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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Professional Membership Required Case Study on Vendor Management & Governance at USAA Since 1922, USAA has been providing insurance, banking, investments and retirements solutions to military members and their families. Excellence in sourcing and third party management is part of ensuring that mission. This IAOP Governance webinar will share the USAA sourcing governance case study. Hear and learn from USAA governance and vendor management leader, Craig Libby, on how he and his team leverage tools and processes to ensure high levels of service delivery and compliance.  More »

 Professional Membership Required Key Trends Driving Global Service Delivery in Central & Eastern Europe The global services market continues to grow and provides significant untapped potential.  More »

 Professional Membership Required Agile Outsourcing: Contractual mechanisms to address commercial & operational issues Issues for discussion: - Specifying contract milestones/deliverables. - Dealing with contract change. - Smoothing out contract activity/demand.  More »

 Professional Membership Required Achieving ROI from Your PMO and Complex Projects This strategy brief covers the latest statistics on project success rates, the methodologies in use and the problems faced by companies adopting and practicing project management. Also included is a case study from a Fortune 100 company that illustrates the problem in a real world scenario. Addresses why the traditional application of project management is ineffective – and what to do about it to get real results.  More »

 Professional Membership Required Digital Trends and Challenges in BPO How are current trends disrupting traditional outsourcing arrangements going forward? How RPA is impacting BPO/ITO? How can governance evolve to address the challenges of digital and transformational outsourcing?  More »

 Professional Membership Required Common Pitfalls in Portfolio Management One in six projects is a ‘black swan’, or a project that if it goes badly it could threaten corporate financial stability. Now more than ever, companies must critically examine their project portfolio management processes for optimizing success. This strategy brief discusses how WGroup has helped numerous clients design, build, and manage the discipline of project portoflio management. Also shares the common pitfalls WGroup has seen in their experience.  More »

 Professional Membership Required Should You Pay for Performance? An organization’s compensation system is a crucial aspect of its overall success and undoubtedly, the approach to compensation is a huge factor in attracting the best talent. This strategy brief discusses which compensation method a company should use on its employees. Author takes the pay-for-performance position.  More »

 Professional Membership Required Increasing Project Success Rates Using Project Behavioral Coaching This strategy brief discusses the use of project behavioral coaching, which is a technique based on the science of human behavior that can be used with any methodology to drive up success. Covers the high level steps used in performing the project behavioral coaching™ (PBC) technique as a guide for project professionals that desire an introduction to learning the basics.  More »

 Professional Membership Required Your Business and the Internet of Things E-book discussing the new IoT, which is a network. Like the internet, the IoT connects people. This e-book expolores the booming growth of IoT, what it means for companies now, and how your business can leverage it to drive business goals.  More »

 Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Professional Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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