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COVID TIMES PROVE CRITICAL IMPORTANCE OF PARTNERSHIPS  Strategic partnerships between customers and trusted providers have always been key to outsourcing success.  COVID-19 has put these relationships to the test as customers are relying more and more on suppliers to perform critical work and deliver innovation during a time when both parties are faced with new challenges never seen before.   Many alliances between buyers/advisors and providers are withstanding the extraordinary pressures and proving to be more essential than ever during this global pandemic. 




CSR Grows in Importance
More Companies Demonstrate Excellence


Impact Sourcing Continues During Coronavirus
Safety of Employees are Key Focus During New Times


COVID Impact on Work and the Workplace
An Interview with Colliers' workplace expert, Kate North


Datrose Shares Their Expertise
New opportunities in veteran hiring and storage solutions for touchless delivery


Together, Stronger
A Message from IAOP’s CEO During COVID-19


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 Public Article With Spin-off, IBM Finally Embraces a Cloud and AI-first Future | IBM caused a stir in the market when it announced its plan to spin off the managed infrastructure services business of its Global Technology Services (GTS) division. The move is in line with new CEO Arvind Krishna’s strategy for laser-sharp focus on the cloud and AI business – the cornerstone of IBM’s next phase of growth. With this move, IBM can position itself as partner of choice with complete focus on helping enterprises succeed in a post-digital transformation era through its hybrid cloud and AI capabilities. In this viewpoint, we explore developments in both the market and within IBM that led to this move and discuss potential impacts for IBM clients. More »

 Public Article Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies | Summary: It’s no secret that COVID-19 has been one of the most significant disruptors of our time – and global services delivery has not escaped the impact. In this webinar, we move beyond commiseration and conjecture and provide a fact-based view of the already-visible effects of the pandemic based on our extensive tracking of outsourcing deals, new global business / shared services centers, location-specific trends, and service provider developments. Our experts take a deep dive into the implications of these developments on your future delivery and locations strategies, such as key changes to delivery portfolios, trends in onshoring vs. offshoring, locations portfolio consolidation vs. diversification, rise in large scale hubs vs. small scale centers, and adoption of a remote / work from home delivery model. The webinar also provides perspectives on how your organization can benefit from a design-principles-led locations portfolio approach to account for the increasing complexity of locations decisions. More »

 Public Article Contract Management Maturity | Contract management (CM) is being digitally transformed from a risk-centric legal document management framework to a value-centric commercial knowledge approach to modeling and managing commercial agreements more deeply and systematically across disparate enterprise systems. It puts enhanced contracts at the core of all value streams and infuses commercial intelligence into every process where significant value is flowing and risk is hiding. More »

 Public Article Transforming Vendor Performance through Innovative Contract Management | Ardent Partners research has shown that procurement departments can save between 12% and 18% when they avoid maverick spending. But, managing contracts is about much more than compliance. Contracts are the glue that binds buyers and suppliers, ensuring that buyers maximize the value negotiated during the sourcing process and that suppliers deliver what they promised to provide. In 2020, new and innovative contract management strategies and technologies are changing the way procurement and contract teams can communicate, track, and collaborate with their vendors and directly transform vendor performance. This report looks at how procurement organizations can utilize innovative contract management strategies and solutions to improve internal operations, transform vendor performance, and impact the bottom line. More »

 Public Article Achieving Broader Automation in Finance & Accounting (F&A) through Intelligent Document Processing (IDP) | Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in significant cost savings and efficiency improvements. However, for some processes, particularly in the Finance and Accounting (F&A) function, the extent of automation achieved has been restricted by the limitations of RPA in processing unstructured data. In this paper, we discuss the role of Intelligent Document Processing (IDP) in addressing this challenge, by extracting meaningful data from large volumes of semi-structured and unstructured documents through Artificial Intelligence (AI). In F&A, we examine the process efficiency improvements that can be achieved by the adoption of IDP, along with RPA, in processes that involve data extraction from documents such as invoices, orders, and expense receipts. More »

 Public Article The emergence of the data-driven enterprise and its impact on supply chains | Data-driven companies differentiate themselves from their competition by using structured and unstructured data at the right time to drive right decision making or, better still, automated decision making. More »


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