Knowledge Index

Member LoginJoin IAOP Today
Search Provider Profiles
Search COP Directory

Partner for a New Era

Partner for a New Era

Chair of the New England Chapter

Chair of the New England Chapter

Passion for Building Stronger Businesses

Passion for Building Stronger Businesses

With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below!

Check out this Guide to accessing our knowledge content.

Quick Links

Use the white Search IAOP box on the top right of your screen to search IAOP's website using Google search. Use the Knowledge Index option to optimize your search by industry, function, topic, etc. on thousands of articles in IAOP's archives.

Do you want access to all the articles, downloads and videos in the knowledge center?  Become an IAOP Professional Member today! 

Featured Video: Global Human Capital Chapter Webinar

HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Public Article Women Empowerment and Opportunity in Outsourcing: Survey Results by Avasant and IAOP The “Women Empowerment and Opportunity in Outsourcing Survey,” developed jointly by Avasant and IAOP, was launched in 2016. While the results indicate there have been positive strides made for women working in the outsourcing industry, they also point to glaring issues. This paper shares data on the perceptions of equal opportunity in the outsourcing industry and more specifically in the IT-BPO environment.  More »

 Professional Membership Required OWS17 Presentations Presentations from OWS17.  More »

 Professional Membership Required State of the Industry Survey 2016 – Europe As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This survey was conducted for the European Summit.  More »

 Professional Membership Required State of the Industry: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Associate Membership Required Outsourcing Market Trends & the Impact of Automation Outsourcing Trends--what's changing and where outsourcing is predicted to go in the next few years.  More »

 Associate Membership Required Global Impact Sourcing Coalition Outreach Webinar Impact sourcing is an inclusive employment practice through which companies in global supply chains intentionally hire and provide career development opportunities to people who otherwise have limited prospects for formal employment, to deliver business outcomes.  More »

Professional Membership Required Demystifying Cloud Computing As complex a phenomenon as the industry makes it to be, cloud computing can be approached through a simple ‘ACE’ framework. This framework attempts to navigate buyers through a three-phased approach that helps in laying the groundwork for optimal cloud-computing strategies for their organizations.  More »

Professional Membership Required The Human Side of Outsourcing The impact of culture on the financial results of outsourcing deals.  More »

Professional Membership Required Working With Y & K Generation How Y generation is changing the way we collaborate, communicate and develop new business models. Are we quick enough to adopt and understand or will the new reality just surprise us? In this session we will try to share experiences, learnings and findings in what are the challenges and best practices in order to successfully upgrade our systems to adopt Y generation as colleagues, consumers and future leaders.  More »

Professional Membership Required Making Outsourcing Accountable: A Case for Predictive Software Engineering One of the biggest challenges of outsourcing is ensuring quality, on-time delivery. Many models have been developed with this goal in mind, but few have actually attempted to transform the process itself. In industries such as software development several processes exist to make development more transparent and timely (like agile), but these processes fall short of guaranteed results. Since guaranteed results that are actually written in the contract are what clients want to see, using a model that can generate guaranteed results regardless of project complexity is a welcome addition into the industry. This session will propose a new framework called Predictive Engineering, which transforms the entire development process, from communication, to software quality, to ensuring on-time delivery.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

 Featured Categories Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
IAOP Chapter Proceedings »     Search This Category »
 Business & Sourcing Strategy »     Search This Category »
 Sourcing Innovation »     Search This Category »
 Governing and Managing Outsourcing »     Search This Category »
 Nearshore & Offshore »     Search This Category »
Sourcing 101 »     Search This Category »
 Outsourcing Research »     Search This Category »
 Macro-View »     Search This Category »
 For Providers... Building for Success »     Search This Category »
 Outsourcing's Global Value »     Search This Category »
Corporate Social Responsibility »     Search This Category »
 COP Resource Center »     Search This Category »
 Implementing Outsourcing »     Search This Category »
 Outsourcing World Summit Conference Series »     Search This Category »
IAOP | Phone: +1.845.452.0600 | Fax: +1.845.452.6988
IAOP®, Certified Outsourcing Professionals®,
The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.
© 2017 IAOP® All Rights Reserved