Atlanta Chapter


Date: January 2020  Time: 1:00 PM Eastern


The IAOP Atlanta Chapter held a webinar on September 19, 2019, on The Digital Transformation of Outsourcing 

Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box?

From this session, attendees learned how the new digital approaches are changing the way enterprises are consuming BPO services, and how providers are delivering them, learned how peers are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes and gained insight on the changing vendor landscape informed by our latest research on vendors and market offerings, including the 5 key challenges enterprise face when buying digital










  • Stephen Sheahan, Lead Co-Chair, Client Solutions Executive, IBM
  • Diana Sweetwood, Co-chair, Strategy & Operations, Deloitte
  • Mark Latham, Co-Chair, Senior Manager, Director, Sourcing Governance Office, Georgia Technology Authority
  • Darshan P. Kaur, COP, Co-Chair
  • Alan Wolfe, Co-Chair, Senior Vice President of Sales, Everest Group
  • Dina Bingham, Co-Chair, Project Executive, Account Leader, IBM
  • Thomas Helfrich, Co-Chair,  Chief Technology & Innovation Officer, CAI








The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.

Meeting Frequency:  Quarterly  Meeting Type:  Face-to-Face, Virtual



  • July 18. 2019 - The Journey To Contract Automation Playback The Webinar
  • June 13, 2019 - Spotlight on the Advisor: A Panel of Pros Discuss Their Special Role Playback the Webinar
  • November 8, 2018 - Top 5 RPA Myths Dispelled Playback the Webinar
  • October 17, 2018 - Robotic & Cognitive Automation: The Art of Possible 
  • August 15, 2018 - Cybersecurity Today: Meeting the Escalating Challenge  Playback the Video
  • May 16, 2018 - Blockchain for Business -  How this Transformative Technology Works and The Problems It Could Solve  Playback the Webinar
  • March 21, 2018 - Trends in Talent Acquisition   Playback the Webinar
  • Outsourcing in 2017 - Navigating the Political Cross-Currents -  A Global Conversation   Playback the Webinar  
  • February 8th, 2017 - What's Next in Contact Center Solutions
  • November 16, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation, Part 2  Playback the Webinar
  • October 27, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation   Playback the Webinar
  • June 28, 2016 - Domestic Outsourcing – Why It Works   Download the Presentation    Playback the Webinar
  • November 12, 2015 - Tools for Better Managing Your Vendor
  • September 10, 2015 - Robotics Process Automation
  • July 15, 2015 - Use of Third Party Service Integrators in the Management of Multi-Provider Networks
  • February 27, 2015 - Contracting Managed Services for Value
  • November 7, 2014 - Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers  Download the presentation.
  • August 7, 2014 - Transforming IT Service Delivery  Download the presentation.
  • September 19, 2012 - The Leading Practices for Transition Planning and Execution  Download the presentation.
  • November 21, 2011 - Recruiting, Staffing and Retention in a Call Center Environment"  Download the presentation
  • June 27, 2011 - Latin America…the New Frontier for Outsourcing  Download the presentation.
  • February 7, 2011 - Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?
  • August 30, 2010 - Rural Sourcing: An Emerging “Hot Spot” for Outsourcing – the United States


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