The 5 Most Important Global Services Trends in 2020 | Everest Group

Global services saw dramatic shifts in 2019 across multiple areas, including a notable rise in the share of business process outsourcing deals vs. IT outsourcing transactions; an increase in the number of short-term contracts; an increase in Global In-house Centers / Global Business Services setups by small enterprises; and, growth in center setup activity in onshore geographies.

This webinar looks at these changes and others within the context of what lies ahead for global services, as well as likely trends for 2020 and the keys to success in the context of rising uncertainty.