Organizations that work with certified professionals across the outsourcing industry can expect better, more consistent results specifically because these professionals have demonstrated – against an independently developed set of industry-wide standards – their experience and knowledge. Skilled professionals who are certified can command greater professional recognition and compensation. Studies in other fields have found a 20-plus percentage salary differential for certified professionals and 79 percent of executives recruiters believe that certified professionals are better-qualified candidates.
The core of IAOP’s corporate and professional development programs are the Outsourcing Professional Standards (OPS). These standards identify more than 100 specific areas of knowledge, experience, and skill individuals need to for outsourcing success. These standards, developed and maintained by the not-for-profit Outsourcing Standards Board, are available to the industry at large at no cost. The Outsourcing Professional Body of Knowledge (OPBOK) is a 300-plus page guide to implementing the Outsourcing Professional Standards. It contains detailed information on how to design, implement, and manage outsourcing, and is supported by a battery of templates that guide the practitioner through the application of the principles described.
Outsourcing Professional Certification FrameworkTM (OPCF)
IAOP’s Outsourcing Professional Certification FrameworkTM (OPCF) is designed to address the needs of individuals who work across the global outsourcing industry from entry level positions focused on the delivery of outsourced services through to senior executives leading global outsourcing programs at customer, provider, and advisor organizations. At each stage in an individual’s career there is an opportunity for both professional development and professional recognition. OPCF is made up of three families of certifications: Certified Outsourcing Executive (COE), Certified Outsourcing Professional (COP) and Certified Outsourcing Specialist (COS). To view a complimentary recorded webinar about the OPCF and IAOP's families of certifications, please click here. To download a pdf explaining all of the certifications in the OPCF please click here.
The Certified Outsourcing ExecutiveTM (COE)
The Certified Outsourcing Executive™ (COE) designation is for individuals who are recognized by IAOP and their peers in the outsourcing industry as demonstrating superior leadership and delivering consistently positive results through outsourcing and/or shared services. COEs may exist in any IAOP community (i.e. customer, provider, advisors, etc.) and typically hold or have held C-level positions in public and/or private institutions worldwide.
The Certified Outsourcing Professional® (COP) Family of Certifications
The Certified Outsourcing Professional® (COP) family of certifications is for individuals responsible for the design, implementation, and management of outsourcing relationships. Within this family of designations individuals can specialize in selected industries, functions, processes, stages of the outsourcing life-cycle (strategy, deal design, transition, and governance), and in professional fields that directly support outsourcing programs such as finance, legal, business process analysis and others.
Certified Outsourcing Professional® (COP)
To become a Certified Outsourcing Professional (COP), an individual must be able to demonstrate both the experience and knowledge needed to design, implement and manage outsourcing initiatives with a high probability of achieving the organization’s intended outcomes. The experience and knowledge areas addressed by the certification cover the non-domain specific activities common to outsourcing as a management practice, irrespective of the individual’s role as a customer, provider, or advisor. In addition to passing the COP Exam, individuals must complete, and have reviewed by a certification committee of peers, an application that demonstrates mastery of all phases of the outsourcing process. Recertification, based on continuing education credits, is required every two years.
Associate Certified Outsourcing Professional (aCOP)
To become an Associate Certified Outsourcing Professional (aCOP), an individual must be able to demonstrate the knowledge needed to design, implement and manage outsourcing initiatives with a high probability of achieving the organization’s intended outcomes. In addition to passing the COP Exam, individuals must successfully complete the live or online COP Master Class.
NEW! Certified Outsourcing Professional - Outsourcing Governance (COP-GOV)
An outsourcing professional who has earned the Certified Outsourcing Professional in Outsourcing Governance (COP-GOV) is an individual who, in addition to fulfilling all of the requirements of a Certified Outsourcing Professional, has specialized knowledge of and experience in helping their organizations plan, invest in, and execute a cohesive set of business practices for designing and implementing a strong governance program. In order to get the COP-GOV designation, an individual must first meet all of the requirements for and become a COP, and then complete a specialized Outsourcing Governance Workshop (1 day) live or complete the specialized Outsourcing Governance Workshop Online and pass the 50 question certification exam at the 70% level. Candidate must have three or more years of outsourcing governance experience.
NEW! Certified Outsourcing Professional - Business Development (COP-BD)
An outsourcing professional who has earned the Certified Outsourcing Professional - Business Development (COP-BD) is an individual who, in addition to fulfilling all of the requirements of a Certified Outsourcing Professional or Associate Certified Professional, has specialized knowledge of and experience in business development, marketing, sales, account management, relationship management and service delivery/execution. In order to get the COP-BD designation, an individual must first meet all of the requirements for and become a COP, and then complete a specialized Service Provider Business Development Workshop (1 day) live or complete the specialized Service Provider Business Development Workshop Online and pass the 50 question certification exam at the 70% level. Candidate must have three or more years of outsourcing Business Development experience. .
The Certified Outsourcing SpecialistTM (COS) Family of Certifications
The Certified Outsourcing SpecialistTM (COS) family of certifications recognizes individuals primarily involved in the delivery of outsourcing services. Although the primary intent is to serve the needs of the provider community, certifications in this family may also serve the needs of the customer (i.e. shared service centers) and advisory communities. COS family of certifications are aligned with specific jobs areas of responsibility. COS certifications enable individuals, the companies they work for, and the customers they serve to consistently validate a workers specific knowledge, skills and experience in the delivery of outsourcing services.
