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Chamber of BPO&IT ANDI - Colombia

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IAOP Chapter: Australia

Stay tuned for Next Meeting Plans!

The IAOP Australia Chapter is co- chaired by Acquire BPO and Infosys.


Click on the 'Register Here' tab to process your registration for the next meeting!  If there is no upcoming meeting scheduled, you will be added to the list to receive further information.


Click the Archives tab to the right for information on past meetings.

 Join IAOP's Australia & New Zealand LinkedIn group!


Professional Members may attend an unlimited number of chapter meetings.  

Non-members may attend two meetings as IAOP's guest but then must become a Professional Member to continue enjoying the benefits of membership.




Chapter Chairs

Breck Hilton, Co-Chair
Manager-Alliances & Strategic Partnerships
Acquire BPO

Vijay Melukote

Delegate Members 

Hanne McBlain, COP
Head of IT Vendor Management
Reserve Bank of Australia 


Build high profile of IAOP in Australia through a range of promotional activities.

Target business leaders from private and government sectors.

Develop both corporate and individual membership to gain a strong market position.

Commence a program of knowledge
sharing, thought leadership and networking in line with IAOP program objectives as set out in IAOP Chapter Resource Guide.

Play a key role in shaping the future of the outsourcing field and the industry.
Provide Australians the opportunity to participate in international/global knowledge sharing and networking




Business setting – office or meeting room


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Meeting held on November 26, 2013

The IAOP Australia Chapter chaired by Rio TintoInfosysUniversity of Western Sydney and PwC, held a meeting on November 26, 2013, beginning at 4:30 pm and running until approximately 7pm, at the Baker & McKenzie Offices, Level 19, 181 William Street, Melbourne VIC 3000, Australia.

The planned program covered the following topics: "'Establishing Successful
Outsourcing Partnerships, including Full Life-cycle Outsourcing Management
and Governance
. "  During our July event, which was focused on 'The
Future of Outsourcing', we had a lot of interest and questions revolving
around this subject area, including balancing the structuring and
negotiation of contracts with establishing the right relationship and
governance between clients and Third Party Service Providers.

The event included a presentation by Toby Patten, Special Counsel at
Baker & McKenzie, before turning to a panel discussion. Toby’s
presentation topic was “Preparing for and sourcing a successful
sourcing negotiation.”
   It focused on how does a company source a provider and
how does it negotiate for a successful outcome in an outsourcing situation.
Outsourcing projects can go wrong, as we all know, but what are the main
points we need to know to make sure that we don’t get caught out? Toby’s
presentation included a focus on the criteria for a successful sourcing
negotiation, as based on results from a 2013 global survey by sourcing

Our panel for this event included Senior Executive representatives with
a broad range of experiences and opinions from suppliers and users of
outsourcing services, and legal and outsourcing advisors.

Panel Members were:
Anthony Foley – Partner at Baker & McKenzie and one of Australia's leading
lawyers in technology and outsourcing. Anthony has worked extensively with
global market leaders in the technology sector, including advising on some
of the largest outsourcing and IT procurement projects undertaken in

Bruce Everett - Partner, Governance Services at Information Service Group
 and a regular speaker at conferences on outsourcing, off-shoring, and
good governance. With 25 years in the IT Sector, Bruce has extensive
practical experience and applied knowledge with major project procurement
and delivery gained in a broad range of industries.

Venkataraman Mahadevan - General Manager, BPO Operations at Wipro,
responsible for delivery, planning, solutioning & transition. Venkat brings
in specialised skills in managing back office, transaction processing
operations in diversified sectors including financial services, telecom,
government and manufacturing.

Sonja McKeddie – Procurement Leader at Rio Tinto and IAOP Australian
Chapter Co- Chair.

Meeting held on July 25, 2013

The IAOP Australia Chapter chaired by Rio Tinto, Infosys, University of Western Sydney and PwC, held a meeting on July 25, 2013, from the 4:30 pm to 7:00 pm, at the Westpac Offices, Westpac Place, Level 22, 275 Kent Street, Sydney.

The keynote topic entitled "Future of Outsourcing – A view on Trends/Levers and Impact & What Organizations are doing to derive Value from their Engagements” was presented by George Spiteri, Head of Global Service Delivery, Westpac Group and followed by a panel discussion. Participating panelists were: Les Vance, General Manager from Westpac Group; Ian Persechino, Director from PwC; Martin Fayhe, Partner from KPMG; Dr. Oscar Hauptman, Professor from University of Western Sydney and other industry leaders.

