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RETURNING TO WORK WILL MEAN MORE SPACE, FEWER PEOPLE AND MANY POSSIBILITIES  When employees return to work in the short- and longer-term, the office environment won’t be the same as the one they left behind before the pandemic – and that can be positive for companies and their workforces.  


Expect a big reboot and not much to look or feel the same in the workplace. IAOP member experts working for the world’s largest commercial real estate firms predict that there will be fewer people, more space and plenty of opportunities for companies to reinvent themselves for the future. 





IAOP Holds First Virtual Forum Focused on Impact Sourcing
Creating Economic Inclusion and Social Impact


Service Delivery Evolves to a "New Normal"
Claro Webinar Explores Implications of Move to Remote Workplaces


Revolutionize Your Customer Experience by Investing in Digital Transformation
Take the Plunge, and Reap the Rewards of Digital Transformation


Privacy Shield Is Gone. Now, What About Your Data Transfers?
Facts on Data Transfer and Compliance with EU GDPR


Giving Thanks
A Message from IAOP’s CEO


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 Public Article The Frictionless Enterprise – eliminating frictions in business operations | Test drive the Frictionless Enterprise with Manuel Sevilla and Lee Beardmore, as they discuss how removing bottlenecks and friction from your business operations creates better relationships in your business ecosystem. More »

 Public Article HR Service Transformation - Solutions | Robert Dutcher (HR Transformation Manager, Capgemini’s Business Services) presents four factors that can help inform a comprehensive approach to HR service transformation to deliver a frictionless employee experience. Learn more about enhancing your employee experience with next-generation digital HR operations that will help your organization move towards realizing – what we call – the Frictionless Enterprise. More »

 Public Article AI and ethics – why is it important? | Customers increasingly trust their interactions with AI systems. Lee Beardmore (Vice President and Chief Innovation Officer, Capgemini’s Business Services) talks about why getting AI ethics right isn't just a moral responsibility but a business imperative. More »

 Public Article Recalibrating for Resiliency 2021 Key Issues in Global Sourcing - Enterprise Perspective | Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020 with senior stakeholders from global enterprises across multiple departments such as procurement, IT, and Global Business Services (GBS) to understand their thoughts as they undertook planning for 2021. While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for resiliency, to thrive through the continuing pandemic and emerge better prepared for future crises. This report provides perspectives on how leading global enterprises are putting 2020 behind them and planning to develop resiliency in 2021 and beyond. The report highlights enterprises’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. More »

 Public Article HR service transformation the challenges | Are your HR systems attuned to the needs of the people you serve? Robert Dutcher (HR Transformation Manager, Capgemini’s  Business Services) highlights key HR service transformation challenges and pens the secret to enhancing your employee experience with next-gen digital HR operations that will help your organization move towards realizing – what we call – the Frictionless Enterprise. More »

 Public Article Pitching to Players in The Big Leagues | The famous movie quote “If you build it, they will come,” made for a great story line, but as a strategy for expanding your business, it’s a far cry from reality. If your growth strategy includes selling to large corporate customers, you need to understand how these big league Fortune 500 players operate and—more importantly—what you can to do to improve the chances of turning your sales pitch into a home run. Understanding the Four P’s The larger a company gets, the more it typically relies on structure—or, in this case, the Four P’s (Policy, People, Process, Practices)—for managing its sourcing and purchasing activities. Thorough research in advance of the initial sales call is a must, but if what you need to know is not online, make sure you ask probing questions when you do meet with your potential customer. More »


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