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Intelligent Process Automation
By: Capgemini

Predictions for the immediate and not too distant future all point in the same direction – putting your client at the heart of all operational activities will further erode organizational silos around the front, middle, and back office, leading to the emergence of new, borderless, client-centric organizations that can optimize the way value creation is executed.

It, therefore, won’t come as any surprise that embracing intelligent automation powered by the “golden triangle” of robotic process automation (RPA), artificial intelligence (AI), and smart analytics – combined and aligned with a deep understanding of processes and value creation – is paramount for any organization wishing to reach the goal of a single, aligned office.

Organizations need to overcome a range of business, governance, technology, talent, and change management-related challenges to drive intelligent automation at scale. This requires a fundamental change of approach to reimagine the organization, think strategically about change, and recognize the significant opportunity to be gained by operating differently.

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