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People Matter, Results Count.

People Matter, Results Count.

Sutherland Global Services

Sutherland Global Services



Everest Group

Everest Group

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Featured Video: Global Human Capital Chapter Webinar

HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required State of the Industry 2017: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Professional Membership Required RPA17 Presentations Available presentations from IAOP's RPA17 conference.  More »

Professional Membership Required Tech Topic: Unlocking Innovation through Intelligent Automation Enterprises are entering a challenging time in this era of automation. They must be able to answer some very demanding questions: Do the in-house teams have the ability and motivation to really embrace automation? How can they embed a culture of innovation? How do they look beyond RPA to other technologies such as Artificial Intelligence, which has the ability to deliver value orders of magnitude greater than RPA? And how, eventually, can they bring their BPO providers on board, as they surely must do if they are to realize the full benefits of automation? None of this is easy, and many of the answers will depend on how the BPO providers themselves respond to the challenge.  More »

Associate Membership Required Talent and Sourcing in an Era of Disruption Following the 2016 U.S. presidential election, increased focus has been placed on U.S. companies that leverage offshore talent, as well as the associated impact of offshoring on the U.S. economy.  More »

Associate Membership Required The Battle for Jobs: Staying Relevant in the Robotics Age With robots potentially as not only your coworkers but also your competition, what capabilities and unique talents are essential to keep your job? We asked the co-chairs of IAOP’s Global Human Capital Chapter: What skills do humans need to compete with robots?  More »

Professional Membership Required Will Offshore Outsourcing Return Home? The sourcing community has spoken much about the possibility that service automation and rising protectionist sentiment will lead to massive reshoring of business services. But what is the reality? In this article, we seek to answer the question, “To what extent are organizations reshoring services as a consequence of automation, rising protectionist sentiment and/or other factors?”  More »

 Associate Membership Required Mitigating Security Breaches in Retail Applications Retail security breaches have always been a concern in the past, present and will continue to be in the future. They have been a preferred target for the hackers for a long time due to the large amount of sensitive data available for exploitation. With the increase in Digitization of customer journeys in retail from “Engagement”, “Product Discovery” and “Purchase”, the security threats have also increased manyfold. In the retail domain, information such as CCard No., Bank Account No., Contact No., Address, DOB, Email, etc. are all in high demand. The hackers can either sell an individual’s account details or completely dump the databases which are in high demand on the dark web, for a financial gain. The resultant financial implications of a breach are huge. The damage done to the reputation hurts even more and it might take a long time to win back customers’ confidence. This whitepaper delves deeper into areas to be considered in the retail environment viz. Attacker Entry Points, Attack Vectors and the Best Practices to help reduce the application vulnerabilities.  More »

 Professional Membership Required Modernizing Supply Risk: Real-Time and Continuous Monitoring Companies need a robust third party risk management solution that addresses day to day operations while considering strategic and enterprise wide objectives.  More »

Associate Membership Required Man and Machine – The Future Awaits From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of performing a wide range of jobs that have long been human domains.  More »

 Associate Membership Required Strategic Sourcing in the New Economy: Harnessing Sourcing Business Models for Modern Procurement Why some of the world's most popular sourcing models are incomplete for today's modern outsourcing and how to apply Sourcing Business Model theory for any type of outsourcing deal.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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