By: International Association of Outsourcing Professionals (IAOP)
This survey data, especially when combined with earlier research by IAOP on the skills, job and organizational profiles of outsourcing professionals and the companies they work for, provides the first clear and compelling picture of a new and very important profession.
Ninety-five percent of the organizations participating in this survey employ outsourcing professionals – with many large organizations operating outsourcing departments with more than 100 professionals. Their jobs span from entry-level positions, focused mainly on gathering and analyzing critical information about a business and its operations, to senior-level positions with responsibility for setting strategic direction and overseeing some of the most important aspects of their company’s operations. As individuals advance in this profession they build a portfolio of experiences and capabilities that mirror those of the best general managers in business today and are compensated at that level.
And, although outsourcing professionals increasingly move between customer, provider and advisor organizations during their careers, there are important differences in the roles and responsibilities, compensation levels and compensation structures among these organizations.