The meeting wrapped up with a networking session.

Meeting held February 6, 2013

The  IAOP Australia Chapter held a meeting on February 6, 2013, at the Accenture offices in Sydney at Level 3, (Room 3.44) 48 Pirrama Road, Pyrmont.

This was a topical and highly interactive event as we focused on one of the key emerging trends around Shared Services and Outsourcing today – strategies for the sourcing of Services as organisations evolve to a more Integrated Business Services model. This included discussion on how organisations are assessing and executing programs integrating captive and outsource models through strong service management and governance.

Russell Ives, the Managing Director of BPO in Accenture Australia delivered a short presentation on this topic and we then moved into a panel session. The panel included a number of Senior Executives with a broad range of experiences and opinions on this topic and outsourcing in general:

From the ‘buying side’ …
Charles Gray – Division Director responsible for Offshoring and Outsourcing at Macquarie Sonja McKeddie – Procurement Capability Leader at Rio Tinto

From the service providers …
Grant Findlay – a Senior Executive in the Outsourcing Business at Accenture
Vijay Melukote – Infosys Aus and NAZ BPO Banking, Financial Services and Insurance Lead

And from advisor community …
Steve Kranes – Lead Partner Shared Services & Outsourcing Practice at PwC
Peter Barta - National Lead Outsourcing Advisory Services at
Deloitte Consulting
Bruce Everett – Director Asia Pacific Governance
Services at Information Services Group (formerly TPI)

The panel covered questions submitted ahead of time and also any questions from the audience on the night.


4:30 pm: Registration

5:00 pm: Welcome
Grant Findlay, Accenture Senior Executive and our host for this IAOP Australian Chapter meeting.

5:10 pm: Introduction of IAOP
Sonja McKeddie, Rio Tinto, Co-Chair of IAOP Australian Chapter

5:20 pm: Presentation on Sourcing Services at Enterprise Level
Russell Ives, Managing Director of BPO in Accenture Australia

5:50 pm: Interactive Panel Session with ample time for Q&A

6:50 pm: Vote of thanks and details of next Chapter meeting
Steve Kranes, PwC, Co-Chair of IAOP Australian Chapter

7:00 pm: Informal Networking and Refreshments

8:00 pm: Close

Meeting held June 28, 2012

The  IAOP Australia Chapter held a meeting on Thursday, June 28, 2012,  at the PwC Offices at Darling Park Tower 2, 201 Sussex St, Sydney NSW 2000.


4:30 pm: Registration

4:45 pm: Welcome

Steve Kranes, Partner, PwC; Co-Chair of IAOP Australian Chapter

4:50 pm: Introduction of IAOP
Dr. Philip Hadcroft, outgoing Chair of IAOP Australia Chapter

5:00 pm: "The Philippine Advantage in Global Outsourcing"
Emmanuel Ang, 
Special Trade Representative to the 
Philippines Consulate-General

5:45 pm: Introduction of the incoming Board of IAOP Australian Chapter

6:00 pm: "Captive outsourcing in the legal sector - the Baker & McKenzie experience"
Mark Andrews, Knowledge & IT Director, Baker & McKenzie

6:30 pm: "Selecting the Philippines as an offshore F&A processing destination - the PwC experience" 
Paul Hopkinson, Director, PwC

7:00 pm: Vote of thanks and details of next Chapter meeting
Steve Kranes, PwC

7:05 pm: Informal Networking and Refreshments

Meeting held March 14, 2012

The  IAOP Australia Chapter held a meeting on Wednesday, March 14, 2012, at the Rio Tinto offices located at 123 Albert Street, Brisbane.

Services Globalisation in Australia – Trends and Perspectives
Pradeep Khanna, Chief Executive and Managing Director, Global Mindset
Australia is a services intense economy with services accounting for almost 80% of the GDP. Structural changes in the Australian economy are resulting in rapid globalisation of services. This session gives some perspectives about trends impacting globalisation of Australian services.

Download the presentation

Business Improvement and Cost Reduction through Transformational Outsourcing
Jeff Westbrook, Executive General Manager, Group Procurement & HR Services,Suncorp
Ben Jaaniste, Executive Manager, Group Partnering Initiatives, Suncorp
Transformational outsourcing is becoming an increasingly important strategic lever for Australian financial services providers to improve business performance and reduce cost. But it is not without controversy. This presentation provides an overview as to how this lever can deliver business benefits in contentious and highly-regulated environments, and mitigate risk by improving the certainty of delivery of process-based outcomes.

