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 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required

 Associate Membership Required Social Responsibility Trends and Perceptions in Global IT Outsourcing This presentation will examine some of the social responsibility issues in outsourcing and suggest how organizations can take a more socially responsible approach to outsourcing.  More »

 Professional Membership Required Contracting for GBS and BPO – what have we learned so far? How to unlock the total value and full potential of the GBS Outsourcing.  More »

 Professional Membership Required Socially Responsible Outsourcing: a Legal Perspective Social responsibility – is it really a legal issue? Are there any legal requirements to be socially responsible? What does this have to do with outsourcing contracts?  More »

 Associate Membership Required How Can ‘For Profits’ Engage in Impact Sourcing?: ‘Turning Adversity into Opportunity’ Impact sourcing and for-profit outsourcing.  More »

 Public Article Do Robots Dream of Perfect Processes? There is real excitement about technology’s role in business right now, especially in the fields of robotics and artificial intelligence. Some people are describing this as the beginning of a period of profound change, even revolution. This excitement is understandable. In areas like BPO, where many tasks carried out by people are already being automated, the potential impact is clearly massive, as well as emotive.  More »

 Associate Membership Required Case Study on Vendor Management & Governance at USAA Since 1922, USAA has been providing insurance, banking, investments and retirements solutions to military members and their families. Excellence in sourcing and third party management is part of ensuring that mission. This IAOP Governance webinar will share the USAA sourcing governance case study. Hear and learn from USAA governance and vendor management leader, Craig Libby, on how he and his team leverage tools and processes to ensure high levels of service delivery and compliance.  More »

 Professional Membership Required Automation will revolutionise outsourcing: But not how you might think... There’s no denying that advances in automation and artificial intelligence technology will change the way companies handle business processes. With an army of virtual process agents at their disposal, the original, cost-based rationale for outsourcing disappears. But look beyond the initial gloom and AI could be the trigger that sees outsourcers shake off their cost-cutting reputation to become value-focused experts.  More »

 Professional Membership Required From Serendipity to Excellence: BPO as a Career Business Process Outsourcing (BPO) has never been in a better state. Customers recognise that it now means far more than just more of the same for less money, and they can see the value BPO professionals can bring to broader business transformation. Backed by supporting evidence from Horses for Sources (HfS) research, Christopher Stancombe believes the time is right to build a sense of professional identity to match its professional approach and make BPO a career of choice.  More »

 Professional Membership Required OWS16 Presentations Presentations from OWS16.  More »

 Associate Membership Required PULSE: The Magazine Driven By & For the Outsourcing Professional - Current Issue IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

 Associate Membership Required State of the Industry: IAOP’s Annual Member Survey As the leading organization for the outsourcing profession, IAOP has been conducting a “state of the industry survey” for the past 7 years. This is the seventh survey conducted for the world Summit and second year of partnership with ISG.  More »

 Public Article Leading with Innovation: How to Future-Proof Yourself, Fearlessly Innovate, and Succeed in the New Normal Innovate within your industry. Disrupt yourself before your competition does.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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