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Featured Video: Live from The Outsourcing World Summit
Paul Quaglia talks to Courtney Giardina on why he comes back, year after year, to IAOP events.
KPMG HR Transformation Survey KPMG’s HR Transformation Survey, which gathers insights from more than 80 global organizations, illustrates an uneven change in landscape. However, this landscape has a myriad of unmet expectations among organizations pursuing cloud computing’s revolutionary capabilities to redefine HR in order to respond competitively. Companies are discovering that successful systems initiatives require much broader HR Transformation. Many of these have achieved improved access to information, improved self-service and an improvement in business processes. These organizations are now running more efficiently as they are arming their teams and employees with the right kinds of data and the ability with self-service to make more informed decisions in a much shorter timeframe. Others have seen mixed results.
John and David discussed how a greater focus on strategic change initiatives for HR is apparent and becoming critical for organizations’ hope to drive real transformation that supports organizational priorities and creates future value. More »
If You Show it, Will They Come? Strategies for Turning Tradeshow Events into a Win-Win Experience for Exhibitors and Customers In this unique collaborative event, members of IAOP’s Voice of the Customer (VOTC) chapter and representatives of IAOP’s Provider base share their perspectives on which tradeshow techniques work, and which ones have prospects running in the opposite direction. Learn surprising results from a recent survey of corporate buyers who routinely attend tradeshows that might have exhibitors re-thinking their approach. More »
Making Digital Banking Real Mobilizing a transformation regimen to continually create high value physical and digital customer experiences. More »
EOS16 Presentations Presentations from EOS16. More »
Women Empowerment and Opportunity in Outsourcing: Survey Results by Avasant and IAOP The “Women Empowerment and Opportunity in Outsourcing Survey,” developed jointly by Avasant and IAOP, was launched in 2016. While the results indicate there have been positive strides made for women working in the outsourcing industry, they also point to glaring issues. This paper shares data on the perceptions of equal opportunity in the outsourcing industry and more specifically in the IT-BPO environment. More »
OWS17 Presentations Presentations from OWS17. More »
State of the Industry Survey 2016 – Europe As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This survey was conducted for the European Summit. More »
Robotic Process Automation Robotic Process Automation technology has advanced rapidly over the last two years and is now becoming a focal point for operational improvement. More »
Cognitive Platform: IQ Bots Delivering on the promise of cognitive computing More »
Workplace of the Future: Service Desk and End User Computing A course prepared for the Minnesota Chapter of IAOP. More »
Information Governance and Outsourcing Melissa Carlis of Canon Business Process Services presents information on making the transition to Information Governance and the role Outsourcing plays in the process. More »
PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy. More »
Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards. More »
Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success. More »
Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes.
This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success. More »