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Sutherland Global Services

Sutherland Global Services





CGI

CGI

 

The Leadership Hall of Fame Award Recipients

2016 Award Recipients

William P. Metz, COP
Senior Director, Global IT Sourcing & Vendor Management
Walmart 

Mr. Metz has been delivering business solutions for some of the world’s largest companies for more than thirty years.  He joined Walmart in 2012 and currently leads the Global IT Sourcing and Vendor Management organization. Prior to joining Walmart  Mr. Metz spent more than 21 years at Procter & Gamble where he lead the Strategic Alliances program for P&G Global Business Services His specialty areas include shared services, sourcing, alliance management, business transformation, and service commercialization.  He has been recognized globally as a thought leader on the topics of sourcing, shared services, and globalization, and holds the Certified Outsourcing Professional certification.
Christopher Stancombe, COP
Chief Operating Officer
Capgemini Business Services 
Capgemini


Christopher joined Capgemini BPO in 2005. He has been instrumental in the growth and develoHis visionary approach and passion for creating a positive solution-focused environment has enabled Capgemini BPO to pioneer offerings such as the Global Process Model, Global Enterprise Model, Command Center, GRC (Governance Risk and Compliance) services and the Virtual Company. Many of these innovations have been adopted by other providers and have played an important role in the evolution of the BPO industry.
 
Christopher earned a MA in Geological Science from the University of Cambridge, and a MSc in Exploration Geophysics from Imperial College, London.  He is a Fellow of the Institute of Chartered Accountants in England and Wales. 

 
Gregg Kirchhoefer, COP
Partner
Kirkland & Ellis

Gregg Kirchhoefer is a partner at Kirkland & Ellis, where he founded the Firm's technology and intellectual property transactions and outsourcing practice groups and is responsible for the Firm’s own technology.  

Gregg's outsourcing experience spans over 30 years and, in that time, he has handled some of the largest, most comprehensive outsourcings in history.  One transaction that exemplifies the breadth and historical strength of such experience is the original services agreement between General Motors Corporation and EDS in 1985 (as well as many subsequent agreements) that included all of General Motors' IT functions, assets, and personnel.  He also was responsible for the seminal BPO transactions in the late 1980s and first handled an offshore IT outsourcing transaction with an Indian service provider in 1988.  Gregg has represented both service providers and customers in hundreds of these types of transactions for a wide variety of functions, technologies, intellectual property disciplines, contract vehicles, and industries, including manufacturing, financial services, utilities, energy, and consumer products.  As a long-recognized authority on outsourcing and technology transactions, Gregg has garnered individual and firm recognition in these areas by Chambers and Partners, Legal 500, and Best Lawyers, among other legal ranking groups and publications. He sits on the Boards of Directors of Boys Hope Girls Hope and Bell Flavors and Fragrances. Gregg is also an IAOP Certified Outsourcing Professional.

2015 Award Recipients


Adrian Quayle

Managing Partner

Avasant

At Avasant, Mr. Quayle works as an Applications Development outsourcing support consultant providing support for transparency in outsourced applications development projects using SaaS based tools. Prior to this, as Vice-President, Gartner Consulting,Strategic Sourcing EMEA, Adrian Quayle led and delivered client engagements throughout EMEA and worldwide. He carried out a wide range of assignments assisting clients in structuring and assessing their outsourcing deals across many industry sectors, including the use of global sourcing/delivery models. 

Adrian was a chair of the ISO Committee on Outsourcing (PC/259) from 2011 to 2014. This committee, drawn from a side range of countries and organisations, has recently published the International Standard on Outsourcing ISO 37500:2014 which sets out good industry practice intended for use by outsourcing customers, providers and advisors world-wide. Adrian is a member of the UK NOA Advisory Council. He represented the outsourcing Industry on the British Standards Institution (BSI) committee which drafted the British Standards on Collaborative Business Relationships (BS11000). 


Scott Singer

Head of Global Business Services
Managing director, Singapore

Rio Tinto

Scott Singer is the head of Global Business Services (GBS) for leading international mining group, Rio Tinto, with responsibility for the Information Systems & Technology, Procurement, Finance, People and Group Property service delivery functions.  He is supported by a team of over 3000 people based at Rio Tinto sites across the world on five continents.  Scott also serves as the Managing Director and country head for Rio Tinto’s Singapore Regional Office.

Before taking on the role of head of GBS in November 2011, Scott spent four years as Chief Procurement Officer for Rio Tinto and was responsible for implementing sourcing strategies, executing supply agreements and managing inbound supply chain for the Rio Tinto Group businesses. 
 
Scott is a recognised thought leader in world class supply chain management, advanced sourcing strategies, outsourcing and cloud computing.  Prior to Rio Tinto, Scott spent 19 years with United Technologies Corporation and in his last position served as Chief Procurement Officer.  


Michael F. Corbett

Chairman

IAOP

Michael F. Corbett led the effort to form IAOP in 2005 and has guided much of its development and growth over the past ten years. He currently serves as Chairman.

Mike began his work in the field almost 30 years ago when in 1986 he helped develop IBM's outsourcing strategy. He wrote one of the industry's first market research studies in 1988, created one of its first industry events in 1993, and in 1996 was tapped as an expert witness on outsourcing at hearings called by then President Bill Clinton. In 2004, Mike wrote the Outsourcing Revolution, published by Dearborn, and beginning in 1994 has written annual reports on outsourcing for FORTUNE. He has served on the board of directors of both private and publicly traded outsourcing companies

But IAOP is really where his work and passion for the field came together to impact the industry most profoundly. Today, IAOP reaches virtually every corner of the globe, trains and certifies its top practitioners, recognizes its leading professionals and companies and brings its top customers, providers and advisors together at its annual Outsourcing World Summits. Through this work, Mike is recognized as an important contributor to outsourcing's enormous impact on economic growth, wealth creation, and job formation.



2014 Award Recipients


Michael J. Salvino

Group Chief Executive - Business Process Outsourcing

Accenture

Mike Salvino is Group Chief Executive of Accenture’s Business Process Outsourcing (BPO) business. In this role, he oversees Accenture’s comprehensive portfolio of cross-industry BPO services (finance and accounting, HR, learning, marketing, procurement and supply chain) and industry-specific BPO services (including credit services, marketing, health administration and management, network and utilities).

He leads a team of over 55,000 professionals globally and is responsible for delivering services to Accenture’s BPO clients and developing and executing Accenture’s BPO business strategy. With over 25 years' experience in consulting, IT outsourcing and BPO, Mike has been focused on identifying and successfully delivering solutions to Fortune 500 clients to achieve high performance. He also serves as a member of Accenture’s global executive leadership team.

Mike has had a long and impactful career history in the Outsourcing industry. In his early service with Accenture, his primary focus was on IT Outsourcing and building "start-up" businesses. He also held senior leadership roles at pioneering companies such as Exult Inc. where he was their Americas President responsible for US, Canadian, and Latin American markets and at Hewitt, where he served as Global Sales and Accounts Co-Leader for their HR Outsourcing group.

Mike holds a Bachelor of Science degree in Industrial Engineering from Marietta College, Ohio where he graduated cum laude. During his time at Marietta, Mike was a four-year member of the college basketball team and a two year letterman and earned Academic All-OAC Honors in his Senior Year.

In his home city of Charlotte, North Carolina, Mike is an active volunteer in his local community. He serves as a coach and leader in youth sports and is an active member of the Charlotte Touchdown Club which supports High School Athletics. Through their 5MPower foundation, Mike and his family regularly give philanthropically to charitable causes to support others less fortunate than themselves.


Mary C. Lacity

Ph.D, Curators' Professor of Information Systems

University of Missouri-St. Louis

Dr. Mary Lacity is Curators’ Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Visiting Professor at the London School of Economics, a Certified Outsourcing Professional ®, Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and the Everest Group, Co-editor of the Palgrave Series: Work, Technology, and Globalization, and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal

Her research focuses on global outsourcing of business and IT services. She has conducted case studies and surveys of hundreds of organizations on their outsourcing and management practices. She has given executive seminars world-wide and has served as an expert witness for the US Congress. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 16 books, most recently The Rise of Legal Services Outsourcing (Bloomsbury Publishing, London, forthcoming in 2013; co-authors Leslie Willcocks and Andrew Burgess.) and Advanced Outsourcing Practice: Rethinking ITO, BPO, and Cloud Services (Palgrave, London, 2012; co-author Leslie Willcocks). Her publications have appeared in theHarvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She was Program Co-chair for ICIS 2010. Before earning her Ph.D. at the University of Houston, she worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA.


