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Request info on The 2009 Outsourcing World Summit

Click here for information on Summits dating back to 2001

The 2008 Outsourcing World Summit was a Huge Success!

The International Association of Outsourcing Professionals (IAOP) in association with FORTUNE® Custom Projects presented the 11th edition of its world-renowned conference series – The Outsourcing World Summit February 18-20, 2008.

The theme was Built for Change: Reconceptualizing the Corporation in an Era of Outsourcing, Offshoring and Globalization. Outsourcing, offshoring and globalization have proven to be powerful value-creation engines for customers, providers and the economy as a whole. But they’re still too often seen as simple extensions of the company’s basic way of doing business; adding value, but not changing the company at its core.

“This year’s Summit was the best one yet!” 

IAOP believes that tomorrow’s winners will actually be those organizations that truly use these new management models to redesign their businesses from the ground up as change-enabled enterprises – ones with the ability to adapt, respond, anticipate and most importantly capture markets in ways never before thought possible.

                                             CLICK HERE to see who attended

Envision…Leadership By Design through the eyes

of some of the world’s top business leaders:

Michael F. Corbett – Chairman, IAOP

Robert Reich – former U.S. Secretary of Labor

Atul Vashistha IAOP Founding Member and Chairman, neoIT

Vera Marques – CIO, BASF Latin America

Ken Bell – Vice President, Computer Associates

Gautam Chandra – Vice President, BPO, Washington Gas

Donald Mones – Division Vice President, McGraw-Hill

Oren Harari – Best-Selling Author, and Business Visionary

Till Lohmann – Partner, PricewaterhouseCoopers

Chris Disher – COP, President, Chris Disher Associates, and member, IAOP Strategic Advisory Board

Faisal Yousuf – Principal, Booz Allen Hamilton

John Maher – Executive Managing Director, CB Richard Ellis

Richard Etzkorn – Senior Vice President, Colliers Turley Martin Tucker

Bill Metz – COP, Consulting Section Manager, Procter & Gamble

Jagdish Dalal – COP, Managing Director, Thought Leadership, IAOP

Session Topics included:

· Dynamic Sourcing – A New Approach to Managing Multi-Function Engagements

· Providing Scalability and Flexibility in Outsourcing Contracts – Colliers & H&R Block

· Changing Realities, Changing Expectations: New Results of an HR Outsourcing Effectiveness Study

· Global Sourcing at CA – Transforming Facilities Management

· MDeC: An Outsourcing to Malaysia Case Study

· The New CIO Role In The Post-Outsourcing Era

· Next Generation Utilities: Collaborating for Dramatic Improvement: A Case Study

· Establishing a Manageable Multi-Party Sourcing Solution In Government

· HTMT and DriveCam: A Client Case Study

· Frontline Experiences in Managing Across The Outsourcing Lifecycle

· The Duke University First Annual Service Provider Survey

· The Seven Secrets to Successful Globalization: Creating Shareholder Value and Competitive Differentiation through Global Services

· Process Owners: The Vital Link To BPO Success

· Global Destinations Customer Panel

· How Not To Outsource: A Real Life Guide To Successful Outsourcing

· Making the Change to a World-Class Sales Organization: A Primer on Selection, Training, Reinforcement, Coaching and Measuring the Results of Your Efforts.

· How Outsourcing Providers can Transform their Talent Pool into a Competitive Differentiator

· Forecasting and Modeling an Incentive Based Compensation Model for Outsourcing

· Recompeting Outsourcing Agreements: A Third-Generation of The Outsourcing Contract

· Outsourcing Renegotiation:  Threat or Opportunity?

· Achieving Predictable Excellence: Integrating Lean Six Sigma with Global Service Sourcing

· Developing The Retained Organization

· Professional Staffing Sourcing Guidelines: A Decision Matrix for Evaluating Sourcing Decisions

· How Outsourcing Is Impacting Management Styles and Organizational Structure

· Effective Transitions: How to Make Them

· The Duke University 2007-2008 Offshoring Research Network (ORN) Report

· Roundtable: LPO – What is it and Where is it Headed

· Multi-Vendor Strategies for Business

· Moving from BPO to KPO

· Global Collaboration in Outsourcing

· Certified Outsourcing Professional (COP) Preparation Class

· COP Accelerated Application Process Workshop

· COP Advanced Intensive

Networking & Social Events at The Summit:

Early Registration Champagne Welcome

Customers-Only Speed Networking

A one-hour mixer provided an opportunity to begin networking early with fellow outsourcing customers, ‘speed date’ around topics of common interest and gain insights from the conference organizers about how to get the most out of the Summit.

IAOP Showcase Lunch

- Featuring its Global Chapter Network

Learn why the association’s members almost unanimously credit it for better outsourcing outcomes.

Opening of the Summit's Exhibition Hall with Welcome Reception hosted by HOV Services.

Networking Breakfast in the Exhibition Hall.

Invitation-Only Small Group Private Breakfasts

Outsourcing Awards Luncheon

IAOP honored 2008's Outsourcing Hall of Fame and Members of the Year award recipients.

Cocktail Reception

hosted by IDA Ireland.

IAOP Networking Event

IllumiNations: Reflections of Earth – Dessert Party at Epcot

Continental Breakfast

Networking Luncheon

Exchange ideas and recap what you’ve learned with fellow delegates or just relax at the Summit’s closing luncheon.

