The Recruitment Process Outsourcing (RPO) industry has successfully and continuously evolved, even in the times of COVID-19, in terms of service portfolio, value proposition, and business models. However, while the industry has adapted to Work From Home (WFH) delivery, fulfilled services as part of its flex and scale value proposition to cater to dramatic fluctuations in hiring requirements, and continued to maintain service quality levels, it is evident that another major disruption is around the corner.

Notably, the COVID-19-induced crisis has paved the path for RPO 4.0 – the next evolution of the RPO industry which will be more dynamic, reliable, and significantly more agile in driving and shaping clients’ next-generation talent needs. The change will come by accelerating some of the current levers and leveraging new forces that have emerged in recent times. This report explores these key levers and describes how they will shape the industry.

In this research, we answer key questions that will shape the RPO industry’s future:

• What is RPO 4.0 and its value proposition?
• What are the key levers to realize value?
• What are the implications of the ongoing changes?
• What should industry stakeholders do to effectively capture value?