Leslie P. Willcocks

Professor of Technology Work and Globilisation

London School of Economics

Willcocks is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. He also heads the LSE’s Outsourcing Unit research centre. He is Editor-in-Chief of the Journal of Information Technology and holds visiting chairs at five other universities. Leslie has a global reputation for outsourcing, global strategy, organizational change and managing digital business. His clients for advisory, work education programmes, research and presentations include major corporations and government institutions worldwide.

He is co-author of 38 books including most recently Advanced Outsourcing: Rethinking ITO, BPO and Cloud (Palgrave). In press are Moving To The Cloud Corporation (Palgrave) and The Rise of Legal Services Outsourcing (Bloomsbury). He has published papers in Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly and MISQ Executive, including most recently Outsourcing Business Processes For Innovation(Sloan Management Review, Spring 2013).


Jagdish R. Dalal

COP, Chief Advisor Thought Leadership

IAOP & President, JDalal Associates

Founder and Principal J. Dalal & Associates

Jag formed JDalal Associates, LLC in April 2002. JDalal Associates, LLC specializes in consulting in the field of Information Technology and Business Process outsourcing. His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting. His clients range from Fortune 100 companies to small “start up” companies. He has also been invited by the Indian, Chinese, Japanese, Australian, Costa Rican, Brasilian, Colombian, Costa Rican, Trinidadian and South African governments to hold conferences in promoting the outsourcing concepts for the local service provider companies. Jag also holds position on Boards of Advisors for companies in the outsourcing services.

As Chief Advisor, Thought Leadership for IAOP, Jag has contributed to the association’s growth and development from its inception, is a lead contributor and instructor for its Certified Outsourcing Professional® (COP) designation, which is the global standard of excellence for professionals in the field, and has shared his industry insights as a keynote speaker at every Outsourcing World Summit ever held. Jag has also been a lead judge for IAOP’s Global Outsourcing 100® since its launch in 2006.

Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for Carrier Corporation with responsibilities for worldwide IS and e-business functions. Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing (BPO) in the Technology and Communication industry group. At PwC, he was responsible for the largest BPO deal recorded to date – Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (5 year) agreement. Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand.

Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne. In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.

He is a noted speaker and publishes extensively on outsourcing, offshore outsourcing, shared services and information technology management topics. Jag’s series of lectures on outsourcing have been recognized as “pushing the envelope” in strategic thinking about outsourcing, while providing a practical framework for businesses- users and providers alike. He has been interviewed and quoted by Wall Street Journal®, Fortune®, TIME®, Newsweek®, Financial Times®, Times of India®, South China Morning Post as well as CBS News and NPR®; for his commentary on outsourcing and management strategies.

Jag has received numerous awards and recognition for his contributions in the field of Information technology management and outsourcing. He was a finalist for the World Outsourcing Achievement Award and was honored at the World Outsourcing Conference in 2001. Jag has also been recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource.

Jag's passions include cooking and sports. He has done seven 60-mile walks for Susan G. Komen Center for  Breast Cancer, raising almost $80,000 in the process. He intends to do one more next year.


2013 Award Recipients


 

Raman Roy

Chairman & Managing Director

Quatrro Systems

Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly referred to as the “Father of the Indian BPO Industry”. He has played a pivotal role over the last 22 years in promoting Indian BPOs and proving that India can be a preferred location for Remote Processing.

Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before starting Quatrro in mid 2006. Raman was the CEO of GECIS, the Business Leader for American Express’ BPO business and the Founder and CEO of Spectramind. Raman is now the Founder, Chairman and Managing Director of Quatrro. Raman conceptualized and implemented the BPO and business strategy for all four companies. Raman launched Quatrro to focus ‘Beyond the existing’ high end and new areas of BPO services with a mix of incubation and acquisition led strategies. These have been targeted at the underserved areas, the uncontested market spaces and leverage the ‘cloud’ with an integrated platform and service offering.

Raman, with a guiding philosophy of enhancing the success rate of nascent businesses, is a founding member of the “Indian Angel Network” a group of investors which has a passion to enable start-up businesses to create, scale and add value, while also addressing the current acute shortage of funds available for start-ups. Raman also sits on the Board of Data Security Council of India (DSCI) and The Indus Entrepreneurs (TiE) Delhi-NCR and the Indian Angel Network. Raman is deeply involved in shaping the future of the BPO industry in India, China, Mauritius and Sri Lanka. He is a member of the Executive Committee of NASSCOM, Chairman of the BPO committee of ASSOCHAM, in addition to being a member of various committees formed by the central government and state-level governments. These include committees formed by various industry associations such as NASSCOM, CII and ASSOCHAM. Raman was recently appointed to the high powered Working Group formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT & BPO sectors. Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome many challenges. As a tribute to his contribution to the creation of the BPO industry in India Raman has been awarded the Dataquest Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has also been awarded the Indiatimes BPO award for being the “Most significant contributor to the Industry” and the Outstanding Entrepreneur Award at the Asia Pacific Entrepreneurship Awards (APEA) 2009, the IT People Entrepreneur of the Year at the 3rd IT people Awards among others. Raman was given the Distinguished Alumni award by Shri Ram College of Commerce and was honored as Business Leader of the Year 2008 by the Institute of Chartered Accountants of India, Committee of Members in Industry. He was inducted into the Power Brands Hall of Fame in 2011-12 and was felicitated by the Institute of Economic Studies with the “Udyog Rattan 2007” award. Raman has participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 850,000+ people by his pioneering efforts that led to the creation of the BPO industry. Raman is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management Accountancy. In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing markets as diverse as North America, Europe, Japan, Asia Pacific and Australia.


Dana S. Deasy

Group Chief Information Officer

BP

Dana Deasy is Group Chief Information Officer (CIO) and Group Vice President, Information Technology & Services for BP.

When Dana joined BP in October 2007, he took responsibility for the global IT strategy and capability supporting all the firm’s operations including its Refining & Marketing and Exploration & Production businesses, as well as its commodity trading operation. As part of BP’s current change agenda, Dana is transforming the IT organization to maximize the competitive edge and value that information technology provides to the firm. Outside of IT, he holds Group wide responsibility for Indirect Procurement and Group Real Estate. Dana has over 30 years of experience gained from leading and delivering large scale IT strategies and projects.

He joined BP from General Motors where he held the position of Chief Information Officer, North America, leading the information management organisation for the North American region of the company. Prior to General Motors, Dana was the Global CIO for Tyco International and before that, CIO of the Americas for Siemens. He has held a number of positions at Rockwell Space Systems Division, ultimately achieving the position of Director of Information Management supporting Rockwell’s Space Shuttle programme.

Dana holds an undergraduate degree from the University of Southern California and a graduate degree from National University.


John K. Halvey

Group Executive Vice President and General Counsel

NYSE Euronext

Former Partner and Head of the Strategic Sourcing and Technology Transactions Group

Milbank, Tweed, Hadley & McCloy

Mr. Halvey was a corporate partner with the international law firm of Milbank, Tweed, Hadley & McCloy, LLP from 1994 to 1999 and from 2001 to 2008.  Mr. Halvey practiced in all areas of corporate, technology and intellectual property law, with particular emphasis on information technology and business process related transactions.  From 1999 to 2001, Mr. Halvey was Executive Vice President of Safeguard Scientifics, Inc.

Mr. Halvey is a graduate of Tufts University (Magna Cum Laude), Emory University School of Business, and Emory University School of Law. He is a member of the Alliance for Downtown New York Board of Directors, the Catholic Charities of the Archdiocese of New York Board of Trustees, The Windward School Board of Trustees, and the Board of Advisors of Tufts University.

In 1995, Mr. Halvey was named one of the 40 most successful people under 40 by Crain’s New York and in 2006 was ranked the leading lawyer in his area of expertise by Chambers and Partners.  He has been the subject of numerous other articles and features, including by Forbes, Information Week and Business Week.  In 2011, Mr. Halvey was Legal Services NYC’s Corporate Leadership Honoree.

Mr. Halvey has written numerous articles for publication and has authored four books: Business Process Outsourcing Transactions: Process, Strategies and Contracts; Information Technology Outsourcing Transactions: Process, Strategies and Contracts; Data Processing Contracts; and Computer Law and Related Transactions.  He was also an Executive Editor of Law Review at Emory and has won numerous other professional awards.


