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ISG (formerly TPI)

ISG (formerly TPI)



Chamber of BPO&IT ANDI - Colombia

Chamber of BPO&IT ANDI - Colombia



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Featured Video: Global Human Capital Chapter Webinar

HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required State of the Industry 2017: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Professional Membership Required RPA17 Presentations Available presentations from IAOP's RPA17 conference.  More »

 Associate Membership Required Remote Patient Engagement in Digital World If Patient Engagement were a drug, it would be blockbuster of the year and malpractice would be not to use it. In true sense, patient engagement is only possible if the patient is willing to manage his / her own health in remote care setting, care team has right information to engage with an individual patient and active collaboration happens among patient, care giver and community. Many of the providers mistakenly think that having a cool Patient Engagement Portal can drive patient engagement. In order to do that, EVRY suggest a Four Point Guide to select Digital Patient Engagement Platform as explained in the whitepaper.  More »

 Associate Membership Required Managing Risk and Governance in Launching and Sustaining Your RPA Program To effectively establish and sustain a robotic process automation initiative requires a “Center of Excellence” built on operational best practices and proven standards and techniques. It is imperative to develop and implement a governance and risk management program to ensure effective business alignment, risk and issue management and organizational change management. In this session, we will examine: how to launch a successful RPA Center of Excellence (COE) , the role of governance in an effective COE, essential elements for scaling up and driving an RPA initiative and lessons learned from actual case studies.  More »

 Associate Membership Required Unparalleled Visitor Experience The digital technology is changing the way facilities are operated and maintained to transform visitor experience, while delivering greater cost and energy savings.This whitepaper attempts to provide ideas on delivering an unparalleled visitor experience via a smart Visitor Management System (VMS). It provides a detailed overview about the importance of visitor experience for a business and the steps business enterprises can take to improve visitor experience.  More »

 Associate Membership Required Beyond RPA Robotic Process Automation by itself enables automation of only siloes of repetitive, transactional tasks within an end to end process. HCL’s DRYiCE COPA (Cognitive Orchestrated Process Autonomics) solution brings together the best of Robotic Process Automation, Artificial Intelligence, Machine Learning and Natural Language Processing. See how HCL automates an IT or Business Process end-to-end from Front Office to Middle Office to Back Office in a seamless way with COPA.  More »

Professional Membership Required Tech Topic: Unlocking Innovation through Intelligent Automation Enterprises are entering a challenging time in this era of automation. They must be able to answer some very demanding questions: Do the in-house teams have the ability and motivation to really embrace automation? How can they embed a culture of innovation? How do they look beyond RPA to other technologies such as Artificial Intelligence, which has the ability to deliver value orders of magnitude greater than RPA? And how, eventually, can they bring their BPO providers on board, as they surely must do if they are to realize the full benefits of automation? None of this is easy, and many of the answers will depend on how the BPO providers themselves respond to the challenge.  More »

Professional Membership Required The New Marriage of Corporate Real Estate and IT Outsourcing Technology and Real Estate Outsourcing are Embracing a Permanent Partnership for the Benefit of Corporations.  More »

 Associate Membership Required Automation Defining the Future of Business Operations This session will help participants understand how emerging technologies like AI, RPA, etc. are helping reimagine business operations to align them with emerging digital behaviors of consumers. It will touch upon automation to be a new paradigm to deal with changing and increasing regulatory needs, and will also provide an understanding of the emerging trends, challenges faced in adoption, pragmatic ways of addressing eminent change and some real life examples of how leading organizations are successfully embracing this change.  More »

Professional Membership Required IT and Sourcing Leaders: You're Missing the Automation Wave (but your business customers aren't) Automation and cognitive technologies are dramatically shifting how a business operates. These tools, also known as Robotic Process Automation (RPA), allow both simple and complex tasks to be performed faster and with greater accuracy than ever before. RPA technologies are becoming the next generation of outsourcing, evolving the efficiency objective from utilizing lower cost labor to eliminating the labor itself. Given the extraordinary value of these technologies, it is little wonder that business units want to take advantage of them as soon as possible, even if that means going outside of the IT and sourcing departments. In the same way that business units have sourced cloud solutions without IT or sourcing’s direct oversight, they are now doing the same for automation technologies – particularly where they can enable the customer experience in new and unique ways.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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