outsourcing: The Cisco Way Samu Devarajan, Managing Director, Cisco Systems • Automating the Back Office Functions to Streamline Business Processes Sue Stallings, Director of Marketing, LASON • Outsourcing as an Integral Part of Business Strategy – Maximizing Long Term Advantage Eric Martinez, Jr., Executive Vice President, Utility Operations, AGL Resources Hoshedar Contractor, Vice President & Business Unit Head , Wipro BPO TRACK FIVE: Today’s Top Industries for Outsourcing • Outsourcing Tipping Point - Are We There Yet? Jag Dalal, COP, Principal, JDalal Associates LLC (Track Chair) • The State of the Airline Industry Robert Kane, Mercator Dubai • How BMS has Become a Leader in Pharmaceutical Outsourcing Nancy Perrine, Bristol Myers Squibb and Vicki Tauscher Phelan, Director Life Sciences, Equa Terra • Collaborative Core - A New Trend in the Telecommunications Industry Sanjay Gupta, Senior VP Telecom Solutions, Wipro Technologies • Financial Services Offshoring: Models, Capabilities, and Risks Arun Jethmalani, Chief Executive Officer, ValueNotes Database Private Ltd. TRACK SIX: Winning Provider Strategies • Transforming the Marketing & Sales Rivalry into Partnership & Profit Bill Hall, President, Pretium Partners (Track Chair) Steve Welch, VP Sales, ATS • How Outsourcing Providers can Capture Profits and Manage Today’s Growing Risk David Perotti, Vice President, Global Account Start-Up, EDS and Joseph Rizzo, US Technology Sector Leader, PricewaterhouseCoopers • Midmarket Companies and Outsourcing Ram Iyer, CEO, Argea • Managing a Talent Pool: How to Attract, Grow, and Retain Talent Eric Rongley, CEO, Bleum Program as of October 15, 2006. Schedule, speakers, and topics subject to change. Workshops & COP Training* Click here for more detailed information (Pre- and Post-Conference limited space sessions) #1 For Customers Only Lessons Learned from ORN Case Studies Faculty: Arie Lewin, Lead Investigator, Professor, Duke University Fuqua School of Business and Director, CIBER; and Jeff Russell, Project Co-Director, Duke University CIBER, Fuqua School of Business ------------------------------------- #2 For Providers Only How to Win Deals in the Rapidly Changing World of Outsourcing: Critical Success Factors for Vendor/Customer Collaboration and Innovation to Grow Business Faculty: Dr. Gad J. Selig, PMP, COP, Managing Partner of GPS Group, Inc.; Associate Professor of Marketing and Technology at the University of Bridgeport Panelists: Hank Zupnick, CIO, GE Commercial Finance, Real Estate Joann Martin, PMP, COP, Director of Strategic Alliances/BPO, PBI - Global Business Process Joe Hogan, COP, Vice President Strategic Programs, Unisys TBD, Wipro --------------------------------------- #3 For Customers, Providers and Advisors Certified Outsourcing Professional (COP) Preparation Class Faculty: Christina Powers, Executive Director, IAOP *Additional fee applies |