Private Golf Outing

An enjoyable round on theTom Fazio-designed Disney’s Osprey Ridge Golf Course.

Over 700 delegates from 32 different countries attended The 2008 Outsourcing World Summit.

Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Denmark, Egypt, El Salvador, France, Germany, India, Ireland, Japan, Malaysia, Mexico, Netherlands, Nicaragua, Nigeria, Philippines, Poland, Russia, Singapore, South Africa, Spain, Sri Lanka, Sweden, United Arab Emirates, United Kingdom, Uruguay, United States

Participating companies included:









• Abbott Labs

• Accenture


• Adaptis

• Ahilia Inc.

• AIG American General

• Ajuba International

• Allstate

• Allstate Insurance Company

• Amazon.com

• American Express

• Amgen, Inc.

• Amtex Systems, Inc.

• API Outsourcing, Inc.

• Apple Inc.

• Applied Materials

• Aramark

• Arrow Electronics, Inc.

• Australian Customs Service

• AuxiCogent Int’l (A Quatrro Group Co.)

• Bank of Canada


• BC Government

• BearingPoint China

• Belcan Corporation

Bell Canada

• Best Buy Company

• Beyondsoft (Beijing) Co., Ltd.

• Bierce & Kenerson

Bismarck Mandan Development Assoc.

• BITS / The Financial Services Roundtable

• Blake Cassels & Graydon LLP

• Bleum Inc.

• Bomgar

• Booz Allen Hamilton

• Branham Group Inc.

• Business Catalyst International

• CA

Calgary Health Region

• Calison Architecture Inc.

• Canadian Imperial Bank of Commerce

• Canvas Systems

Carnegie Mellon University

• CB Richard Ellis

• Centre de Telecomunicacions

• Chrysler LLC

• Chubb

• Cinteger

• Citi Markets & Banking

• Cofinity

• Cognera Corp.

• Colliers Corporate Solutions

• COPC Inc.

• Covidien

• CPA Global

• CPM Braxis NA

• Credit Suisse


• Datrose Inc.

• Deutsche Bank

• DNL Global, Inc

• DriveCam

• Duke Energy

• Eclipsys Corporation

• EduWorld Corporation

• Elsoft Technologies Pvt. Ltd.

Enterprise Ireland

• Ernst & Young

• Excellerium Inc.

• Expense Management Solutions, Inc.

• ExxonMobil

• Fasken Martineau DuMoulin LLP

• Fédération des caisses Desjardins du Québec

• First American Corporation

• Firstsource Solutions USA Inc.

• Fortune Magazine

• General Motors

• Genpact

• GlaxoSmithKline

• Global Outsourcing, Inc.

• Globerian, Inc.

• Government of New Brunswick

• Harvey Nash Inc.

• Hewlett-Packard

• Hexaware Technologies

• HOV Services


• HTC Global Services

• Ian Martin Ltd.

• IDA Ireland,

• IDA Singapore

• Infovista Technology Inc.

• Intego Group, LLC

• Inter-American Development Bank

• International Monetary Fund

• International Smart Sourcing Inc.

• Intetics Co.

• IT Alliance

• JANUS Associates

• Johnson & Johnson

• Kaisa Consulting

• KeyBank

Kirkland & Ellis LLP


• Kraft Foods

• LawScribe, Inc.

• Lexmark

• Long View Systems

• Longtop International

• LPL Financial Services

• Marathon Oil Corporation P

• Marsh USA

• Maxx Limited

• MetLife

• MGM Mirage

• Microsoft

• Mindcrest Inc.

• Monsanto Company


• NCS Pte Ltd.

• neoIT

• Nestle Waters North America

• Neusoft America Inc.

• Neusoft Group Ltd.

• Oce Business Services

• OneNebula (Pty) Ltd.

• PA Consulting

• Perot Systems

• Pillsbury Winthrop Shaw Pittman

• Pinstripe

• Pratt & Whitney

• Pretium Partners

• PricewaterhouseCoopers

• Procter & Gamble

Province of British Columbia 

• Public Works & Gov't. Services Canada


• Quatrro Legal Solutions

• Quatrro Mortgage Solutons

• Quest

• Quint Wellington Redwood

• ReSource Pro


• Safeco Insurance

• SAP Labs LLC

• Sapient

• Satellnet, Inc.

• Servicios Profesionales de Capital Human

• Singtel Optus

• Sitel

• Smiths-Medical MD

• SNC Lavalin-Profac/Nexacor

• South African Consulate General NY

• SPi

• Stikeman Elliott LLP

• Sun Microsystems, Inc.

• Symantec

• Symcor Inc.

Syracuse University

• Tata Consultancy Services, Ltd.

• TD Bank Financial Group

• TEAM Information Services, Inc.

• The Department of Trade and Industry

• The Hertz Corporation

• The McGraw-Hill Companies

• Thrivent Financial for Lutherans

• Time Warner / AOL

• TPI, Inc.

• Trianz

• UMS Advisory, Inc.

• Unisys

University of San Francisco

• Vantage Partners


• Vodafone The Netherlands 

Washington Gas

• WellPoint

• Whirlpool Corporation

• Wipro Technologies

• WNS North America Inc.

• Xceed

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Click here for information on Summits dating back to 2001

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