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With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below!

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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
Professional Membership Required State of the Industry 2015: Customer Maturity is Affecting Outsourcing Activity in Many Ways This report is based on a survey of IAOP members and ISG customers and contacts conducted by IAOP and ISG in December 2014, and a follow-up poll of attendees at the Outsourcing World Summit in February 2015. The survey audience included more than 50,000 outsourcing professionals around the world. Unless noted, data presented in this report is for customer respondents. The survey and complete results for all questions are presented in the Appendix, which also includes results for sourcing service provider and advisor respondents.  More »

 Professional Membership Required Why Would I Outsource Cybersecurity When I Can Do it Myself? Cyber Security is protecting connected organizations against vulnerabilities. Cyber security is serious business. You may ask, “Why would I want to outsource such a critical function when I can do it myself?” After all, cyber security incidents can have business implications and impacts that extend far beyond IT. This discussion answers what to look for while considering contracting, reusing existing investments, implementation, exposure, communications, and cost.  More »

 Professional Membership Required Trends and Preventative Measures for Cyber Crime When outsourcing, it is vital to understand your risk on the basis of the threat posed by other members in the global chain of providers. Successfully negotiating with vendors to not only monitor their specific threat environment, but to assess their own risk through forensic analysis of monitoring results, and reporting to you how they are managing these risks, is an important strategy reducing risk. Such an approach is not unprecedented, and can be based on the U.S. Securities and Exchange Commission 2011 Cyber Risk Guidance framework. Creating vendor awareness and offensive mitigation will reduce your risk profile and vulnerability. Requiring vendors to acquire cyber insurance will also help reduce your risk in several critical ways.  More »

 Professional Membership Required Driving Customer Experience (CX) in a Digital World: Reinventing Your Organization with Digital Customer Engagement Deb Alvord, Head of Customer Experience Transformation at Hewlett Packard, discussed how you can transform your customer engagement through digital technologies.  More »

 Professional Membership Required Outsourcing Privacy, Security, Compliance and Incident Response – Can it be done? The threat landscape is constantly evolving and as fast as one risk is mitigated, another is discovered or worse yet, created. Attempting to manage your organization’s security, privacy, and compliance programs in-house requires significant resources, both human and capital. Outsourcing part or all of these tasks to professionals will allow you to focus your energies on your internal operations and most importantly, on your clients. The key to success is understanding and prioritizing your risks, and creating a sustainable roadmap to achieve your goals. Understanding how to team with the best provider for your business model is mission critical, and this is the focus of this short conversation.  More »

 Associate Membership Required Accelerating Digital Transformation in Healthcare This webinar event featured industry leaders discussing the implications of IoT and advanced digital technologies on every aspect of an organization from supply chain to user experience. Attendees gained insights on how these trends can enhance their business by driving innovation and customer value.  More »

 Associate Membership Required Trends and Opportunities in Engineering Services Part 2 - ISG There are 4 significant trends that are driving engineering outsourcing.  More »

 Associate Membership Required Trends and Opportunities in Engineering Services Part I - Infosys There are 4 significant trends that are driving engineering outsourcing.  More »

 Associate Membership Required Time Warner Corporate: Journey to Managed Service To drive better engagement across our divisions, Time Warner employed an internal advisory group called Workforce Management to address resource challenges and topics to gain an economy of scale and improvement of overall engagement with our preferred providers across the global enterprise of Time Warner.  More »

 Professional Membership Required RPA: An Outsider’s Perspective The IAOP Minnesota chapter, co-chaired by CBRE, Infosys, ISG and Thomson Reuters held a meeting on October 15, 2015, from 3:00 pm to 5:30 pm at the Thomson Reuters offices, 610 Opperman Drive, Eagan, MN. . Theme - "Robotics Process Automation"  More »

 Professional Membership Required Vendor Management Tools & Legal Considerations Impacting Implementations Panelists engaged in a discussion that focused on the following areas: - What is the current state of vendor management tools? - How have the tools changed in the past few years to support various industries and advanced process and procedures - What are the values/benefits of using these tools – financial, regulatory, etc? - What legal considerations are required to effective utilize tools when management vendor engagements - What is the future road map for tools and technologies to management vendor engagement globally?   More »

 Associate Membership Required Cyber Insurance – What is it and Why Has it Become so Popular? As significant breaches continue to increase in frequency and severity, the interest in purchasing Cyber Insurance has grown dramatically. What is driving the interest in Cyber Insurance? What is Cyber Insurance and what does it cover? Should I purchase Cyber Insurance? What insurance should I require of my outsourced service providers to protect my company in the event of a cyber breach? And how do I know the right limit to purchase or require?  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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