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Sutherland Global Services

Sutherland Global Services

People Matter, Results Count.

People Matter, Results Count.

ISG (formerly TPI)

ISG (formerly TPI)

Canada Chapter Chair

Canada Chapter Chair

With new articles loaded regularly, Firmbuilder takes the hassle out of finding documentation that will help you and your organization design, implement and manage simple or complex outsourcing engagements. Check out the latest additions below!

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Use the white Search IAOP box on the top right of your screen to search IAOP's website using Google search. Use the Knowledge Index option to optimize your search by industry, function, topic, etc. on thousands of articles in IAOP's archives.

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Featured Video: Global Human Capital Chapter Webinar

HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required OWS17 Presentations Presentations from OWS17.  More »

 Professional Membership Required State of the Industry: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Associate Membership Required Global Impact Sourcing Coalition Outreach Webinar Impact sourcing is an inclusive employment practice through which companies in global supply chains intentionally hire and provide career development opportunities to people who otherwise have limited prospects for formal employment, to deliver business outcomes.  More »

Professional Membership Required Demystifying Cloud Computing As complex a phenomenon as the industry makes it to be, cloud computing can be approached through a simple ‘ACE’ framework. This framework attempts to navigate buyers through a three-phased approach that helps in laying the groundwork for optimal cloud-computing strategies for their organizations.  More »

Professional Membership Required The Human Side of Outsourcing The impact of culture on the financial results of outsourcing deals.  More »

Professional Membership Required Working With Y & K Generation How Y generation is changing the way we collaborate, communicate and develop new business models. Are we quick enough to adopt and understand or will the new reality just surprise us? In this session we will try to share experiences, learnings and findings in what are the challenges and best practices in order to successfully upgrade our systems to adopt Y generation as colleagues, consumers and future leaders.  More »

 Associate Membership Required Analytics: A Case Study This presentation, seen at the Global Human Capital Chapter's August 2017 meeting, addressed topics such as: Challenges that require HR to leverage analytics Why talent and HR analytics? Tools, techniques and data to generate workforce insights Formula for successful HR transformation  More »

Professional Membership Required SMAC, Outsourcing & Automation This is the second of a three-part series on the latest research results on cloud computing and advanced technologies by Leslie Willcocks, COP, IAOP Hall of Famer and Director of the Outsourcing Unit, London School of Economics and Political Science, together with Associates Drs. Daniel Schlagwein and Alan Thorogood of the UNSW Australia Business School. The first part explored What’s the Real Story in the January/February issue.  More »

Associate Membership Required The New Industry Norm: Socially Responsible Sourcing Increasingly, buyers of outsourced services expect suppliers to manage their operations in a socially responsible way and suppliers are changing their business practices to meet these expectations.  More »

Associate Membership Required Cloud & Outsourcing: Challenging Times Need Effective Policies In this article we turn to the more pressing challenges cloud computing presents to organizations. Our 2011 and 2013 surveys revealed that business executives saw cloud computing as transformational and looked to their own IT executives to guide them. This is the third and final part of a series. Parts 1 and 2 appeared in PULSE magazine as Cloud and Outsourcing: What’s The Real Story? and SMAC Outsourcing and Innovation in early 2015.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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