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We provide CWO, RPO, & many other BPO solutions

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People Matter, Results Count.

People Matter, Results Count.

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Chair of the New England Chapter

#1 Ranked Customer Experience Management Provider

#1 Ranked Customer Experience Management Provider

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Featured Video: Global Human Capital Chapter Webinar

HR Embraces RPA Solutions

Julie Fernandez, Partner, ISG and Thomas Helfrich, Senior Director, ISG discuss views into the current state of the market and how HR organizations are introducing RPA to optimize recruiting, payroll, employee data changes, and more. 

 Knowledge Center Lead Articles Public Article Public Article     Associate Membership Required Associate Membership Required     Professional Membership Required Professional Membership Required
 Public Article PULSE Magazine IAOP's e-zine takes you deep into outsourcing with the latest ideas, advice, knowledge, and best practices, and turns the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.  More »

Professional Membership Required State of the Industry: IAOP’s Annual Member Survey Jag and Todd are back with first hand results of this year’s survey including findings from the European survey, produced with the support of ISG. See what the data from the largest industry survey says about trends, understand what this means for you now and learn how to not only be prepared for, but get ahead of the next big thing.  More »

 Professional Membership Required Analytics: A Case Study This presentation, seen at the Global Human Capital Chapter's August 2017 meeting, addressed topics such as: Challenges that require HR to leverage analytics Why talent and HR analytics? Tools, techniques and data to generate workforce insights Formula for successful HR transformation  More »

Professional Membership Required SMAC, Outsourcing & Automation This is the second of a three-part series on the latest research results on cloud computing and advanced technologies by Leslie Willcocks, COP, IAOP Hall of Famer and Director of the Outsourcing Unit, London School of Economics and Political Science, together with Associates Drs. Daniel Schlagwein and Alan Thorogood of the UNSW Australia Business School. The first part explored What’s the Real Story in the January/February issue.  More »

Associate Membership Required The New Industry Norm: Socially Responsible Sourcing Increasingly, buyers of outsourced services expect suppliers to manage their operations in a socially responsible way and suppliers are changing their business practices to meet these expectations.  More »

 Professional Membership Required RPA17 Presentations Available presentations from IAOP's RPA17 conference.  More »

 Professional Membership Required Remote Patient Engagement in Digital World If Patient Engagement were a drug, it would be blockbuster of the year and malpractice would be not to use it. In true sense, patient engagement is only possible if the patient is willing to manage his / her own health in remote care setting, care team has right information to engage with an individual patient and active collaboration happens among patient, care giver and community. Many of the providers mistakenly think that having a cool Patient Engagement Portal can drive patient engagement. In order to do that, EVRY suggest a Four Point Guide to select Digital Patient Engagement Platform as explained in the whitepaper.  More »

 Associate Membership Required Managing Risk and Governance in Launching and Sustaining Your RPA Program To effectively establish and sustain a robotic process automation initiative requires a “Center of Excellence” built on operational best practices and proven standards and techniques. It is imperative to develop and implement a governance and risk management program to ensure effective business alignment, risk and issue management and organizational change management. In this session, we will examine: how to launch a successful RPA Center of Excellence (COE) , the role of governance in an effective COE, essential elements for scaling up and driving an RPA initiative and lessons learned from actual case studies.  More »

 Associate Membership Required Eight Simple Rules of RPA Deployment More and more organizations are recognizing the benefits of Robotic Process Automation (RPA) and its ability to generate operational efficiency. Yet, many RPA projects fail to go beyond initial trials due to poor selection of processes, RPA software mismatch to requirements, and inadequate stakeholder and IT support. Everest Group has identified eight simple rules of best practice for RPA deployment, through its fact-based research. In this session, we will discuss the rules and case studies to help organizations accelerate their RPA deployments.  More »

 Professional Membership Required Insurance - New-Age Technology Adoption This white paper talks about how the adoption of new-age technology can be a real game changer for the insurance companies. Digital Transformation can be effectively implemented by following a strategic and sequential approach that starts with conceptualization of possible solutions and logically progresses until the point a complete transformation road map is attained.  More »

 Associate Membership Required Reimagining the Supply Chain in the Era of Intelligent Automation Every business on the planet strives to increase revenue, enhance profitability and delight customers. In the past, organizations mainly focused on achieving customer satisfaction with timely product or service fulfillment. Today, however, most organizations recognize it’s no longer enough to compete merely on products and services – instead, it’s about managing customer experience throughout the buying journey.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (Version 10): The Standards This publication is an extract of the OPBOK showing The Standards.  More »

Professional Membership Required Outsourcing Professional Body of Knowledge (OPBOK) A cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.  More »

Public Article Certified Outsourcing Professional® (COP) The COP designation distinguishes individuals as leaders in the field of outsourcing. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes. This professional designation, which focuses on the management process of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It promotes an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success.  More »

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