Morton H. Meyerson

Former Chair, President & CEO

Perot Systems

Morton was born in Fort Worth, Texas in 1938. He went to Paschal High School, where he played football and wore #72 like his father before him. After graduating magna cum laude from Paschal in 1956, Morton left Fort Worth to attend college at The University of Texas at Austin. While at UT, Morton was active in the a capella choir, fraternity life, student government, intramural football and the Texas Cowboys. He also found time to become a licensed pilot. Morton graduated from college in 1961 after earning a Bachelor of Arts degree in Economics and Philosophy. In 2005, Morton was a recipient of The University of Texas Distinguished Alumnus Award.

Beginning in 1961, Morton served as an active duty officer in the U.S. Army with an occupational specialty involving automatic data processing. Morton also served in the active reserves from 1963 through 1969.

Morton began his business career in 1963 at Bell Helicopter. In 1966,he joined Electronic Data Systems, Inc. as a systems engineer trainee, ultimately becoming President and Vice Chair leading 45,000 employees. From 1971 through 1974, Morton served as the Chair and CEO of duPont Glore Forgan, a Wall Street brokerage firm. In 1984, Morton played a significant role in the sale of EDS to General Motors for $2.5 billion and became the top technology officer at General Motors and leading the IT organization. Two and a half years after the sale to General Motors, with EDS’s revenue having grown four-fold, Morton retired.

From 1986 through 1992, Morton pursued private investment opportunities with Richard Rainwater, and was a coach for Michael Dell in the early days of the Company Dell. In 1992, Morton re–joined the corporate world as Chair and CEO of Perot Systems, retiring again in 1998. During his tenure, Perot Systems grew from 100 million to 1 billion in revenue, going from negative profits to over $90 million in pre tax profits. Currently, Morton is the Chair and CEO of 2M Companies, Inc. Morton has been actively engaged in investment activities through 2M and its affiliates since 1985. Morton’s investment interests are diverse and have included financing, developing and managing real estate transactions, equity and debt financing for early–stage technology companies and early stage biotech.

Morton was elected into The American Academy of Arts & Sciences 2007 Class of Fellows. The Academy honors distinguished scientists, scholars and leaders in public affairs, business and the arts. From time to time, Morton has served on public and private company boards. Currently, Morton is active on the following boards:

  • Chair (Non-Executive)—Alsbridge Inc., a global outsourcing, shared services and offshoring advisory firm. In 2011 Alsbridge was selected as the World’s Best Outsourcing Advisors.
  • Director—KDC Holdings, LLC, a leading commercial real estate development firm.

Morton and his family firmly believe in the Jewish philosophy of “Tzedakah”—the Hebrew word for the just and righteous giving required of Jews, and they pursue Tzedakah projects through The David Nathan Meyerson Private Foundation, a family foundation named after Morton’s late son. Morton devotes substantial time, effort and resources to the Foundation as the head of the board of trustees and is also an avid student of Judaism and Jewish history.

Morton currently serves on the board of the Dallas Symphony Association. In prior years, Morton has been involved with a variety oforganizations, including:

  • Vice Chairman - the National Park Foundation
  • Chairman—Dallas Symphony Association New Building Committee
  • Chairman, Texas—National Research Laboratory Super Conducting Super Collider Project Commission
  • Member—Board of Governors of Hebrew Union College
  • Director—Japan Society USA
  • Director—Dallas Museum of Art
  • Director—Harry Ransom Center for Humanities Studies at The University of Texas at Austin
  • Bass Singer—The Morris Beachy Singers and The Dallas Symphony Chorus

Morton was blessed with three children - Leslie, David and Marti. Leslie and her husband, Rob, and Marti and her husband, Jamie, each have three children. Morton enjoys spending as much time as possible with his six grandchildren. Morton's son, David, is deceased but his legacy is carried on by Morton, Marti, Leslie, and Leslie’s daughter, Julia, through the David Nathan Meyerson Private Foundation.


2012 Award Recipients


Wendell O. Jones, Ph.D.

Chief Executive

Society for Information Management

It is with sadness that I let you know about the passing of Dr. Wendell Jones, a true pioneer in our industry and a long time friend. Many of you knew Wendell, and I thought you might enjoy this wonderful interview with him by Dr. Mary Lacity, as published in IAOP’s Pulse Magazine July/August issue. Wendell will surely be missed.  - Debi Hamill, CEO, IAOP, Oct. 30, 2013.

Dr. Wendell Jones was an outsourcing pioneer who had continuously contributed to the body of knowledge for more than twenty years. He led the evaluation and implementation of one of the earliest and largest outsourcing agreements, a $3 billion McDonnell Douglas contract with IBM in 1991. After transitioning more than 2000 employees to IBM and recognizing that there were few guidelines for effective outsourcing and relationship management, he co-authored an IT outsourcing book published by Prentice-Hall and later printed in China. His book laid a solid foundation for IT outsourcing principles and best practices.

As a Senior Vice President at NASD (National Association of Securities Dealers -- which owned and operated NASDAQ), he pioneered offshore outsourcing for the securities industry. He recognized the need and implemented quality of life programs for foreign outsourcing service employees living and working in the US. During that same period, he served with the Council on Competitiveness, a nonpartisan forum of executives from business, education and labor working together to set a national action agenda for US leadership in global markets, technological innovation, and education and training for US workers. He also served on the Task Force on US Workers and Technology, a group of senior public and private executives who tackled the issue of how new learning technologies can improve the mobility and skills of US workers.

He later joined Digital Equipment Corporation and Compaq (now HP) as the Vice President responsible for global delivery of outsourcing services, where he led worldwide outsourcing service delivery in Europe, Asia and the Americas. His global reputation led to his invitation to lead software delegations to China, an opportunity to deliver outsourcing seminars for the King and high government officials in Jordan, and IT outsourcing advising to companies in New Zealand under NZ government sponsorship.

In recent years, he served as the Chief Executive of the Society for Information Management, the professional association for CIOs; published a number of articles and white papers on outsourcing; chaired panels and made presentations at outsourcing conferences, began work on a manuscript for a new outsourcing book, taught several strategic management courses as a professor, and served as a community volunteer assisting traumatized survivors of accidental death.

From the earliest years of outsourcing, Dr. Jones has been an outsourcing mentor, writer, teacher and manager with achievements on all sides of the outsourcing table.  His education includes a Post-doctoral Fellowship at Cornell University; both a Ph.D. in Management and an MBA from the University of Georgia; and a BS degree from the University of Arkansas.


Thomas Meador

President & CEO

Michigan Avenue Real Estate

Meador began his career as an investment officer at the Harris Bank in Chicago, later moving to Balcor, a diversified real estate investment company. Balcor was subsequently sold to American Express and then grew to an employee base of over 3,000 people with varied businesses including development, build-to-suit, property management and Institutional Investment Management.

In 1990, Meador became Chairman of Balcor and directed its strategic disposition for American Express that was finalized in 1998. Beginning in 1995, Meador also assumed the position of Senior Vice President of Real Estate for American Express and was charged with building a best-in-class worldwide real estate delivery organization.

At American Express, Meador led a major global outsourcing initiative to transfer global real estate operations to real estate service provider, the Trammell Crow Company, now part of CB Richard Ellis, while the company maintained strategic functions. He also led the reengineering of the procurement organization using some targeted outsourcing.

In 2005, Mr. Meador co-founded the company now known as Michigan Avenue Real Estate Group and continues to serve as a consultant to American Express.

He is a Director of Security Capital Preferred Growth, a private Real Estate Investment Trust, and also serves on the Executive Committee of the Juvenile Diabetes Research Foundation and is involved with supporting emerging authors through the Ragdale Foundation in Lake Forest, Ill.

Meador holds a BA in Economics and an MBA in Finance, both from Indiana University.


Marco Stefanini

Global CEO

Stefanini IT

Stefanini CEO and founder, Marco Stefanini, graduated with a degree in Geology from University of Sao Paulo - SP and began his career in computer science as a trainee at one of the largest private banks in Brazil. He founded the company in 1987 initially as a training company. Since that time, he has expanded its service offerings to enable the continued growth and geographic expansion of the company, which is now present in 30 countries.

Recognized two consecutive times in the ranking of the Nearshore Americas as one of the Most Influential Executives in the industry of outsourcing, Marco Stefanini was a founder of the Brazilian Association of Software and Services for Export (BRASSCOM) and now is director of Seprosp (Union - service companies SP) and Sofftex.

In addition, Marco Stefanini was the only executive in the IT segment to participate in the Brazil-United States CEO Forum where he is responsible for actions focused on education, employability and innovation.