Download the presentation

Meeting held November 30, 2011

The  IAOP Australia Chapter held a meeting on Wednesday, November 30, 2011, at Mantra Hotel, Swan Lake room 31 City Road, Southbank (Melbourne) Victoria 3006.

Robert Walker, partner and Tobey Patten, senior associate at Baker & McKenzie presented on "Privacy and the Cloud."

Jonathan Arundel, manager of Enterprise Solutions at VanceInfo Technologies presented on "Cross Cultural Issues in Outsourcing."

Meeting held September 7, 2011

The  IAOP Australia Chapter held a meeting on Wednesday, September 7, 2011, at Deloitte Touche Tohmatsu, 225 George Street, Sydney, NSW, 2000.

In today’s global market place, businesses are looking for vital tools to accelerate business growth, cut cost and enable and recognise efficiencies.  More and more governments and corporations are harnessing the power of shared services and outsourcing, a fact related in its phenomenal growth.

Outsourcing will be a key board discussion in the coming years.

Dr. Philip Hadcroft, Chairman, IAOP Australia Chapter and Khalil Allahwala, Vice Chair, Advisory Board, ANZ Region presented on: “Outsourcing in China 2011” and “Outsourcing – post GFC”

Informal Networking and Refreshments sponsored by Deloitte Touche Tohmatsu

Meeting held on February 23, 2009 as the kick off of IAOP’s Global Tour!

This knowledge sharing session of the IAOP Australia Chapter, chaired by Zia Qureshi of Business Catalyst International, was held on February 23, 2009 at Tattersalls Club, 181 Elizabeth Street, Sydney, Australia.  

This meeting kicked off the IAOP Global Tour, which featured Michael F. Corbett, Chairman of IAOP. Michael discussed “Outsourcing and The Global Economy: Learnings from the 2009 Outsourcing World Summit.” At the Summit, hundreds of Executives from around the world gathered to compare notes, discuss and debate how the changes on Wall Street, Main Street and Pennsylvania Avenue in Washington D.C. would shape the future of outsourcing as a management practice, profession and industry.

An informal networking session followed.

Meeting held – December 10, 2008

This meeting of the IAOP Australia Chapter, chaired by Business Catalyst International, was held on Wednesday, December 10, 2008 at the Tattersall’s Club, 181 Elizabeth Street, Sydney, Australia.

A panel of experts led by Zia Qureshi, Business Catalyst International, discussed “The Future of Outsourcing in the Current Business Climate.” Additionally, an update from the IAOP 2008 European Outsourcing Summit was provided.

Meeting held Wednesday, April 9, 2008 

This meeting was held on April 9 at the Tattersalls Club, 181 Elizabeth Street, Sydney.

Featured guest speaker Virginia Walker, GM Management Services, EIT Operations – Commonwealth Bank of Australia, provided the keynote presentation entitled “The IT Sourcing Journey.”  She has been in the centre of major outsourcing relationships from a vendor and client perspective.  She shared her experiences and insights about how to work through the leadership challenges and demands of sourcing.

Following the keynote presentation, Zia Quershi of Business Catalyst International, provided an overview of the 2008 Outsourcing World Summit by discussing the key topics covered there as well as a review of his presentation “Managing Outsourcing for Sustainable Value – Addressing the missing pieces of the Puzzle.” 

Meeting Held: Tuesday, May 8, 2007

The International Association of Outsourcing Professionals (IAOP), the global standard-setting organization and advocate for the outsourcing profession, and Business Catalyst International, held its second meeting on Tuesday May 8, 2007 at Tattersalls Club, 181 Elizabeth Street, Sydney.

Renewing Outsource Contracts 

Tony Henshaw has been in the center of major outsourcing deals and operations for over a decade in key executive roles in EDS, Telstra and now Unisys. Tony has experienced the pains and gains of making outsourcing work and is driven by a personal drive for innovation and focus on sustainability of outsourcing.  In his speech, Tony shared his insights on “Renewing Outsourcing Contacts – The Challenges Facing the C-level executives”

Latest Thinking on Sourcing Strategies

Chapter Chair, Zia Qureshi attended the 2007 Outsourcing World Summit in February this year, which attracted a record 600 delegates from around the world to discuss key topics such as:

· Next generation outsourcing
· Globalization of Talent
· Change management in multi-outsourcing environments

He also participated in the Chairman’s meetings and the global research committees, and at the May 8 Chapter meeting, presented a summary of trends, research and practices from The 2007 Outsourcing World Summit.


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