IAOP :: What's New In Outsourcing?

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The 2011 Outsourcing Tools & Technology Symposium – East Presentations

Carvajal Tecnología y Servicios, a step forward with eSCM model

How eSCM fits in our Quality Strategy IBM Argentina, Global Delivery Center

IAOP's New Frontier: The Drug Development Industry

The Boundaries of Outsourcing/Why Insource Activities That Have Previously Been Outsourced?

Managing Multivendor Relationships from Tactical to Strategic Approach

Rationalizing and Managing Legal Spend: A Panel Discussion

The Ever-Changing Global Service Provider Industry: Key Findings for 2010

The history: The Duke Offshoring Research Network (ORN) has been tracking the development of the global service-provider industry annually since 2007. This multi-year Service Provider Survey encompasses academic research informed by, and informing, managerial practices. PwC served as lead collaborator for the survey.

How Do Firms Determine The “Right Sourcing” Of Apps and Processes?

Challenges (and Mitigation Strategies) in the Selection and Management of LPO Relationships

Trends in Outsourcing: Renegotiations

One of These Things is Not Like the Others: Special Issues in Collaborative Sourcing

CSR - Outsourcing E-Waste

Global RPO Report 2010

"ToolsMAP" - An Initiative of the IAOP Tools & Technology Innovation Chapter

Sourcing Governance At Your Fingertips: Overview of Avasant’s Global Contracts System

BeyondCore: The game changing solution suite for Business Process Operations

The Need for Transparency and Visibility

Global Sourcing Governance: An Approach to Risk Management & Benefit Realization

Why Leave Outsourcing Success to Chance?

Using Tools as an Enabler to Drive Process Optimization

Prodyx: Productivity Management Corp.

Relationship Management Scorecard

The State of Tools & Technology in The Outsourcing Industry

Optimizing Outsourcing Value at Kodak: Use of the Health Value Survey

Transformation of IT with Cloud Based Multi-Vendor Governance & Global ITIL Services Delivery

Sourcing Governance Through Automation

The 2010 Outsourcing Tools & Technology Symposium

Why Global Sourcing? Why Now?

Vested Outsourcing

Customer Experiences in Establishing and Managing Global Sourcing Programs

Outsourcing's Threshold Moment

Michael Corbett opened The 2011 Outsourcing World Summit with this far-reaching discussion of the current state and future direction of our field.

Negotiating Cloud Computing Agreements

Cloud computing agreements can be negotiated! Although often these deals must be done on a “take it or leave it” basis, many cloud offerings may be customized to yield expected benefits and address concerns such as privacy compliance and data security.

Embedded in the Business: The Growing Role of Analytics in BPO

Find out how to use data and sophisticated quantitative models as strategic tools in their efforts to achieve high performance.

IAOP Value Health Check Survey: Best Practices, Key Lessons Learned and the Kodak Case Study

The advanced concepts and emerging management practices, tools and technologies resulting from sourcing relationship management (SRM) are discussed. Find out how through the use of these advanced concepts, tools and technologies, organizations can improve the overall health and value derived through their outsourcing and/or shared service center relationships.

Sourcing Competence Center 2.0: Saving Costs Using eSCM-CL

Achmea, one of the largest Dutch insurance companies, decided to bring its sourcing capabilities to the next level, using eSCM-CL as a framework. By setting up a sourcing competence center (SCC), Achmea incorporated sourcing as a continuous strategic business instrument. Here is the story.