2011 Award Recipients


Blanca Treviño

President & CEO

Softtek

Blanca Treviño is currently President and CEO of Softtek, which she co-founded in 1982. Under her leadership, Softtek has become the leading information technology services company in Latin America.

As President, Blanca has positioned Softtek as a key part of Mexico, opening its doors to the United States as a provider of IT services. This shaped what  is known today as Near Shore®, Softtek’s trademarked delivery model, and a term widely used in the industry to define outsourcing services provided by countries within close proximity.

Throughout her 25-year career, Blanca has gained international recognition as a promoter of the IT services industry in and from emerging countries. To help increase the participation of Latin America in the IT field, Blanca has collaborated with various governments in the early strategies of development.

Blanca has been on the Board of Directors for Walmart Mexico since 2006, and has been a board member for several universities and nonprofit organizations. She has also been a frequent presenter in national and international forums related to entrepreneurialism, information technology and the role of women in business. She has participated in forums at the World Bank, Inter-American Development Bank, Kellogg School of Management, Harvard Business School and London Business School.

Beyond the IT industry, she is identified by several media publications as one of the most influential executives in Mexico and Latin America.

Originally from Mexico City, Blanca studied Computer Science at the Instituto Tecnológico de Estudios Superiores de Monterrey (ITESM).


William F. Concannon

President, Global Corporate Services

CBRE

In October of 2009, William (Bill) Concannon was appointed President, Global Corporate Service. The lines of businesses delivered thru Global Corporate Services include Global Client Strategies and Development Group, Facilities Management, Transaction Management and Project Management.

Between 2006 and 2009, Bill served as the Vice Chairman of Global Corporate Services where he oversaw the Global Client Strategies and Development group. The Global Client Strategies and Development group includes Global Enterprise Pursuits, Americas Global Client Business Development, Healthcare, Government and Manufacturing and Utilities. He also serves as a member of the Global Executive Board and the Americas Operations Management Board.

Prior to joining CBRE, Mr. Concannon served as the Vice Chairman of Trammell Crow Company (TCC). He began his career with TCC in 1986 as Vice President of National Marketing. In 1990, he became Director and Partner in charge of Trammell Crow Corporate Services. In 1991, Bill was named President and CEO of Trammell Crow Corporate Services and assumed the challenge of building TCC’s real estate outsourcing business with corporate clients. Mr. Concannon served on the Board of Directors of TCC from 1991 until 2006. He also served on the Board of Directors for Savills, PLC from 2000 to 2006.


Sandy Ogg

Former Chief Human Resource Officer

Unilever

Sandy Ogg was the former Chief Human Resources Officer at Unilever. Effective from 1st January 2011, he has retired from Unilever and is currently an Operating Partner for Blackstone Group in New York.

Prior to Unilever, Sandy was SVP for Leadership, Learning and Performance at Motorola. Before that he served as Managing Director of Dove Consulting and was Founder of the VIA Consulting Group. He began his career as a line officer in the U.S. Coast Guard conducting search and rescue at sea.

Sandy has a BSc in Mathematics from the United States Coast Guard Academy, a Masters in Human Development from The George Washington University and an MBA from Kellogg School of Management at Northwestern University. He is co-author of VIA, From Vision into Action, The Future of Organizational Learning and numerous articles on leadership and HR. He had served on the Board of BBH Advertising, Rotterdam School of Management and Vice Chairman of the European Academy of Business and Society.

Sandy has been an active member in several professional HR organisations like HR50, HumanResources Roundtable and FrED (Future of Executive Development), where he is afrequent contributor to their lectures and seminar series. In support of Unilever’s Corporate Social Responsibility agenda, Sandy has also served as Vice Chairman of the European Academy for Business in Society (EABIS), an organisation which works in cooperation with the European Union, key global businesses and business schools.


2010 Award Recipients


Joshua R. Jewett

Senior Vice President-Information Technology and Procurement

Family Dollar Stores

Mr. Jewett has strategic and operational responsibility for all aspects of Information Technology for this $8 Billion national discount retailer. He leads a team that designs, develops, deploys, and supports all hardware, software, networking, and telecommunications for all of Family Dollar’s stores, regional offices, distribution centers, corporate campus, several hundred mobile employees, and internet presence. Mr. Jewett is also responsible for assuring the Information Technology department and its investments in technology align with, support, and deliver the company’s vision to be the best small-format convenience and value retailer serving the needs of families in our neighborhoods.

While in this capacity, Mr. Jewett has expanded the capacity of the IT function through multinational, strategic partnerships designed to augment both resources and skills, provide cost and process efficiencies through a global delivery model, and deliver several significant technological achievements for the company in recent years. He and his team have overseen the design, development, and implementation of a new store systems architecture for all 6,600 plus retail location, several new financial and global supply chain management components, an enterprise data warehouse, and the variety of other solutions required to enable the chain to augment its store count and revenue considerably in recent years.

Mr. Jewett has joined other area CIOs to apply his leadership and technical experience to aid non-profit organizations to leverage technology to further their missions through his continued involvement in the NPower organization

Mr. Jewett earned a Bachelor of Arts from Dartmouth College.


Dimitry A. Loschinin

President and CEO

Luxoft

Dmitry A. Loschinin has led Luxoft from its inception in April 2000. With over 20 years of IT experience Dmitry has built a superior team of professionals and has brought Luxoft to the vanguard of global IT outsourcing

Under Dmitry’s stewardship Luxoft has enjoyed exponential growth and has become an emerging global IT outsourcing leader with a loyal client base that includes some of the world’s most successful companies.

Dmitry started his professional career as a software engineer in the late 1980s. In a short period of time he achieved management roles within leading multinationals such as KED GmbH, MCP GmbH and IBM. In 1998 Dmitry joined the IBS Group where he successfully established SAP R/3 implementation practice before taking charge of the IBS initiative to offer offshore software services. This initiative eventually became Luxoft.

Dmitry is a recognized expert on the issues of outsourcing and offshoring, and is a frequent speaker at various international industry and technology events, including Gartner’s Outsourcing Summits, RUSSOFT’s Outsourcing & Software Summits.

Dmitry holds a Master of Science degree from the Moscow State University. Dmitry has graduated The Wharton School, University of Pennsylvania.


In honor of the late

Dewang Mehta

Past President

NASSCOM

Award accepted by
Dr. Ganesh Natarajan
Immediate past chairman, NASSCOM (2008-2009)

Dewang Mehta was born on August 10, 1962, in a sleepy hamlet called Umreth, in the interiors of Gujarat, India. The first six years of his life were spent in the idyllic rural surroundings, instilling within him a love for the soil. The decision of his parents to move to Delhi in Mehta’s sixth year, brought him into the heart of metro action. His formal education began at the Bhartiya Vidya Bhavan, a school in the capital city, following which attempted to pursue a course in medicine. In 1979 he got admission in three medical colleges, including the prestigious All India Institute of Medical Sciences (AIIMS). However, owing to some admission policy rules--where his physics marks in the school examination did not measure up to the required standards--Mehta was unable to fulfill his long cherished dream of becoming a doctor.

Mehta’s next move was to Mumbai and the St. Xaviers College where he opted for a degree in Political Science, French and History. This plan too ran into problems with his parents disapproving of his choice of subjects. Subsequently, he opted out of the Bachelor of Arts program and began working towards a career in chartered accountancy. He was a CA by 1984, though it was clearly not his only calling. Right through his student years, Mehta dabbled in an assortment of work, adding to his skills and professional credentials.

Apart from a brief flirtation with journalism and a long-time affair with writing, he also participated in politics. Another passion was computer graphics and he learnt about this emerging hi-tech segment at the Imperial College, London, where he also had his first encounter with movie and ad film making.

Mehta was always fascinated with the celluloid world and remained extremely keen, until the very end, to make a commercial Hindi film on his own. He also interacted actively with his Bollywood favorites, enlisting their help for pushing the cause of software—his first love. His interest in film making went back to 1977, when on a vacation in his village he was introduced to celebrated director of the “art cinema genre,” Shyam Benegal. For two entire months, Mehta worked with Benegal as a spot boy, absorbing the finer nuances of film making and getting a feel of the action behind the all-seeing camera. As the man behind the camera Mehta also created “Glimpses of India,” a 20 minute documentary on Indian tourism. Recognition came his way as the film—his debut into the “reel” world--won an award in the Commonwealth Film festival in Leeds in 1983.

