The Outsourcing Revolution: Why It Makes Sense and How to Do It Right
For the first time ever, outsourcing's best-known expert and pioneer and IAOP's Chairman, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits.
With a global community of more than 120,000 members and affiliates worldwide, IAOP® is the leading global association aimed at bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence.
Founded in: 2005
Members and Affiliates: 120,000+
Number of chapters: 40+
Average Spending power of members: $60 million annually
Size of outsourcing industry: $6 trillion – globally
Michael F. Corbett, Chairman
Deborah Hamill, Chief Executive Officer
Jagdish Dalal, COP, Chief Advisor, Thought Leadership
Kim Maneeley, Senior Managing Director, Strategy & Program Integration
Director, Media & Communications
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