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Canada Chapter Chair

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#1 Ranked Customer Experience Management Provider

#1 Ranked Customer Experience Management Provider



Chair of the New England Chapter

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HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Public Article Women Empowerment and Opportunity in Outsourcing: Survey Results by Avasant and IAOP The “Women Empowerment and Opportunity in Outsourcing Survey,” developed jointly by Avasant and IAOP, was launched in 2016. While the results indicate there have been positive strides made for women working in the outsourcing industry, they also point to glaring issues. This paper shares data on the perceptions of equal opportunity in the outsourcing industry and more specifically in the IT-BPO environment.  More »

 Professional Membership Required OWS17 Presentations Presentations from OWS17.  More »

 Professional Membership Required State of the Industry Survey 2016 – Europe As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This survey was conducted for the European Summit.  More »

 Associate Membership Required State of the Industry: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Associate Membership Required Review of 23 Years of Empirical Sourcing Research & Future Research Directions Based on published empirical research, what are the determinants of sourcing decisions and sourcing outcomes?  More »

 Public Article CSR in Outsourcing, Who Cares? This study aimed to understand the driving factors of outsourcing decision-makers.  More »

 Professional Membership Required Gender Differences in Negotiating Key differences in how men and women approach negotiating and how women can turn them into an advantage.  More »

 Professional Membership Required Getting to Service Levels that Actually Mitigate Your Cyber Risk The realities of cyber, understanding your risk, and cyber partner selection.  More »

 Professional Membership Required Beyond Governance - Taking a Holistic Approach to Outsourcing Management Defining holistic governance, explaining the value proposition, monitoring, and governance oversight.  More »

 Associate Membership Required Outsourcing Market Trends & the Impact of Automation Outsourcing Trends--what's changing and where outsourcing is predicted to go in the next few years.  More »

 Professional Membership Required GOING, GOING, GONE! Yes, You CAN Auction Services The most common types of auctions and when it's appropriate to use each. Three elements of an auction strategy and how each directly affects the outcome. How to apply gaming theory in architecting an auction.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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