State of the Industry 2015: Customer Maturity is Affecting Outsourcing Activity in Many Ways This report is based on a survey of IAOP members and ISG customers and contacts conducted by IAOP and ISG in December 2014, and a follow-up poll of attendees at the Outsourcing World Summit in February 2015. The survey audience included more than 50,000 outsourcing professionals around the world. Unless noted, data presented in this report is for customer respondents. The survey and complete results for all questions are presented in the Appendix, which also includes results for sourcing service provider and advisor respondents. More »
Leveraging Academic Research to Meet Corporate Needs How are patterns of help seeking related to project performance? More »
Sourcing through the Cloud: Myths and Realties Cloud adoption can be best understood by reviewing some real case studies. In this session we will review practical examples of how industry leaders leveraged the cloud to generate tangible business benefits. These examples also demonstrate how the cloud is influencing and changing the role of a classic systems integrator in a cloud enabled world. More »
High Performance Healthcare BPO: A Next Generation Case Study How does High Performance BPO apply in Healthcare? More »
How We Will Work and Innovate in the European Outsourcing Market Employees have a holistic view of their employers Companies have to balance their people, their profit and the planet. More »
Designing a Globally Competitive, Cost Efficient US IT Services Model New technology trends are forcing business transformation. More »
Re-imagining the IT Role in a World of Multiple Business Process Outsourcing Years ago, customers decided to develop their business by initiating multiple BPO projects to support their growth. Over time those projects became business critical without anyone ever looking at the underlying connectivity and the IT support model. As a consequence, flows appeared where they were not expected: systems unavailability, performance problems, KPI’s not met… and it led to frustration and misunderstanding for everyone.
This presentation will tell you how, in a journey that lasted three years, the work of an advisor can help to build trust and collaboration between the provider and the customer. It will take you through a real life customer experience and you will navigate through the different waters of Hybrid Sourcing like outsourcing, offshoring and local sourcing, to find the perfect formula.
Participants heard how a disseminated environment was transformed into a structured support model that used collaboration to improve business outcomes! More »
Implementing Supplier Portfolio Governance Provisions Industry leaders shared their expertise around the topics of “Cyber Security, SIAM and Contract Structure Best Practices”. More »
What Every Business Should Know About Outsourcing: Mass Produced vs. Custom Businesses are beginning to notice that a cookie cutter approach falls flat. Mass produced BPO solutions often result in untailored processes that don’t fit or provide intelligence back to improve the business. Surveys show many companies share similar concerns regarding their current offshore outsourcing vendors. What concerns do they have in common? And crucially, how can they be overcome? More »
Outsourcing Strategies During Changing Economic Times New chapter chair, Matthew Karlyn of Foley & Lardner, introduced the New England Chapter’s initiatives and plans for 2009, which include meetings in Connecticut and Rhode Island. Following the introductions, a discussion on the topic of “Outsourcing Strategies During Changing Economic Times” took place.
In this session, Matt joined Vicki Cook, Project Director at TPI, Patricia Fisher, CEO of Janus Associates, and other industry experts to discuss the effect of economic instability on outsourcing transactions and what your organization might do to leverage the economic environment to maintain and enhance your company’s outsourcing relationships and create successful outsourcing transactions. Topics included termination rights, pricing negotiations, data security concerns, lessons learned from Satyam and transition planning. More »
SIAM – Service Integration and Management Governing in a Multi-Sourced Environment In this session, we will walk through best practices in establishing well governed and collaborative environments, exploring practical and “tried and true” activities and mechanisms, and CIBC will present how they manage their multi-sourced environment. More »
IT Risk Assessment Industry leaders shared their expertise around the topics of “Cyber Security, SIAM and Contract Structure Best Practices”. More »
Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards. More »
Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success. More »
PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy. More »
Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes.
This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success. More »