Mehta’s love for the written word was yet another passion he carefully nurtured and used effectively in the course of his professional work. He used his writing skills as a powerful tool to preach the bible of Information Technology to an India that was gradually awakening to the digital world. From opinions and columns in the country’s leading and business dailies, to special supplements on the Indian software industry in well known international journals such as Red Herring and Business Week—Dewang Mehta’s editorial repertoire was as rich as it was varied.

The turning point in Dewang Mehta’s life however came in 1991 when an old time friend and IT industry veteran Harish Mehta offered him charge of Nasscom, an association dedicated to the needs of the fledgling software industry. After much thought, deliberation and some hesitation, Mehta accepted a “three times a week” part-time assignment with the organization that allowed him to pursue his other interests. Nasscom was clearly the most rewarding period of Dewang Mehta’s existence—possibly the most fulfilling, not just professionally but also personally. The period between 1991-2001 was one of transformation and growth, for both Nasscom and Mehta. Each drew sustenance from the other. As Mehta grew in stature, gaining respect within the Indian ICT sector as an industry leader, Nasscom too began to evolve into an association of substance. It wasn’t long before the body had become the key voice of the Indian software and services segment. And it all happened thanks to the fact that visionaries like Dewang Mehta not only laid the foundation for a robust software sector, but also continued to play a key role in the building process.

Dewang Mehta certainly had reason to feel proud of the strides he had been able to make with the Government. No matter who was in power, software always received special treatment. Mehta’s intensive parlays with the “right” people in the corridors of power, his cooperative stance with IT related departments such as the DoE, the DoT, the VSNL and more recently, the Ministry of Information Technology, enabled him to wrest concessions that other industries found hard to get through or match. From the zero duty on software imports, to crucial income tax concessions for software exporters, to stringent Copyright Laws, the introduction of the IT Act and resulting cyber laws—Mehta managed to push through an extensive software industry wish list. Recognizing the potential of the software and services segment as a major foreign exchange earner, Mehta launched the India Inc. crusade, where he personally presented the country’s software industry to the world. Today, the software sector has set before itself an enormous ambition of $50 billion worth of software exports by 2008. Mehta dreamed this dream, championed this vision!

On the home side Mehta played the role of the guru, guiding the central and state Governments in their path towards IT-fication. He helped at least 19 state Governments draft their IT policies, and create the requisite infrastructure to aid the cause of software within their realms. Besides a dream for the software industry, Mehta had a blueprint for the IT industry and how it could be used effectively to change the lives of India’s teeming millions. He wanted the benefits of IT to peter down to the grass root levels and his favorite slogan, “roti, kapada, makan, bijli and bandwidth” epitomized the needs of the emerging, 21st century Indian.

A bachelor, Mr. Mehta did not leave behind any close family. His personal wealth and assets have therefore been placed under a trust—the Dewang Mehta Foundation. The Foundation is committed to fulfilling Mr. Mehta’s dreams of an IT literate India. It will support activities that help narrow the digital divide and take the benefits of IT down to the masses of the country.


2009 Award Recipients


Oliver T. Bussman

Chief Information Officer

SAP AG

Oliver T. Bussmann was appointed as the Chief Information Officer (CIO) of SAP AG in September 2009. A global expert in Information Technology, Bussmann excels at driving and managing transformational change initiatives across complex multinational enterprises. In leadership roles with IBM, Deutsche Bank, and Allianz (Insurance and Asset Management businesses), he has delivered millions of dollars in cost savings through leading-edge information strategies including outsourcing, shared services and service centralization. He is a recognized industry leader with a portfolio of major business process transformations that have delivered cost reductions, efficiency gains, agility and competitive advantage to leading global corporations.

As the regional CIO for Allianz Group in North America and Mexico from 2006-2009, Bussmann led four major business process transformations that significantly delivered cost savings with 30 percent improvement in efficiency. Ranging from an enterprise-wide shared services strategy to offshoring/outsourcing efforts and a less visible but equally strategic back-office streamlining, these initiatives positioned Allianz with the information infrastructure to compete in global markets today and tomorrow. The shared services strategy earned wide recognition throughout the industry as a pioneering best practice, as featured in a cover story in Insurance and Technology magazine.

In a prior role as Executive Vice President of Information Technology for Allianz Group, headquartered in Munich, he spearheaded IT strategy and operations for the $160 billion global enterprise. Most notably, he drove a groundbreaking IT benchmarking initiative, cutting costs by 25 percent, and launched the first company-wide purchasing organization for information technology. In this role, he first conceived the shared services strategy that he went on to lead and implement in North America.

Initially recruited to Allianz to manage IT for the company’s asset management division, Allianz Global Investors, Bussmann led a vigorous effort to strengthen essential IT platforms to speed and streamline global research, order routing and trading.

Before joining Allianz, he was Managing Director of IT for the Private Banking Group of Deutsche Bank in Frankfurt. In this truly global leadership role, he ensured that front- and back-office systems in the Group’s European, American and Asian operations were efficient and up-to-date. One of his most challenging assignments was launching the entire IT infrastructure for the bank’s expansion into France

Beginning his career at IBM in Frankfurt, Bussmann earned rapid promotion to Manager of Retail Banking IT Solutions, at the age of 29. He earned an MBA from the University of Muenster, Germany, and completed the Global Program for Management Development through a combined program with the University of Michigan and the IESE International Graduate School in Barcelona, Spain.

Bussmann has been recognized as an influential leader in his profession and industry. He is an invited member of the BITS Advisory Council, a CEO-driven financial services industry consortium that comprises the largest financial institutions in the U.S.

A true global citizen, Bussmann has an international family, bilingual language fluency in English and German, and professional experience that spans the globe. He is comfortable in a wide range of cultures and geographies, having lived in the U.S. and Europe.


Michael S. Mensik

Partner

& McKenzie LLC

Michael S. Mensik’s practice concentrates on information technology, sourcing and privacy. He counsels  companies on how to structure, negotiate and manage their internal and external sourcing arrangements, from IT infrastructure to various business processes. He regularly advises information technology and e-commerce companies on various aspects of their domestic and foreign operations, including intellectual property protection, data protection, anti-trust issues and tax planning. Mensik also has assisted numerous information technology and e-commerce companies establish their global operations, whether on the Web, indirectly through independent agents and distributors, or directly through branches or subsidiaries, and in forming domestic and foreign joint ventures and other strategic alliances.

Michael S. Mensik’s practice concentrates on information technology, sourcing and privacy. He counsels  companies on how to structure, negotiate and manage their internal and external sourcing arrangements, from IT infrastructure to various business processes. He regularly advises information technology and e-commerce companies on various aspects of their domestic and foreign operations, including intellectual property protection, data protection, anti-trust issues and tax planning. Mensik also has assisted numerous information technology and e-commerce companies establish their global operations, whether on the Web, indirectly through independent agents and distributors, or directly through branches or subsidiaries, and in forming domestic and foreign joint ventures and other strategic alliances.

Mensik has spoken at numerous conferences on outsourcing and offshoring, marketing and protecting software, computer and telecommunication products and services, as well as emerging issues related to the Internet and electronic commerce. His recent presentations include:

  • Sourcing Strategies for a Challenging Economy, panelist for seminar hosted by Compass Management Consulting, Chicago, Illinois, June 22, 2009;
  • Liability and Indemnification Provisions in ICT Projects, segment of annual meeting of ITechLaw, Seattle, Washington, May 14, 2009;
  • The Extended Enterprise: Key Legal and Tax Issues in Global Sourcing, seminar hosted by the International Technology Law Association, Delhi, India, Feb. 19, 2009;
  • Earthwatch 2009: Current Legal Trends and Developments in Sourcing and Procurement, webinar panelist, on Feb. 17, 2009; and
  • The Company You Keep: How To Manage Compliance in the Globally Extended Enterprise, presentation at “Corporate Compliance in a Challenging Environment” event sponsored by Baker & McKenzie, Houston, Texas, on Feb. 5, 2009.

Mensik is the global co-coordinator of Baker & McKenzie's Global Information Technology/Communications Law practice.  He is also the editor of the monthly “Legalbytes: Outsourcing Digest.”  As an associate with Baker & McKenzie, he worked in the firm’s Madrid office in 1985. Ranked as a leading Technology and Outsourcing attorney by Chambers Global 2007, Mensik is described by that publication as “erudite and popular.”  According to clients, “he is an expert in a variety of topics and knows the best person in every office around the world for your situation.  People listen to him.”

