IAOP
SEARCH IAOP:

Knowledge Index

Member LoginJoin IAOP Today
Search Provider Profiles
Search COP Directory

#1 Ranked Customer Experience Management Provider

#1 Ranked Customer Experience Management Provider

JLL

JLL

Outsourcing Governor

Outsourcing Governor

Chicago Chapter Chair

Chicago Chapter Chair

Everest Group

Everest Group



 
With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below!

Check out this Guide to accessing our knowledge content.


Quick Links


Use the white Search IAOP box on the top right of your screen to search IAOP's website using Google search. Use the Knowlege Index option to optimize your search by industry, function, topic, etc. on thousands of articles in IAOP's archives.

Do you want access to all the articles, downloads and videos in the knowledge center?  Become an IAOP Professional Member today! 

Featured Video: Live from The Outsourcing World Summit




Paul Quaglia talks to Courtney Giardina on why he comes back, year after year, to IAOP events.

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Professional Membership Required Starting Small with Big Data In this document, the five disruptive trends shaping the corporate IT landscape today are laid out. Out of the five, Big Data has the biggest potential to generate new sustainable competitive advantages. But the benefits will remain out of reach of many organizations as they struggle to adopt the technology, develop new capabilities, and manage the cultural change associated with the use of big data. This document offers a pragmatic approach to generating business value.  More »

 Professional Membership Required IT Outsourcing is Not About Cost Savings Today’s most forward-thinking IT leaders view outsourcing not as a cost reduction tactic but rather as a strategic vehicle and catalyst for transforming the organization into a digital business. They have learned that taking an approach that drives alignment with business requirements, transforms the state of IT, and changes the “work” that is being done not only produces better service levels but also delivers exponentially greater cost savings. In this new white paper, "IT Outsourcing Is Not About Cost Savings", The Outsourcing Institute and WGroup have teamed up to provide guidance to help you rethink IT outsourcing and how you can deliver increased shareholder value.  More »

 Professional Membership Required How to Select the Right Sourcing Advisor As sourcing is a highly specialized and complex process, many IT and business executives consider hiring a specialized sourcing advisory to support the development of a sourcing strategy, the execution of an insourcing initiative, or the management of an outsourcing transaction. The role that a sourcing advisor plays in the strategy development and orchestration over the sourcing process is vital to achieving the desired business outcomes. Conducting a thorough analysis of sourcing advisory firms is key to finding the best fit firm for your project. This strategy brief discusses how to find the best sourcing advisor that fits your needs.  More »

 Professional Membership Required Five Ways to Develop a Successful Outsourcing Contract WGroup perspective paper on how to develop a successful outsourcing contratct--A few key aspects of an outsourcing contract typically drive its projected savings and return on investment (ROI). You must carefully consider all of these areas to avoid mixed financial results on your outsourcing project. Strategizing the following five areas can help you develop a successful outsourcing contract. The 5 key ways are contract components, unit pricing, resource volume, dead bands, and renegotiation bands.  More »

 Associate Membership Required Forward-Looking Benchmarking Poul Tokkesdal, Director Nordics, ISG, contributed a session on Forward-Looking Benchmarking. By this, Poul means that contract benchmarking has developed from price setting to uncovering and removing constraints on delivery as the basis for realising value, exploiting emerging technologies and moving to transformational contracting models. Poul offered the following quote from Albert Einstein as an illustration, "Any fool can know. The point is to understand." The focus is now on where value can be added.  More »

 Associate Membership Required Managing the Project Risks of your Center of Excellence Risks impact all building blocks of the CoE’s environment.  More »

 Professional Membership Required On becoming a 21st Century Enterprise… …become a 21CE Technology Leader… Are YOU inspired? Do you want to be a 21CE Leader? Or not…?  More »

 Professional Membership Required The Digital Transformation Challenge Why aren’t more CEOs excited about digital?  More »

 Associate Membership Required ISG Insights on Automation Over the next 3-5 years sourcing initiatives will be anchored around software, platforms, and Labor Automation.  More »

 Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Professional Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

 Featured Categories Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
IAOP Chapter Proceedings »     Search This Category »
 
 Business & Sourcing Strategy »     Search This Category »
 
 Sourcing Innovation »     Search This Category »
 
 Governing and Managing Outsourcing »     Search This Category »
 
 Nearshore & Offshore »     Search This Category »
 
 
Sourcing 101 »     Search This Category »
 
 Outsourcing Research »     Search This Category »
 
 Macro-View »     Search This Category »
 
 For Providers... Building for Success »     Search This Category »
 
 Outsourcing's Global Value »     Search This Category »
 
 
Corporate Social Responsibility »     Search This Category »
 
 COP Resource Center »     Search This Category »
 
 Implementing Outsourcing »     Search This Category »
 
 Outsourcing World Summit Conference Series »     Search This Category »
 
 
IAOP | Phone: +1.845.452.0600 | Fax: +1.845.452.6988
IAOP
IAOP®, Certified Outsourcing Professionals®,
The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.
© 2016 IAOP® All Rights Reserved