Knowledge Index

Member LoginJoin IAOP Today
Search Provider Profiles
Search COP Directory

End-to-end advisory solutions

End-to-end advisory solutions

Chicago Chapter Chair

Chicago Chapter Chair

Passion for Building Stronger Businesses

Passion for Building Stronger Businesses


Check back often as our Calendar of Events is updated all the time!

What's Happening


IAOP Calendar of Events

 Chapter Meetings & Webinars




 Informational Webinars


 Training Program


"Inside the Summit" Podcasts

Podcast 1: Getting Beyond SMAC: A Fresh Approach to Transforming Industry Outsourcing | Dan Glessner, Genpact


In IAOP Headlines

In Its 20th-Anniversary Year, Outsourcing World Summit Shows Disruption in Industry

IAOP Releases the 2017 Global Outsourcing 100 and World’s Best Outsourcing Advisors


2017 Training Calendar

Chicago: June 19-22

IAOP offers complimentary versions of our webinars on both trainings and certifications from IAOP, which may be accessed here.



Welcome New COPs,

Jonathan Burn, aCOP
Sourcing Partner, Zurich Insurance
Robert Davis, aCOP
Manager, RSO Partner Services, Humana
Kentreal Farrar, COP
Manager-Vendor Management, BCBS, NC
Yuta Hayamichi, aCOP
Assistant Manager, Nomura Research Institute, LTD
Masayuki Isoda, aCOP
Assistant Manager, Nomura Research Institute, LTD
Christian Jonsson, aCOP
SVP, Oriflame
Cara Koppenhoefer, aCOP
Strategic Consultant, Humana
Nanaz Lobe, aCOP
Associate Director, Merck
Ashish Malhotra, COP
Independent Advisor
Raquel Planas, aCOP
Presales Consultant, Scytl
Venkat Ramakrishnan, COP
Relationship Manager, Ditech Financial
Nekita Sisk, COP
Senior Manager, JCPenney
Marco Van Dongen, COP
Business Development Executive, ISS
Kurt Wolf, aCOP
Director, Merck



Welcome New IAOP Corporate Members!

Aerojet Rocketdyne
Arthur Lawrence
Evry USA
Invest Barbados
Liberty Power



May 2017

          May 11 - Philadelphia chapter meeting: "Regulatory Changes Impacting Sourcing and Automation – What could it mean for your business?" - There is currently, tremendous uncertainty among sourcing professionals as the outsourcing world as we know it is being challenged. Possible regulatory changes have the potential to significantly impact how organizations operate, and may completely change the future state of outsourcing. During this meeting, we will explore important questions, review the potential paths of sourcing regulation, detail the top potential risks, and outline strategies that could be employed to respond.
          May 18 - NorCal chapter meeting: "Scaling Your Small/Mid-Size (but Growing) Business Through Outsourcing" - Case Study with Maranda Dziekonski, HelloSign  |  The "Politics of Outsourcing"Panelists will focus on the challenges and opportunities associated with the changing political landscape both in the U.S. and abroad, including the economic impact, effect on employment practices, H1B visas and the impact on offshoring generally and India and the Philippines, specifically. Moderator: Marvin Newell, Managing Partner, Everest Group. Panelists: Jose Ma. S. Dinsay, Trade Commissioner and Director, Philippines Trade and Investment Center Anurag Varma, VP for Government Affairs, Infosys


June 2017

          June 1 - Chicago chapter meeting: "Outsourcing for Innovation" - Stay tuned for details.
          June 14 - Nordic chapter meeting: Stay tuned for details.
           June 19-22 – COP Master Class, ChicagoWhether your goal is to arm yourself with the skills and tools necessary to begin improving your outsourcing outcomes immediately or become an arofessional (aCOP) or Certified Outsourcing Professional (COP),  IAOP offers the de facto training to get you to your goal - the COP Master Class.
          June TBD - TransAtlantic webinar: TransAtlantic Webinar: In partnership with IAOP's European chapters, the Atlanta chapter presents... Outsourcing in 2017: Navigating the Global Political Crosscurrents - A Global Conversation.

Upcoming Conferences

          Feb. 18-21, 2018 – OWS18:
Renaissance Orlando, Orlando, Florida

PULSE Magazine & Blog

PULSE Magazine: Check out the OWS17 Coverage issue out now!

Not receiving PULSE
Email pulse@iaop.org.
PULSE BlogWe take you deep into outsourcing with the latest ideas, advice, knowledge & best practices, turning the conventional upside down. Guest Bloggers wanted!

Take Advantage of...

Membership:  Receive 10% off the standard membership rate of $345. Register here and use offer code OFFER10. Read any good books lately? Did you know that IAOP Members receive a 15% discount on the OPBOK at www.vanharen.net and also on the www.vanharen.us site. Take this 10-Question Quiz to see if you have what it takes to become a Certified Outsourcing Professional (COP).


Member News & Publications ~ Industry Events ~ In the Industry

Congreso Regional de 2017

Te esperamos el próximo 08 de junio, en Buenos Aires, y ser parte del espacio de actualización para todo el ecosistema de las Industrias de CRM, CX, BPO & BI. Compartir las últimas tendencias y mejores prácticas. Propiciar el networking entre los actores  claves del sector: Practicantes, Proveedores, Prensa, Academia y Gobierno.

International Service Outsourcing Cooperation Conference

July 5-6, 2017 | Xuzhou China

US, Canada, Singapore, Europe and India, will gather in Xuzhou and get in touch with the ideal platforms of the excellent service outsourcers at home and abroad. This event will serve as a bridge for better communication and provide special support for field inspection.

Pro Progressio
Outsourcing&More Magazine

Pro Progressio, IAOP's Media Partner for the upcoming European Outsourcing Summit, is the foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment.

Foundation is using Outsourcing Portal and Outsourcing&More Magazine (Polish-English outsourcing industry media) to achieve the goals but also as promotion tools offered to Outsourcing Club Members. Outsourcing Club is a membership project run by the Pro Progressio. The members of the Club are services suppliers, cities, development agencies, consulting organizations, real estate developers and other organizations forming the outsourcing industry environment.



Questions or Comments?

Please send all comments and questions to Kate Tulloch-Hammond, IAOP Director of Media & Communications at kate.hammond@iaop.org.

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promote professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our 120,000 members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. To learn more, visit www.IAOP.org

IAOP® | 13506 Summerport Village Parkway | Suite 119 | Windermere | FL | 34786

IAOP | Phone: +1.845.452.0600 | Fax: +1.845.452.6988
IAOP®, Certified Outsourcing Professionals®,
The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.
© 2017 IAOP® All Rights Reserved