Mensik was born in Buenos Aires, Argentina, and resided in Rio de Janeiro, Brazil, until 1964. He attended Stanford University (B.A., Economics, with distinction, 1976) and the University of California at Berkeley, Boalt Hall (J.D. and M.A., Economics, 1980).  While a student, Mensik attended Pontificia Universidad Católica del Per? in Lima, Peru. He is admitted to practice law in Illinois


Dr. Liu Jiren

Chairman and CEO

Neusoft Corporation

Dr. Liu Jiren is the founder and now Chairman & CEO of Neusoft Corporation, also a professor with the Northeastern University China (NEU). He also holds the positions of Vice-president of the NEU, Vice-chairman with China Software Industry Association (CSIA), and a standing member of Chinese Association of Automation (CAA).

Under the leadership of Dr. Liu Jiren, Neusoft has become a leading IT solutions & services provider in China with a total of more than 15,000 employees, offering a rich portfolio of businesses, including software products & platforms, industry solutions, product engineering solutions, and services. Neusoft has maintained an annual growth of 30% over the past 18 years, with leading market shares in telecom, electric power, social security, finance, healthcare, transportation, manufacturing and e-government in Chinese market. Also, with more than 50 customers and partners from Japan, USA, Finland, the Netherlands, Germany and etc., Neusoft is currently the largest offshore software and service outsourcing provider in China.

Due to his outstanding achievements, Dr. Liu has been crowned with numerous honors and awards, inclusive of National Award for Excellence in Science & Technology, China Best Business Leader and Asia Innovator of the Year at the 6th CNBC Asia Business Leaders Awards.


Yang Berhormat Senator Tan Sri Amirsham A. Aziz

former President and CEO

Maybank

On March 18, 2008, Amirsham was appointed as Minister in the Prime Minister's Department in charge of the Economic Planning Unit (EPU) and the Department of Statistics (DOS). He served in this position until April 9, 2009.

Prior to this appointment, Amirsham A Aziz was the President and CEO of Maybank. He joined the Maybank Group in 1977 and served in various posts within the group. Prior to joining Maybank, he served with Hanafiah Raslan Mohamad, a Public Accountant firm for a period of four years.

In June 1985, he was seconded from Maybank to Asiavest Merchant Bankers (M) Berhad as Chief Executive / Director for six months with the responsibility for the reconstruction of the Merchant Bank. Amirsham served on the Board of a number of Maybank Group subsidiaries. He also served as Chairman and/or held Directorships in various leading public and private organizations. These organizations include Malaysian Electronic Payment System (1997) Sdn. Bhd, Cagamas Berhad, Permodalan Usahawan Nasional Bhd, AFC Merchant Bank, AFC Holdings Sdn Bhd, ASEAN Supreme Fund Ltd and the Asian Pacific Bankers Club. He was a member of the Advisory Panel to Bank Negara Malaysia, Advisory Board of the Pacific Rim Bankers Program, Investment Panel of Kumpulan Wang Amanah Pencen and the Employees Provident Fund as well as Council Member of the Association of Banks in Malaysia. In addition to these, he was the Vice Chairman of the Institute of Banks Malaysia. Amirsham obtained his Bachelor of Economics (Honours) degree from the University of Malaya and is a certified Public Accountant.


Lynn Blodgett

President and CEO

ACS

Lynn Blodgett was appointed president and chief executive officer of ACS in November 2006.

Blodgett is a member of the ACS board of directors and has been a key contributor to ACS' executive team for more than 10 years, during which time he was instrumental in building a leading business process outsourcing (BPO) and information technology (IT) services company with $5 billion of annual revenue and 58,000 people worldwide. Prior to his appointment as president and CEO, he served as executive vice president and COO, and  was responsible for the company's broad-based BPO and IT operations and solutions for commercial and government markets. Blodgett is a pioneer in the BPO market. In 1985, he and his brother co-founded Unibase, a data entry company acquired by ACS in 1996. The acquisition expanded ACS' capabilities in the relatively new BPO services arena. ACS created a service segment dedicated to delivering superior BPO solutions, and today this business unit is core to ACS' complete BPO service offerings and to the overall Commercial Solutions group. ACS has consistently grown and now delivers comprehensive BPO and IT solutions to all major industries and supports client operations in 100 countries. Blodgett attended Brigham Young University and Utah Technical College.


Marty Chuck

Founder, The CXOs LLC and former CIO of Electronic Arts, Inc. & Agilent Technologies

Procter & Gamble

Marty Chuck is a business-savvy executive with 24 years of global experience in multiple high technology markets. He is a valued and trusted executive with broad business leadership expertise, and is an award-winning transformation leader. He has an impressive record of building high-performance teams and delivering measurable results. In the past four years, nine members of his staff have been elevated to enterprise CIOs. 

Chuck is a founding partner and managing director of The CXOs -— experienced CIOs and CTOs from startup and Fortune 500 companies who can make an immediate and measurable impact on a business. He most recently was senior vice president and chief information officer (CIO) of Electronic Arts (EA), where he provided technology solutions for EA’s businesses worldwide. During his tenure, information technology (IT) services were dramatically improved -- enabling massive growth in downloadable content, new online gaming platforms, expanded e-commerce, peak-season shipping and expansion in Asia. He led the consolidation of many decentralized IT organizations at EA into a single global organization and initiated an IT transformation that yielded measurable improvements in capabilities and costs.

Previously, as vice president and CIO at Agilent Technologies, Chuck provided the strategic and functional direction for all aspects of the company's worldwide IT environment, which supported approximately 39,000 employees and served customers in more than 120 countries worldwide. Responsibilities included leading Agilent's IT operational services, enterprise-wide information infrastructure, customer-oriented eBusiness solutions, IT architecture, and the planning and management of IT resources that enabled Agilent businesses to take full advantage of technology. Chuck’s leadership and strategic vision were instrumental in driving a large-scale transformation of the Agilent IT organization. By consolidating a large number of independent IT operating groups into a single worldwide IT function, he drove operational costs down by 23 percent in 18 months, freeing up resources for investments in new state-of-the-art systems for Agilent. This effort earned him and the Agilent IT organization the prestigious Computerworld 21st Century Achievement Award in 2002. He also was named a Premiere 100 IT leader by Computerworld in 2003. Before joining Agilent, Chuck was with the Hewlett-Packard Company in a variety of positions including business CIO for the Test and Measurement Organization. He was a member of the board of directors of ServGate Technologies and a Customer Advisory Board member of HP. Marty Chuck received a bachelor's degree in computer science from California State University, Chico, and attended the Executive Development Program at Kellogg Graduate School of Management at Northwestern University.


In honor of the late

Peter F. Drucker

Award accepted by
Rick Wartzman
Director, The Drucker Institute at Claremont Graduate University
On behalf of the Drucker Family

Peter Ferdinand Drucker was a writer, management consultant and self-described “social ecologist” — someone who observes and analyzes the way humans organize themselves and interact, just as an ecologist examines the biological world. Widely considered “the father of modern management,” Drucker’s 39 books and countless scholarly and popular articles explored how humans are organized across all sectors of society — in business, government and the nonprofit world. His writings predicted many of the major developments of the late 20th century, including privatization and decentralization; the rise of Japan to economic world power; the decisive importance of marketing; and the emergence of an information society with its necessity of lifelong learning. In 1959, Drucker coined the term “knowledge worker.”

Rick Wartzman is the director of The Drucker Institute at Claremont Graduate University. By advancing the ideas and ideals ofthe late Peter F. Drucker, the Institute seeks to stimulate effective management and ethical leadership across all sectors of society. Rick is also a columnist for BusinessWeek online and an Irvine senior fellow at the New America Foundation, a nonpartisan public policy think tank.

Born in Vienna, Austria, in 1909, Drucker moved to Hamburg, Germany, as a young man, first working as an apprentice at a cotton trading company, then as a journalist. He moved to Frankfurt, where he earned a doctorate in international law and public law in 1931. Among his early influences was the Austrian economist Joseph Schumpeter, a friend of his father’s, who impressed upon Drucker the importance of innovation and entrepreneurship. Drucker also was influenced, in a much different way, by John Maynard Keynes, whom he heard lecture in 1934 in Cambridge. “I suddenly realized that Keynes and all the brilliant economic students in the room were interested in the behavior of commodities,” Drucker wrote, “while I was interested in the behavior of people.” Indeed, over the next 70 years, Drucker’s writings would be marked by a clear focus on relationships among human beings, as opposed to the crunching of numbers. His books were filled with lessons on how organizations can bring out the best in people, and how workers can find a sense of community and dignity in a modern society organized around large institutions.

