SUPPLIER GOVERNANCE IN FOCUS | Unclear business outcomes, unsatisfying client digital experiences, gaps in resources and skills, complex multi-supplier service environments, and increasing security, compliance and risk requirements, compounded by ambiguous transformation and innovation goals, present many challenges to vendor management and supplier governance stakeholders as they as endeavor to achieve the full value of their outsourcing relationships. The needs are greater than ever, yet the holy grail of optimal value realization remains elusive. More »
When Mum is Not the Word!: How to have those difficult conversations | Open communication is simply the sharing of information in an honest, dependable, and transparent manner. It occurs when information flows freely and openly. Thoughts and ideas are not just exchanged, they are built on. Sounds easy, right? But what happens when bad news needs to be shared? Suddenly it is not so easy, is it? The thought of having to have a difficult conversation for most of us is something that we really dread. And unfortunately, too often one party downplays, disguises, and even ignores their responsibility to speak up and communicate unsettling news that really does need to be shared. More »
PULSE: Excellence in Strategic Partnerships (Part 2) | More »
PULSE: Excellence in Strategic Partnerships Recognized (Part 1) | Partnerships become even more crucial and valuable in times of economic uncertainty. Leading companies who have forged strong relationships throughout changing times leading to collaborative and innovative outcomes have been recognized with IAOP’s Excellence in Strategic Partnership Awards. More »
PULSE: Top 10 Outsourcing Trends for 2023 | Post-pandemic, companies are expected to continue to turn to outsourcing solutions to deliver the many proven benefits of cost control, flexibility, speed, talent expertise and digital transformation.
Based on our insights from IAOP members and research, we predict the following trends to watch for in 2023. More »
Three Key Considerations for GCC Leaders | India's Global Capability Centers (GCCs) rose to prominence in the 1990s and have since evolved into a USD 46.0 billion market with over 1600 centers and 1.66 million professionals in FY 2023. Zinnov's Maturity Framework categorizes their growth through four stages: Outpost, Satellite, Portfolio Hub, and Transformation Hub. Effective governance remains pivotal, with a vigilant stance against risks, both internal and in customer interactions. Collaborative succession planning is replacing hero-centric models to ensure leadership transitions. Redefined value metrics prioritize adaptability and innovation. This journey toward GCC excellence revolves around harmonizing governance, leadership development, and value creation for enduring growth and transformation. More »