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Pent-optimism Will Lead to a Bust-Loose Second Half of ’21
Everest Group Research Demonstrates Resiliency of Industry and Bright Outlook  

In opening OWS21, IAOP CEO Debi Hamill noted, “we are nothing, if not resilient.” 

And the latest findings presented by research partner, Everest Group on the impact of COVID-19 on the global economy demonstrated our industry’s ability to withstand the ups and downs of the past year. As further testimony of the constant need to adapt to change, Michel Janssen, Chief Research Officer, Everest Group, made his video keynote presentation from Dallas, Texas, during historic winter ice storms that left him without regular power.   




Leadership Hall of Fame Profile: Middle America Sourcing Star Monty Hamilton
CEO Makes an Impact in Communities Close to Home


Leadership Hall of Fame Profile: Women Leadership Champion Marsha Clark
Former EDS Executive Finds Calling from Corporate Career


Leadership Hall of Fame Profile: Mars Mentor Angela Mangiapane
GBS Leader Lives the Company’s Values


Putting the Impact Sourcing Pieces Together
What Role Providers, Advisors and Buyers Can Play


OWS21: The IAOP Community Prevailed
A Message from IAOP’s CEO, Debi Hamill


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 Public Article Is Your Outsourcing Portfolio Ready for 2021? | Seventy-six percent of recently surveyed organizations said that they plan to change their service provider portfolios in 2021. This push is stemming from an acute awareness of risk, changing needs due to digital transformation, and cost-cutting initiatives – driving organizations to consolidate the supply base while focusing on needed niche skills. In this webinar, our speakers will spotlight key outsourcing topics and trends for 2021. More »

 Public Article Recruitment Process Outsourcing (RPO) 4.0 - Heralding a New Era | The Recruitment Process Outsourcing (RPO) industry has successfully and continuously evolved, even in the times of COVID-19, in terms of service portfolio, value proposition, and business models. However, while the industry has adapted to Work From Home (WFH) delivery, fulfilled services as part of its flex and scale value proposition to cater to dramatic fluctuations in hiring requirements, and continued to maintain service quality levels, it is evident that another major disruption is around the corner. Notably, the COVID-19-induced crisis has paved the path for RPO 4.0 – the next evolution of the RPO industry which will be more dynamic, reliable, and significantly more agile in driving and shaping clients’ next-generation talent needs. The change will come by accelerating some of the current levers and leveraging new forces that have emerged in recent times. This report explores these key levers and describes how they will shape the industry. In this research, we answer key questions that will shape the RPO industry’s future: More »

 Public Article Innovation Nation Spring 2021 Edition Magazine | Here’s the newest edition of Capgemini’s Business Services bi-annual magazine that brings together the best of our thought leadership in the area of business operations. This edition focuses on how we’re helping our clients deliver a frictionless, consumer-grade experience to their employees. In this special edition, Stephan Paolini (Global Head of the Digital Employee Operations Practice) describes how implementing a hybrid workforce model established on a frictionless HR infrastructure drives an improved employee experience and more intuitive, seamless ways of working. In addition, Felicia Jones (Digital Employee Operations Leader, Americas) talks to Gretchen Alarcon (VP and GM, Human Resources Service Delivery, ServiceNow) about how delivering a frictionless HR experience enables employees to access the right information when and where they need it via a single pane of glass. More »

 Public Article How Digital Improves Engineering And Manufacturing Organizations | The global engineering services offerings (ESO) market crossed USD 1.6 trillion in 2020, and is expected to grow at a CAGR of ~23% from 2021 to 2028. This increase has been driven by digital engineering becoming a new growth engine for the industry. The combination of next-generation technologies and the use of engineering and product data analytics is transforming the entire value chain, delivering a multi-fold impact on cost and efficiency. Organizations that are able to adopt transformative tools and technology solutions through strategic partnerships with ESO partners will be well-positioned for success in the future. More »

 Public Article Navigating The Path To Data-Driven Finance | If there is one thing the COVID 19 crisis has underscored both across and within industries, it is that the top performing companies in the post-pandemic world will be data-driven. This is not surprising. Rising competition, the battle for customer loyalty and attention, shorter business cycles, and a rapid shift to digital for everything from product and service innovation, distribution channels, and business operations puts unprecedented pressure on businesses. If driving profitable growth was hard before, it is even harder now as organizations find themselves having to pivot rapidly and frequently in response to a constantly evolving and disruptive market environment.  To successfully compete and profitably grow in this challenging environment, top performing datadriven businesses use data and analytics in ways that consistently produce better decisions, automate key processes and enable personalized digital interaction will drive higher economic value, customer loyalty, and enterprise efficiency, thereby creating sustainable long-term competitive advantages. More »

 Public Article Frictionless HR blog series | Felicia Jones (Digital Employee Operations Leader, Americas), Gretchen Alarcon (VP and GM, Human Resources Service Delivery, ServiceNow), and Jill Weber (Director, Global Head, Service Integration and ServiceNow Practice, Capgemini), have written a series of blogs on Frictionless HR with some amazing insights to help your clients transition their HR operations to the Frictionless Enterprise. More »


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