Drucker fled the Nazis, who burned and banned some of his earliest writings, and moved to London in 1933. His first major book, The End of Economic Man, explored the rise of fascism in Europe. Published in 1939, it was praised by Winston Churchill, who made it required reading for every graduate of the British Officer’s Candidate School. Drucker moved to the U.S., where he taught at Bennington College from 1942 to 1949 and at New York University as a professor of management from 1950 to 1971. Drucker came to California in 1971, where he developed one of the country’s first executive MBA programs for working professionals at Claremont Graduate University (then known as Claremont Graduate School). From 1971 to his death he was the Clarke Professor of Social Science and Management at CGU. The university’s management school was named the Peter F. Drucker Graduate School of Management (now known as the Peter F. Drucker and Masatoshi Ito Graduate School of Management) in his honor in 1987. He taught his last class in the spring of 2002. Drucker’s career took off in 1942, when his initial writings on politics and society won him access to the internal workings of General Motors, then one of the largest and most successful companies in the world. The resulting book was the landmark Concept of the Corporation. Through the decades, Drucker would write numerous other works that also came to be considered classics, including The Practice of Management (1954), The Effective Executive (1967), Management: Tasks, Responsibilities, Practices (1973) and Innovation and Entrepreneurship (1985). Drucker’s books have been translated into more than 30 languages. Two are novels, one an autobiography. He contributed to a book on Japanese painting, a topic on which he was considered an expert, and made eight series of educational films on management. He also penned a regular column in The Wall Street Journal for 20 years and contributed frequently to the Harvard Business Review, The Atlantic, and The Economist. His last major book, Management Challenges for the 21st Century, was published in 1999, when Drucker was 90 years old. During his long consulting career, Drucker worked with many major corporations, including General Electric, Coca-Cola, Citicorp, IBM and Intel. He consulted with notable business leaders such as GE’s Jack Welch; Procter & Gamble’s A.G. Lafley; Intel’s Andy Grove; Shoichiro Toyoda, the honorary chairman of Toyota Motor Corp.; and Masatoshi Ito, the honorary chairman of the Ito-Yokado Group, the second largest retailing organization in the world. But Drucker’s insights extended far beyond business. He served as a consultant for various government agencies in the U.S., Canada and Japan. And, most notably, he worked with various non-profit organizations to help them become successful, often consulting pro bono. Among the many social-sector groups he advised were the Salvation Army, the Girl Scouts, C.A.R.E., the American Red Cross, the United Farm Workers and the Navajo Indian Tribal Council. He even advised the Cleveland Indians. Drucker was awarded the Presidential Medal of Freedom, the nation’s highest civilian honor, in 2002. He held 25 honorary doctorates from American, Belgian, Czech, English, Spanish and Swiss universities. Drucker continued to write regularly, as well as to act as a consultant to businesses and non-profit organizations, until shortly before his death. He passed away on November 11, 2005, in Claremont, Calif., of natural causes, just eight days shy of his 96th birthday. He is survived by his wife, Doris, four children and six grandchildren.


2008 Award Recipients


N.R. Narayana Murthy

Founder, Chairman of the Board & Chief Mentor

Infosys

Mr. N. R. Narayana Murthy is co-(?)chairman of the board and chief mentor of Infosys Technologies Limited. He founded Infosys in 1981 along with six other software professionals and served as the CEO for 21 years before handing over the reins of the company to co-founder Nandan M. Nilekani in March 2002. Under his leadership, Infosys was listed on NASDAQ in 1999. He served as the executive chairman of the board and chief mentor from 2002 to 2006.

>Mr. Murthy articulated, designed and implemented the Global Delivery Model, which has become the foundation for the success of IT services outsourcing from India. He also has led key corporate governance initiatives in India.

Mr. Murthy is an IT advisor to several Asian countries. He serves as an independent director on the boards of numerous global companies including Unilever, London and DBS Bank, Singapore. He is also a member of the advisory boards and councils of many educational institutions including Wharton, Cornell, INSEAD, Stanford, Tokyo University, SMU – Singapore, the Indian Institute of Information Technology – Bangalore (IIIT-B) and ESSEC, Paris. Mr. Murthy is the recipient of numerous awards and honors. The Economist ranked him eighth on its list of 15 most admired global leaders in 2005. He was ranked 28th among the world's most respected business leaders by The Financial Times in 2005. In 2004, TIME magazine identified him as one of 10 global leaders who are helping shape the future of technology. He was featured in BusinessWeek’s “The Stars of Asia” consecutively from 1998 to 2000. He was voted the “World Entrepreneur of the Year” by Ernst & Young in 2003 and as India's most powerful CEO for three consecutive years (2004 to 2006) by The Economic Times. He received the Ernst Weber Engineering Leadership medal from The Institute of Electrical and Electronics Engineers in 2007 for his pioneering role in the globalization of IT services. Mr. Murthy has been conferred Padma Vibhushan, the second highest civilian honor in India and the Officer of the Legion of Honour, the highest civilian distinction of the Government of France.

Mr. Murthy holds a B. E. (electrical) from the University of Mysore (1967) and M. Tech. (electrical) from the Indian Institute of Technology, Kanpur (1969). He has been conferred honorary doctorate degrees by leading universities around the world.


Nandan M. Nilekani

Co-Founder & Co-Chairman of the Board

Infosys

Nandan M. Nilekani is the co-chairman of the board of directors of Infosys Technologies Limited. From March 2002 to June 22, 2007, he served as chief executive officer and managing director and has previously held the posts of president and chief operating officer (COO). He is one of the founders of Infosys and has served as a director on the company’s board since its inception in 1981.

In January 2006, Nilekani became one of the youngest entrepreneurs to join 20 global leaders on the prestigious World Economic Forum (WEF) Foundation Board. He was listed as one of the 100 most influential people in the world by TIME magazine in 2006. Nilekani co-founded India’s National Association of Software and Service Companies (NASSCOM), as well as the Bangalore Chapter of The IndUS Entrepreneurs (TiE).

Nilekani has served on the board of Reuters as a non-executive member since January 2007, and is the vice chairman of The Conference Board, Inc., an international research and business membership organization. He is on the board of directors of the Peterson Institute for International Economics and is a member of the board of governors of the Indian Council for Research on International Economic Relations (ICRIER). He also is a member of the board of governors of the Indian Institute of Technology (IIT) Bombay and serves as the co-chairman of the IIT Bombay Heritage Fund. In India, Nilekani is a member of the National Knowledge Commission and also part of the National Advisory Group on e-Governance. Additionally, he is a member of the review committee of the Jawaharlal Nehru National Urban Renewal Mission. Nilekani has been involved in various initiatives of the central and state governments. He was the chairman of the Government of India’s IT Task Force for power and has served as a member of the subcommittee of the Securities and Exchange Board of India that dealt with issues related to Insider Trading, and as a member of the Reserve Bank of India’s Advisory Group on corporate governance. Nilekani is the recipient of several awards, including Forbes Businessman of the Year in 2007. He, along with Infosys founder (and currently non-executive chairman) N. R. Narayana Murthy, received FORTUNE magazine’s Asia’s Businessmen of the Year 2003 award. He was named among the world’s most respected business leaders” in 2002 and 2003, according to a global survey by the Financial Times and PricewaterhouseCoopers. Financial Times was also awarded the Corporate Citizen of the Year award at the Asia Business Leader Awards (2004) organized by CNBC. In 2005, he was awarded the prestigious Joseph Schumpeter prize for innovative services in economy, economic sciences and politics. In 2006, Nilekani was conferred the Padma Bhushan, one of the highest civilian honors awarded by the Government of India. He received his bachelor’s degree in electrical engineering from the Indian Institute of Technology (IIT) Bombay, India in 1978.


Dennis McGuire

Founder and Chairman Emeritus

TPI

Dennis (“Denny”) McGuire, co-founded TPI in 1989 on the principle of providing objective expertise to Global 1000 corporations that seek to make sustained improvement in their operations. With more than 20 years of relevant industry experience, he has led the firm in its service offerings and international expansions, as well as the company’s substantial growth. In November of 2007, TPI was acquired by Information Services Group, (ISG). At that time, he became chairman emeritus and a significant investor in ISG.

Historically, TPI’s primary focus has been to assist clients with the evaluation, negotiation, implementation and management of sourcing related initiatives. More recently, TPI has developed expertise in a broad range of service delivery strategies and alternatives, to include offshore, shared services and multi-sourcing solutions. From inception, the firm has been the market leader, advising clients in sourcing transactions with a total contract value of more than more than US$260 billion. These transactions have been performed in every major country. In the past few years, the greatest growth has been in Europe, India and Asia-Pacific.

