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People, Process, Performance

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Chamber of BPO&IT ANDI - Colombia

Chamber of BPO&IT ANDI - Colombia



 
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Featured Video: Global Human Capital Chapter Webinar




HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Professional Membership Required EOS16 Presentations Presentations from EOS16.  More »

 Professional Membership Required Women Empowerment and Opportunity in Outsourcing: Survey Results by Avasant and IAOP The “Women Empowerment and Opportunity in Outsourcing Survey,” developed jointly by Avasant and IAOP, was launched in 2016. While the results indicate there have been positive strides made for women working in the outsourcing industry, they also point to glaring issues. This paper shares data on the perceptions of equal opportunity in the outsourcing industry and more specifically in the IT-BPO environment.  More »

 Professional Membership Required OWS17 Presentations Presentations from OWS17.  More »

 Professional Membership Required State of the Industry Survey 2016 – Europe As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This survey was conducted for the European Summit.  More »

 Associate Membership Required State of the Industry: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Professional Membership Required When Good Communication Models Fail in Global Offshoring Teams: Collaborative Language Action View • Complexity and Wickedness in Global Cross-Cultural Communications • (Collaborative) Language Action View • Four Good Communication Models that Can Become Faulty • What Can We Do??  More »

 Professional Membership Required Sustaining Participant Involvement in Crowdsourcing Contests through Collaboration How does collaboration in the form of “paying attention” affect individuals' sustained participation in crowdsourcing contests?  More »

 Professional Membership Required Review of 23 Years of Empirical Sourcing Research & Future Research Directions Based on published empirical research, what are the determinants of sourcing decisions and sourcing outcomes?  More »

 Professional Membership Required Seizing the Potential of Commercial Outsourcing in the Pharmaceutical Sector (Whitepaper) The power and potential of outsourcing has long been recognized as a core enabler of business growth. Yet while the pharmaceutical industry has been making strides in this area, there is still some way to go to realize the full potential; only in the past decade has the industry started to use outsourcing in downstream commercial functions – an area poised to reap the most benefit.  More »

 Professional Membership Required 21st Century IT Services Enterprise IT is at an inflection point.  More »

 Professional Membership Required Economic Inclusion and Supplier Diversity How can Inclusive Outsourcing make a Positive Impact on the Economy and Give you a Competitive Advantage?  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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