By: International Association of Outsourcing Professionals (IAOP)
Global capitalism, billions of new consumers and a technology-driven flat world demand a business model transformation on a scale never before seen. It’s also creating a world where the winners are going to be those companies that don’t simply respond to change, but learn how to turn a capacity for change into sustainable competitive advantage. In that world, the real questions become: How can companies use outsourcing, offshoring and globalization to design businesses and processes with built-in capacities for change? How can they blend proven models like shared services and web-enabled processes with emerging models like social networks, consumer-driven innovation and crowdsourcing? How can they redefine the very role of HR, IT, real estate, finance and other corporate services to become agents of creative destruction? For the full article, as presented at The 2009 Outsourcing World Summit, please click the download button.