Throughout his career, McGuire has been a leader in the growth and evolution of the outsourcing industry. He is a frequent speaker at industry conferences, user events and service provider forums. He often is quoted in national and international business news, in industry publications and by equity analysts. He is the recipient of the 2003 Ernst & Young Houston Entrepreneur of the Year Award and the 2000 World Outsourcing Achievement Award. He and his wife, Marty, are actively involved in a number of charities. They are on the boards of the Star of Hope Homeless Mission located in Houston, UMMEED, an organization in Mumbai, India, set up to help children with developmental disabilities, and Living Water International, a non-profit organization that provides clean water and medical attention in 21 countries. Prior to starting TPI, McGuire’s other positions included director of administration for Andrews & Kurth, and as a senior manager for Andersen Consulting specializing in financial services. He graduated from Illinois State University in 1968 with a B.S. in mathematics and accounting. That was followed by three years as an officer in the Army Corps of Engineers. He is married with two daughters and four granddaughters.


Ralph J. Szygenda

Group Vice President & Chief Information Officer

GM

Ralph J. Szygenda was named General Motors (GM) group vice president and chief information officer effective January 7, 2000. He is a member of the company's senior most management committee, GM's Automotive Strategy Board and is responsible for the Information Systems & Services organization. Accountable for the management of all information technology efforts within General Motors, he is directly responsible for developing and implementing GM's global digital business strategy. Szygenda is a member of the board of directors of the Handleman Company, a distribution company of music and video entertainment. He joined GM in 1996 as vice president and chief information officer.

Before joining GM, Szygenda was vice president and chief information officer at Bell Atlantic Corporation in Arlington, Virginia, a position he held since June 1993. His main initiatives involved reengineering Bell Atlantic's business processes and delivering information systems to meet the new electronic generation. He also served as a member of the board of directors of Sodalia Corporation, a joint software business venture of Bell Atlantic and Telecom Italia. Prior to Bell Atlantic, Szygenda spent 21 years with Texas Instruments Incorporated. In 1989, he was appointed vice president, information systems and services, and chief information officer. In 1991, he also added the responsibility of vice president and general manager of Texas Instruments Enterprise Systems Business Unit, an external software systems integration business supplying information products and services to the Fortune 500. Szygenda has been active with various education, business, civic and charitable organizations throughout his career. At present, he is a member of the dean’s advisory council for Carnegie Mellon’s H. John Heinz III School of Public Policy and Management, the Information Management Advisory Council of the Business School at the University of Texas, Austin and the Wayne State University Office of Development Campaign Steering Committee. He also serves as a member of The Research Board and InformationWeek magazine’s editorial board. Widely recognized for his business and technology leadership, Szygenda has received awards that include Industry Week's 2001 Technology Leader of the Year, InformationWeek's 2002 Chief of the Year, and CIO Magazine's 20/20 Vision Award in 2002, recognizing his contributions in driving the information age. In 2003, he was inducted into the CRN Computer Industry Hall of Fame; in 2005, he received the Computerworld Honors Program Leadership Award; in 2006, he received the Automotive News Industry All Star Award and, in 2007, was inducted into CIO Magazine’s CIO Hall of Fame. Szygenda received a bachelor of science degree in computer science from the University of Missouri–Rolla in 1970 and a master's degree in electrical engineering from the University of Texas in 1975. He is also the recipient of an honorary professional degree and honorary doctorate degree in engineering from the University of Missouri–Rolla. Szygenda was born on September 6, 1948, in McKeesport, Pennsylvania.


2007 Award Recipients


Ron L. Kifer

Group Vice President and CIO

Applied Materials

As group vice president and CIO of Applied Materials, Ron Kifer has responsibility for Global Information Services strategy, planning, operations, infrastructure, and development. Mr. Kifer joined Applied Materials in May of 2006 with the charter to transform that organization’s IT capability to world class status.

Mr. Kifer has more than 30 years of IT leadership experience across a variety of industries. Before joining Applied, he held regional CIO responsibilities within DHL Express for Europe as well as multi-regional responsibility for the Rest of World (RoW) organization (U.S., Canada, Asia Pacific, Latin America and Emerging Markets). Prior to this, Mr. Kifer held executive IT leadership positions in software engineering, program management, and operations within the aerospace, financial services, insurance and transportation arenas.

Mr. Kifer earned a bachelor of science degree from the University of the State of New York and a master of arts in organizational management from the University of Phoenix. In addition, Mr. Kifer holds multiple professional certifications as a project management professional, prince 2 practitioner, and Stanford certified project manager. Mr. Kifer is an internationally recognized authority on project, program and portfolio management and frequent contributor to industry publications on IT methodology and best practices. He is a member of CIO Magazine’s editorial advisory board, the CIO Executive Council and Microsoft’s High Tech Customer Advisory Board.


Kevin Campbell

Group Chief Executive – Outsourcing

Accenture

Kevin Campbell has ultimate responsibility for the development and delivery of the company’s application outsourcing, infrastructure outsourcing and business process outsourcing services and solutions. In this position he is responsible for growing Accenture’s outsourcing business through differentiated, innovative offerings that can be delivered through its global delivery network and for supporting Accenture’s operating groups in selling and executing outsourcing and other large, complex contracts.

Campbell has direct responsibility for Accenture's business process outsourcing (BPO) units, including Accenture Finance Solutions, Accenture Learning and Navitaire, among others, as well as the company’s operational excellence initiative to increase the measurability, repeatability and predictability of the BPO services Accenture provides to clients. He is a member of Accenture’s executive leadership team. Campbell holds a bachelor of science degree from Boston College. He currently lives in Atlanta, where he is on the board of the Metropolis Theater, a local Atlanta theater focused on providing its audience with an unmatched theater experience by attracting international artists and scholars to work with American theatrical professionals.


2006 Award Recipients


Filippo Passerini

Global Services Officer and CIO

Procter & Gamble

Under Filippo Passerini’s leadership, Procter & Gamble (P&G) streamlined its global business operations, saving the company hundreds of millions of dollars, while ensuring that every P&G employee continued to have the opportunity for personal and professional growth and development.

Filippo Passerini leads Procter & Gamble’s most innovative and expansive business unit, Global Business Services (GBS), and serves as head IT.

Established in 1999, GBS is a shared services organization providing key business support and solutions to 140,000 P&G employees and operations in 86 countries worldwide. Innovative in its structure, scope and philosophy, GBS already has saved the company more than 500 million dollars through shared services alone. Passerini expanded GBS to include P&G’s IT function. Under his leadership, IT has been re-organized, re-focused and renamed Information & Decision Solutions, with an aim to deliver even greater return to the business. GBS has been recognized for three consecutive years as one of the 10 most admired shared services organizations and is considered best-in-class in the industry for its strategic partnerships. Passerini was recognized in 2005 as one of the world’s most admired shared service leaders. A native of Rome, Italy, where he earned his doctorate in statistics & operating research, Passerini joined P&G in 1981 and has held a series of leadership positions in the U.K., Greece, Italy, the U.S., Latin America and Turkey before joining GBS in 2003, where he oversees more than 70 global business services and three key business partnerships. Passerini attributes his business and personal style to a lesson learned while playing competitive chess as a teenager: “You can think and anticipate as much as you want, but you can only think so long, because the clock is ticking.”


Paul D. Spence

CEO Outsourcing Services

Capgemini

At Capgemini, Paul Spence has focused on winning the hearts and minds of employees who join the firm through outsourcing by making Capgemini a global leader in critical social issues such as human rights, the environment, labor rights, and the elimination of discrimination.

Paul Spence is a member of the group executive committee and CEO for Outsourcing Services. His responsibilities in this role entails participating in setting the strategic direction of the Capgemini Group and managing all the day-to-day activities for outsourcing, which is a 2.5 billion pound business with 20,000 employees and over 500 clients. Prior to this role, Paul was CEO for the European Outsourcing unit. During his twenty-three years with Capgemini, Spence has directly served over one hundred clients. He specializes in corporate transformation enabled by technology and people. Spence is a graduate of the Wharton School of Finance and Commerce at the University of Pennsylvania. He also has completed graduate courses in manufacturing operations at the Harvard Business School and the Advanced Management Program at Kellogg School of Business at Northwestern University.


For more information on The Leadership Hall of Fame, please email info@iaop.org.





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