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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Professional Membership Required Optimizing Economic Value and Occupant Experience with Intelligent Buildings Creating, planning and executing a robust smart building strategy is a complex undertaking – and choosing the right outsourcing partner is essential to success. This webinar discussed how to justify, fund and leverage smart technology solutions in the workplace to drive transformative outcomes across your business.  More »

 Professional Membership Required KPMG HR Transformation Survey KPMG’s HR Transformation Survey, which gathers insights from more than 80 global organizations, illustrates an uneven change in landscape. However, this landscape has a myriad of unmet expectations among organizations pursuing cloud computing’s revolutionary capabilities to redefine HR in order to respond competitively. Companies are discovering that successful systems initiatives require much broader HR Transformation. Many of these have achieved improved access to information, improved self-service and an improvement in business processes. These organizations are now running more efficiently as they are arming their teams and employees with the right kinds of data and the ability with self-service to make more informed decisions in a much shorter timeframe. Others have seen mixed results. John and David discussed how a greater focus on strategic change initiatives for HR is apparent and becoming critical for organizations’ hope to drive real transformation that supports organizational priorities and creates future value.  More »

 Associate Membership Required If You Show it, Will They Come? Strategies for Turning Tradeshow Events into a Win-Win Experience for Exhibitors and Customers In this unique collaborative event, members of IAOP’s Voice of the Customer (VOTC) chapter and representatives of IAOP’s Provider base share their perspectives on which tradeshow techniques work, and which ones have prospects running in the opposite direction. Learn surprising results from a recent survey of corporate buyers who routinely attend tradeshows that might have exhibitors re-thinking their approach.  More »

 Professional Membership Required Overview of Robotic Process Automation and Potential Applications for Real Estate and Facilities Management RPA is transforming operations across organizations and industries. During this program, facilitators and panelist discussed how Real Estate and Facilities Management organizations can leverage this technology to drive efficiencies, improve service levels and continue the transformation of the data driven workplace.  More »

 Associate Membership Required Making Digital Banking Real Mobilizing a transformation regimen to continually create high value physical and digital customer experiences.  More »

 Professional Membership Required EOS16 Presentations Presentations from EOS16.  More »

 Associate Membership Required Digital Transformation Many companies are just beginning their digital transformation journeys and do not realize the importance of digital.  More »

 Professional Membership Required Advancement of Robotics and Automation With rapid advancement in technology and growing maturity, robotics and automation within the IT outsourcing space is becoming more of a reality and brings along a completely new dimension in how clients will define their future IT outsourcing journeys. Robotics and automation will dramatically redefine how the IT outsourcing services will be solutioned and delivered by the IT players in the ecosystem. Last but not least, as clients across industries will embrace robotics and automation within their IT and processes landscape it will open up newer dimensions of capabilities enrichment and growth for each individual involved.   More »

 Associate Membership Required Humans and Machines in a Hyper-Automated World A look at CIFS' research on the consequences of automization and how decision-makers should manage the opportunities and challenges which will arise in our increasingly automated world.  More »

 Associate Membership Required Consumerized Employee Services Shared services have become prominent operating models, enabling businesses to improve efficiency, reduce costs and achieve growth. The next evolution of shared services will adopt an integrated business services approach where the HR and other functionally organized shared services will collectively serve the employee. The employees will be viewed as customers. This new approach will focus on providing superior employee experiences. The payoff is vast: improved workforce productivity, greater employee engagement and retention, and further cost reduction. To reap benefits, however, organizations will have to rethink the way they deliver services to people.  More »

 Professional Membership Required Women Empowerment and Opportunity in Outsourcing: Survey Results by Avasant and IAOP The “Women Empowerment and Opportunity in Outsourcing Survey,” developed jointly by Avasant and IAOP, was launched in 2016. While the results indicate there have been positive strides made for women working in the outsourcing industry, they also point to glaring issues. This paper shares data on the perceptions of equal opportunity in the outsourcing industry and more specifically in the IT-BPO environment.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

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