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Applying Thought

Applying Thought



Hot Topic! Register for OWS17 by January 31st, Get a FREE Room Night!
(Details Below)


What's Happening


IAOP Calendar of Events

 Chapter Meetings & Webinars




 Informational Webinars


 Training Program


In IAOP Headlines

IAOP and ISG Announce The 2017 State of the Industry Survey

Industry Leader, Arno IJmker, Inducted into IAOP’s Leadership Hall of Fame



IAOP Podcast Series: OWS16

Sourcing Change Management

Solving the Sourcing Innovation Conundrum

How Government Regulation is Impacting Vendor Management

How Sourcing Professionals Can Lead from the Front & Proactively Create Value

I Want a Divorce: What do you do when your outsourcing marriage turns into a love/hate relationship?

Coming Soon! Our 2017 Training Calendar... stay tuned!

IAOP offers complimentary versions of our webinars on both trainings and certifications from IAOP, which may be accessed here.


Welcome New COPs,

Jillian Godfrey, COP
Assistant VP, Radian Guaranty
Somanath Chilukuri, COP
Relationship Manager AE, DST IT Services
Marco Van Dongen, aCOP
Business Development, ISS Services

January 2017

          January 26 - Chicago chapter meeting: Service Delivery Automation - Robotic Process Automation - a live case study and demonstration; Cognitive Automation - delivering on the promise of cognitive computing; Robotic and Cognitive Automation Panel.

February 2017

          February 2 - Charlotte chapter meeting: Information Governance and Outsourcing - Join us as Melissa Carlis of Canon Business Process Services presents information on making the transition to Information Governance and the role Outsourcing plays in the process.
February 8 (2 pm EST) - Atlanta 
chapter meeting: 
What's Next in Contact Center Solutions - Webinar is open to everyone and will have a panel of experienced practitioners from the advisor, buyer and provider communities discussing their plans, expectations and requirements for what innovative solutions are, or need to be, on our near-term horizon.
          Feb. 19-22, 2017 – OWS17: JW Marriott Hill Country, San Antonio, Texas. 

Register for OWS17 by January 31, Get a FREE Room Night!

The Outsourcing World Summit® (OWS), IAOP’s annual global gathering, is where outsourcing customers, providers, advisors and academics come together. Game-changing ideas are shared. The latest trends and opportunities are identified. And, hundreds of millions of dollars of business deals are initiated and made. Register today.

March 2017

          March 1 - Nordic chapter meeting: Leveraging Internal and External Capabilities to Create a Sustainable Competitive Advantage with Big Data and Analytics--The Vestas Story with Eugene Pottenger, Senior Specialist, Innovation, Strategy & Organizational Development.


PULSE Magazine: Check out the Trends & Forecasts issue out now!

Not receiving PULSE
Email pulse@iaop.org.
PULSE BlogWe take you deep into outsourcing with the latest ideas, advice, knowledge & best practices, turning the conventional upside down. Guest Bloggers wanted!

Take Advantage of...

Membership:  Receive 10% off the standard membership rate of $345. Register here and use offer code OFFER10. Read any good books lately? Did you know that IAOP Members receive a 15% discount on the OPBOK at www.vanharen.net and also on the www.vanharen.us site. Take this 10-Question Quiz to see if you have what it takes to become a Certified Outsourcing Professional (COP).


Member News & Publications ~ Industry Events ~ In the Industry

Outsourcing Stars Gala
January 31, 2017 | 11:00 AM  |  Poland
The Outsourcing Stars Gala is the industry summary of the year (outsourcing industry and modern business services including BPO/SSC/ITO/R&D, Call Contact Center, Sales Force Outsourcing, Document Archiving, etc.). It also awards the best and fastest growing outsourcing services suppliers and organizations supporting the growth of the outsourcing industry in Poland. New this year - there will be a BSS Forum, to discuss the outsourcing related topics from the area of BPO, Finance & Accounting, Call Contact Centre, Consulting, but also locations and industry trends. 

Baker & McKenzie's 2016 Cloud Computing Survey
The 2016 Cloud Computing Survey is being circulated to a large number of enterprises that represent a broad cross-section of the economy – asks participants to provide a variety of information regarding the nature, scope, and breadth of the "cloud computing" challenges and opportunities that they are either managing today, or expect to be managing in the near future. We will anonymize and aggregate all responses, with the goal of generating useful, real-world insights about the challenges and opportunities arising from cloud computing models.

We thank you for taking the time to respond to our Cloud Computing Survey. The results will be available on b:INFORM

Pro Progressio
Outsourcing&More magazine

Pro Progressio, IAOP's Media Partner for the upcoming European Outsourcing Summit, is the foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment.

Foundation is using Outsourcing Portal and Outsourcing&More Magazine (Polish-English outsourcing industry media) to achieve the goals but also as promotion tools offered to Outsourcing Club Members. Outsourcing Club is a membership project run by the Pro Progressio. The members of the Club are services suppliers, cities, development agencies, consulting organizations, real estate developers and other organizations forming the outsourcing industry environment.



Questions or Comments?

Please send all comments and questions to Kate Tulloch-Hammond, IAOP Director of Media & Communications at kate.hammond@iaop.org.

IAOP is the association that brings together customers,
providers and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes. Our 120,000 members and affiliates worldwide are sharing ideas at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified, connecting through IAOP social media all with one goal: to improve outsourcing outcomes.  To learn more, visit www.IAOP.org

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