NEW! Certified Outsourcing Specialist-Foundation Principles(COS-FP)
In order to become a Certified Outsourcing Specialist-Foundation Principles (COS-FP), an individual must have the knowledge and exposure to basic practices and skills needed to design, implement and manage outsourcing relationships with a high probability of achieving the intended outcomes. COS-FP certified professionals demonstrate knowledge of Opportunities, Risks and forms of Outsourcing; Lifecycle approach to Outsourcing; Sourcing Stragegy; Scoping; Selection and Due Diligence; Contracting; Transition; The Demand Supply Governance Framework (DSGF) and Implementing a Demand Supply Organization.
Certified Outsourcing Specialist-Finance & Accounting (COS-F&A) (NOTE: This certification is not currently being issued until further notice)
A Certified Outsourcing Specialist-Finance & Accounting (COS-F&A) has the knowledge and capabilities necessary to perform tasks and deliver services at a basic entry-level proficiency in the Finance and Accounting domain of the outsourcing industry. A COS-F&A certified professional demonstrates basic understanding of the various business processes skills and knowledge areas such as accounting concepts & conventions; double entry bookkeeping systems, books reconciliations, ledger account, rectification of errors, inventory accounting; financial statements preparation and analysis; introduction to capital market and derivatives; and use of IT in financial accounting.
Certified Outsourcing Specialist-Human Resources (COS-HR) (NOTE: This certification is not currently being issued until further notice)
A Certified Outsourcing Specialist-Human Resources (COS-HR) has the knowledge of Human Resource processes and concepts and the capability necessary to perform tasks and deliver services at a basic entry-level proficiency in the Human Resources domain of the outsourcing industry. A COS-HR certified professional demonstrates a practical view of the human resources processes, procedures and knowledge of day-to-day functional aspects in the Human Resources department as well as those engaged in specialized human resources service. The knowledge areas and skills possessed by the candidate include various human resource processes including selection, recruitment, training, induction and others; processing of candidate payroll, compensation and benefits; and office administration and human resource linkages within the organization.
IAOP Certifications Enabled (ICE) Designation
To serve the entire Outsourcing Ecosystem and increase synergies between outsourcing service provider, customer and advisory companies and certifications within the OPCF, IAOP has introduced the IAOP Certifications Enabled (ICE) designation. The ICE designation would enable leading outsourcing service provider, customer and advisory companies to highlight their adoption of international best practices in hiring their workforce by endorsing IAOP certifications. This designation can help differentiate participating companies in the marketplace, and help promote awareness of the certification programs and encourage adoption across the industry. To find out more about the ICE Designation click here.
Partner Certifications & Trainings
IAOP is concerned with all aspects of outsourcing on a global level. Our corporate and professional members are diverse in size, industry, region and service focus. Through our member feedback from surveys, research, and chapter and event activity, we endeavor to continue expanding our certifications to better enhance the value of our organization to all of our members. With this goal in mind, IAOP has formed unique, multi-dimensional relationships through its partner program. Click here to learn more.
IAOP Body of Knowledge
IAOP body of knowledge encompasses valuable tools for outsourcing professionals who wants to create the most successful outsourcing relationships whether they are customers, providers or advisors of outsourcing services. The library includes the OPBOK, OPS, Code of Ethics and links to IOAP's bookstore, COS standards and requirements.
IAOP is proud to have all of our certifications and trainings approved by and listed with CareerOneStop
which is sponsored by the U.S. Department of Labor, Employment and Training Administration. IAOP
certifications are listed in the online directory, Certification Finder. IAOP is included as a Workforce Eligible Training Provider (ELT), which is established in compliance with Title 1 of the Workforce Investment Act (WIA) of
1998 to present a broad and diverse selection of training choices to support employment goals of individuals.
WIA funding for full or partial reimbursement of training, education or certification is administered and
approved at the state level and varies by needs of each individual, who must apply at their local OneStop
WIA services and funding are available to job seekers, laid off workers, youth, incumbent workers,
new entrants to the workforce, veterans, persons with disabilities and employers.
IAOP's certifications represent the highest level of professional accomplishment and are the industry's gold standard of excellence for customers, providers and advisors around the globe.
Leading firms like Accenture, Allstate, American Express, Ameriprise, ANDI, Applied Materials, Avasant, Capgemini, Capital One, CB Richard Ellis, Colliers, Convergys, Deutsche Bank, Diebold, Ericsson, Firstsource Solutions, Fuji Xerox, Hewlett Packard, Heineken Netherlands, Infosys, ISS, John Hancock, Johnson & Johnson, Kirkland & Ellis, KellyOCG, Kraft/Cadbury, Liberty Mutual, Long View Systems, Manulife, MDeC, NCR, Nike, Orange Business Services, Pfizer, PricewaterhouseCoopers, Procter & Gamble, Quint Wellington Redwood, Rogers Communications, SAB Miller, Oracle, Symantec, Unisys, US Department of Labor, VADS Berhad, Vodafone, Whirlpool, Wipro, Xerox and Zurich Financial Services.have embraced IAOP's training and certification programs as a key element in their organiztion's program for exceptional outsourcing outcomes.
Discounts, in house delivery and bulk-purchase options are available to IAOP members on all of its training & certification programs. For more information, email email@example.com.