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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Associate Membership Required Forward-Looking Benchmarking Poul Tokkesdal, Director Nordics, ISG, contributed a session on Forward-Looking Benchmarking. By this, Poul means that contract benchmarking has developed from price setting to uncovering and removing constraints on delivery as the basis for realising value, exploiting emerging technologies and moving to transformational contracting models. Poul offered the following quote from Albert Einstein as an illustration, "Any fool can know. The point is to understand." The focus is now on where value can be added.  More »

 Associate Membership Required Managing the Project Risks of your Center of Excellence Risks impact all building blocks of the CoE’s environment.  More »

 Professional Membership Required On becoming a 21st Century Enterprise… …become a 21CE Technology Leader… Are YOU inspired? Do you want to be a 21CE Leader? Or not…?  More »

 Professional Membership Required The Digital Transformation Challenge Why aren’t more CEOs excited about digital?  More »

 Associate Membership Required ISG Insights on Automation Over the next 3-5 years sourcing initiatives will be anchored around software, platforms, and Labor Automation.  More »

 Professional Membership Required 11 Things IT Leaders Need to Know About the Internet of Things The Internet of Things (IoT) is the next phase in the evolution of the Internet. More than 100 devices connect to the Internet every second. By 2020, Cisco estimates that number to be more than 250 per second. Morgan Stanley projects the Internet will be loaded with 75 billion devices by the end of the decade. This document discusses WGroup's perspective on what 11 things IT leaders need to know about IoT.  More »

 Professional Membership Required Disruptive New Trends in Travel and Hospitality Technology has driven immense change in the travel and hospitality industry over the past decade. These trends continue to disrupt successful business models and birth new companies that capitalize on changing demands, capabilities, and costs. Travelers have come to expect faster, more personalized service at lower prices than ever before. They can compare services almost instantly and choose the best, most cost-effective travel and stay options with little to no effort. Travel and hospitality companies must be quicker to adapt and more conscious of the future. In this document, WGroup shares their thoughts on new challenges presented for companies in the travel/hospitality sector. Implementing an approch to IT that supports business goals will help companies overcome challenges.  More »

 Professional Membership Required The 4-Step Guide to IT Security in Mid-Sized Businesses Any business can be subject to hackers and online attacks. Even small companies and organizations face intrusion, hacking, and phishing threats to your IT infrastructure. This ebook briefly discusses the threats of hacking, phishing, and intrusion. Then goes on to lay out 4 steps to secure a mid-sized business from threats.  More »

 Professional Membership Required Five Principles for Improving Your Cyber Security Corporate assets have been shifting from physical assets to virtual assets over the past 20 years. This trend has been accompanied by a corresponding increase in the vulnerability of intangible assets, leading to a greater general awareness of corporate cyber security risks. The alteration or destruction of a company’s data can result in harm to reputation, loss of public confidence, disruption to infrastructure, and legal sanctions. The security risk can adversely impact a company’s stock price and competitive position in the marketplace. In this document, WGroup cites 5 principles that will help improve a business's cyber security. The 5 principles are risk identification, risk management, legal implications, technical expertise, and expectations.  More »

Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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