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Outsourcing Professional Certification Framework (OPCF) and Special Training Workshops 
 Register Early! Limited space sessions available on a first-come, first-served basis! 

The Corporate and Professional Development program, developed by IAOP and the Outsourcing Standards Board (OSB), is the first program of its kind for the outsourcing industry. Supporting outsourcing professionals. It provides the education needed for outsourcing success, as well as credentialing for individual and organizational differentiation.

The core of the Corporate and Professional Development program is the OPCF certifications. These designations are awarded to individuals working as outsourcing customers, providers and advisors who have demonstrated the skills and capabilities required to design, implement and manage outsourcing programs with a high probability of achieving the organization’s intended outcomes.

IAOP is pleased to present the following workshops taking place at The 2011 Outsourcing World Summit® in support of the corporate and professional development program and the industry’s ongoing effort to improve outsourcing outcomes by raising the bar for the professionals in the field.

Sunday, February 20 | 4:30-6:30 pm                                                                                                                                 Introduction to IAOP’s Certification Program
#1. OPCF/Certified Outsourcing Professional Prep Class
An introduction to IAOP’s certification programs, which address the needs of individuals who work across the global outsourcing industry from entry level positions focused on the delivery of outsourced services through to senior executives leading global outsourcing programs at customer, provider, and advisor organizations.  This class will take you through an in-depth overview of each certification and figure out which path is right for you!
Faculty - Pam O'Dell, Director Corporate & Professional Development, IAOP
Fee: $250     REGISTER

Sunday, February 20 | 4:30-6:30 pm                                                                                                                                 Special Invitation for COPs to Network and Learn!
#2. COP Advanced Intensive (COPs only)
This complimentary in-depth annual update is exclusively for individuals attending The 2011 Outsourcing World Summit who have already earned their COP designation. Join this elite group and discuss the field’s most challenging and critical issues, build your top-notch professional network, earn the points you need to maintain your certification in full, and best of all, hear how this coveted certification is already leading to greater opportunities and outcomes for outsourcing professionals and firms.
COP Recertification Points Earned: 5
Faculty - Jagdish R. Dalal, COP, Managing Director of Thought Leadership, IAOP
Fee: Complimentary     Are you a COP? REGISTER now!

Sunday, February 20 | 1:00-4:00 pm                                                                                                                                  Back by Popular Demand! 
#3. eSCM Organization Best Practices: Improving and Assessing Sourcing Capabilities
One requirement of the Outsourcing Professional Body of Knowledge (OPBOK) is the “ability to assess and enhance over time an organization’s outsourcing process maturity.” This workshop will provide an overview of two eSourcing Capability Models and the associated appraisal methods, that can be used to meet this requirement. ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, aims to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). ITSqc, LLC, provides support by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs with strategic partners, including IAOP. This tutorial will include brief introductions to the eSourcing Capability Models and then focus on results that have been reported when using these models.
COP Designation Points Earned: 8
COP Recertification Points Earned: 3
Faculty - Bill Hefley, PhD. CDP, COP, Clinical Associate Professor, ITSqc & University of Pittsburgh
Fee: $250     REGISTER 


For more information on the workshops being held at the 2011 Outsourcing World Summit® please contact Courtney Coon, coordinator, professional development, IAOP, at courtney.coon@iaop.org.   


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