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State of Global Provider Industry: Findings from the 2010 ORN Global Service Provider Survey

This session will present findings from the 2010 survey with a special emphasis on the competition between India and China, as well as opportunities in regions such as North Africa, Latin America, and Egypt, as well as integrate early findings from the 2010 PwC Duke corporate (buy side) survey.

Certified Outsourcing Professional® (COP)

The Ever-Changing Global Service Provider Industry: Key Findings for 2010

The history: The Duke Offshoring Research Network (ORN) has been tracking the development of the global service-provider industry annually since 2007. This multi-year Service Provider Survey encompasses academic research informed by, and informing, managerial practices. PwC served as lead collaborator for the survey.

The Business Value of Informational Webinars: Insights - Best Practices – Metrics

In the B2B world, webinars are becoming an important tool in the go-to-market arsenal for organizations of all sizes, from bootstrapped to name brands. Not only is there true business value to webinars, but experience validates that a properly conceived and executed webinar campaign breathes life and creates excitement around a compelling value proposition, will help you raise brand awareness, boost your thought leadership and most importantly drive fresh new sales leads for optimizing revenue generation.

Megatrends and their Impact on Outsourcing

We are in the midst of a transition from a society based on physical capital and marginal innovation to a knowledge-based society where agility, radical innovation, and flexibility have become the basis for our future society. As agile organizations, companies will have to choose their focus and the degree to which outsourcing and offshoring will serve their organizational needs. Using results from a global study and analysis of the future of facility management and services conducted for ISS, we learned how megatrends will shape outsourcing and offshoring over the coming decade.

2011 Global Outsourcing 100

IAOP is pleased to announce that the following companies have been selected as 2011’s best outsourcing service providers – The Global Outsourcing 100®. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

Outsourcing's Threshold Moment

Michael Corbett opened The 2011 Outsourcing World Summit with this far-reaching discussion of the current state and future direction of our field.

Negotiating Cloud Computing Agreements

Cloud computing agreements can be negotiated! Although often these deals must be done on a “take it or leave it” basis, many cloud offerings may be customized to yield expected benefits and address concerns such as privacy compliance and data security.

Embedded in the Business: The Growing Role of Analytics in BPO

Find out how to use data and sophisticated quantitative models as strategic tools in their efforts to achieve high performance.

Sourcing Competence Center 2.0: Saving Costs Using eSCM-CL

Achmea, one of the largest Dutch insurance companies, decided to bring its sourcing capabilities to the next level, using eSCM-CL as a framework. By setting up a sourcing competence center (SCC), Achmea incorporated sourcing as a continuous strategic business instrument. Here is the story.

Show Me the Money

The headlines read these are the worst of times. But if you’re looking for a job in outsourcing, these may very well be the best of times. The 2011 member survey of the International Association of Outsourcing Professionals (IAOP) conducted in January shows outsourcing jobs and wages increased last year.

Best Practices in Outsourcing: The Bancolombia Experience

IAOP recognizes Bancolombia Group for its centralized outsourcing initiative process as a leading global practice.

Fast Track your Outsourcing Career – 12 Ways to Move Ahead in Outsourcing

Don’t think outsourcing is a sexy career? Think again, says D. Zachary Misko. Outsourcing can be adventurous, high-level and rewarding.

Will 2011 Be the Year People Start Talking Differently About Outsourcing?

What you call outsourcing, how and where you buy it, and what you think about it could all change in the coming year, according to our forecasts. IAOP predicts increased outsourcing acceptance politically; sourcing from all shores as well as domestically; a retail model to outsourcing emerging; and companies outsourcing multiple functions with fewer vendors.

Outsourcing in the Age of Turbulence

“We live in an interesting time”; to paraphrase a famous Chinese curse. Curse or not, we are living in an interesting time where the horizon is cloudy, decision window times are short and what has worked in the past doesn’t provide assurance for ongoing success. These are the times when companies need to examine their strategy, tactics and management model and think of options which can help them, not just weather the storm, but steer their companies on a safe course.

The Pursuit of Being the World’s Best

Hundreds of companies from around the globe with teams of employees submitting thousands of pages of data to nine judges who spend countless hours over six months to rank the world’s best 100 outsourcing service providers and 20 advisor firms, and create more than 80 diverse sublists. That’s some of what goes on behind the scenes to get to the moment of truth every spring when the final results of the Global Outsourcing 100 are released by the International Association of Outsourcing Professionals.

IAOP Value Health Check Survey: Best Practices, Key Lessons Learned and the Kodak Case Study

The advanced concepts and emerging management practices, tools and technologies resulting from sourcing relationship management (SRM) are discussed. Find out how through the use of these advanced concepts, tools and technologies, organizations can improve the overall health and value derived through their outsourcing and/or shared service center relationships.

The 2011 Global Outsourcing 100: Transforming the Corporation

Find out which firms were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths are featured in a special advertising section produced by IAOP in the Fortune 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

Innovations in Outsourcing: The Microsoft Experience

This case study highlights how the use of two software tools, Controller Workspace and Governance Workspace, within a well-planned and carefully implemented outsourcing process and governance structure contributed to the success of the OneFinance initiative.

Outsourcing Professional Body of Knowledge (OPBOK)

A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.

Career Mapping for Outsourcing Professionals - Phase I

What does an outsourcing professional's career path look like? What are the skills, knowledge, and capabilities required for success? A special study group at IAOP is working to answer these and many other questions about our profession. Read their Phase I report now.

Career Mapping Phase II White Paper

This report describes the skills, knowledge and experiences, and capabilities required for success in a career in outsourcing. It is the second deliverable of an ongoing program mapping the outsourcing professional career.