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Global Solutions.  Local Strengths.

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Experience. We make it easy.

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The Standard of Excellence in Outsourcing

The Standard of Excellence in Outsourcing

Firstsource Solutions Ltd.

Firstsource Solutions Ltd.

 

IAOP Certification: Expect Better, More Consistent Results

THE TOP 5 REASONS TO BECOME A COP

THE TOP 5 REASONS TO CERTIFY YOUR EMPLOYEES

AVOID RISKS IN YOUR OUTSOURCING RELATIONSHIPS

IAOP's training, certification and designation programs are the de facto standard for organizations looking to improve their outsourcing outcomes.

The core of IAOP’s corporate and professional development programs is the Outsourcing Professional Standards (OPS). These standards identify more than 100 specific areas of knowledge, experience, and skill individuals need for outsourcing success.  These standards, developed and maintained by the not-for-profit Outsourcing Standards Board, are available to the industry at large at no cost.  The Outsourcing Professional Body of Knowledge (OPBOK) is a 300-plus page guide to implementing the Outsourcing Professional Standards. It contains detailed information on how to design, implement, and manage outsourcing, and is supported by a battery of templates that guide the practitioner through the application of the principles described.

 

Organizations that employ certified professionals validate to their partners that they can expect better, more consistent results specifically because these professionals have demonstrated – against an independently developed set of industry-wide standards – their experience and knowledge. Find out what IAOP has to offer for your organization.


CERTIFICATION FOR THE OUTSOURCING PROFESSIONAL

Skilled professionals who are certified can command greater professional recognition and compensation.  Studies in other fields have found a 20-plus percentage salary differential for certified professionals and 79 percent of executive recruiters believe that certified professionals are better-qualified candidates. IAOP’s Outsourcing Professional Certification FrameworkTM (OPCF) is designed to address the needs of individuals who work across the global outsourcing industry from entry level positions focused on the delivery of outsourced services through to senior executives leading global outsourcing programs at customer, provider, and advisor organizations.  At each stage in an individual’s career there is an opportunity for both professional development and professional recognition. OPCF is made up of two families of certifications: Certified Outsourcing Professional (COP) and Certified Outsourcing Specialist (COS).  To see which certification is best for you, view our certification options

 

 

IAOP is proud to have all of our certifications and trainings approved by and listed with CareerOneStop which is sponsored by the U.S. Department of Labor, Employment and Training Administration. IAOP certifications are listed in the online directory, Certification Finder.  IAOP is included as a Workforce Eligible Training Provider (ELT), which is established in compliance with Title 1 of the Workforce Investment Act (WIA) of
1998 to present a broad and diverse selection of training choices to support employment goals of individuals. 

WIA funding for full or partial reimbursement of training, education or certification is administered and approved at the state level and varies by needs of each individual, who must apply at their local OneStop
Center.

WIA services and funding are available to job seekers, laid off workers, youth, incumbent workers, new entrants to the workforce, veterans, persons with disabilities and employers.

 

IAOP's certifications represent the highest level of professional accomplishment and are the industry's gold standard of excellence for customers, providers and advisors around the globe. 

Leading firms like Accenture, Allstate, American Express, Ameriprise, ANDI, Applied Materials, Avasant, Capgemini, Capital One, CB Richard Ellis, Colliers, Convergys, Deutsche Bank, Diebold, Ericsson, Firstsource Solutions, Fuji Xerox, Hewlett Packard, Heineken Netherlands, Infosys, ISS, John Hancock,  Johnson & Johnson, Kirkland & Ellis, KellyOCG, Kraft/Cadbury, Liberty Mutual, Long View Systems, Manulife, MDeC, NCR, Nike, Orange Business Services, Pfizer, PricewaterhouseCoopers, Procter & Gamble, Quint Wellington Redwood, Rogers Communications, SAB Miller, Oracle, Symantec, Unisys, US Department of Labor, VADS Berhad,  Vodafone, Whirlpool, Wipro, Xerox and Zurich Financial Services.have embraced IAOP's training and certification programs as a key element in their organization's program for exceptional outsourcing outcomes.

Discounts, in house delivery and bulk-purchase options are available to IAOP members on all of its training & certification programs.   For more information, email sales@iaop.org.  



 

WHY BECOME A COP: COMPLIMENTARY COP WEBINAR 

REGISTER for the next complimentary 60-minute COP Webinar on August 6, 2014 at 12:00 pm EDT to understand your certification options and how IAOPs designations can benefit you and your company!

Want to know the TOP 5 REASONS you should become a COP? Find out here!

COP DESIGNATION

The COP designation is a point based certification for those with both knowledge and experience in the end-to-end process of outsourcing. Learn more here.

aCOP DESIGNATION

The aCOP designation is a knowledge based designation for those who may not have the full experience points to become a COP. Learn more here

ADVANCED COP CERTIFICATIONS

Already a COP? Continue your journey with an advanced COP designation. Learn more here.

COS FAMILY OF CERTIFICATIONS 

The Certified Outsourcing SpecialistTM (COS) family of certifications recognizes individuals primarily involved in the delivery of outsourcing services. Learn more here.

BENEFITS OF IAOP CERTIFICATION

common language between providers, advisors and customers based on the adherence to a professional set of standards 

 
The ability to identify and make informed decisions about qualified providers (customers) 
 
Competitive advantage -- building professional capabilities and becoming the service provider of choice (providers) 
 

TESTIMONIALS


“Being a COP to me I think helps others to have more confidence in what I do and bring to the relationship. It says I care enough to study and keep up on my industry as Its changing so I can bring the most current knowledge and best practices to my clients.”

Jean Hansen, COP, Firstsource Solutions

See what other COPs have to say

IAOP CERTIFICATION ENABLED (ICE) DESIGNATION

To serve the entire Outsourcing Ecosystem and increase synergies between outsourcing service provider, customer and advisory companies and certifications within the OPCF, IAOP has introduced the IAOP Certifications Enabled (ICE) designation. The ICE designation would enable leading outsourcing service provider, customer and advisory companies to highlight their adoption of international best practices in hiring their workforce by endorsing IAOP certifications.  This designation can help differentiate participating companies in the marketplace, and help promote awareness of the certification programs and encourage adoption across the industry.  To find out more about the ICE Designation click here.

IAOP APPROVED PARTNER CERTIFICATIONS & TRAININGS

IAOP is concerned with all aspects of outsourcing on a global level. Our corporate and professional members are diverse in size, industry, region and service focus. Through our member feedback from surveys, research, and chapter and event activity, we endeavor to continue expanding our certifications to better enhance the value of our organization to all of our members. With this goal in mind, IAOP has formed unique, multi-dimensional relationships through its partner program.  Click here to learn more.

IAOP BODY OF KNOWLEDGE

Here you will find all standards and guides of each of IAOPs certifications along with a number of other professional development resources. Visit now

STRATEGIC ALLIANCE PARTNERS

IAOP acknowledges the importance of continually educating our members by developing training and certification platforms using best standards that improve the industry and outsourcing as a profession.  With this goal in mind, IAOP has formed unique, multi-dimensional relationships with strategic Corporate & Professional Development Alliance Partners.

   




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