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IAOP’s Research Initiatives' goal is to set and manage the association’s ongoing program to enhance our members’ practical understanding of the management science of outsourcing. There are three distinct approaches IAOP utilizes in conducting and promoting research:
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2012-2013 Research Agenda
- Duke ORN 2011 Corporate Client Survey and Provider Survey
- 2011 State of the Legal Outsourcing Sector Update (2012 Summit Presentation)
- Project Impact-Innovation Survey
- State of the Industry Member Survey - Customers and Providers/Advisors can participate through January 15, 2012.
- CSR in Outsourcing Survey update (in conjunction with IAOP's CSR Subcommittee)
- Use of Governance Tools in Managing Outsourcing Engagements (in conjunction with IAOP's Tools & Technology Chapter)
- Assessing Outsourcing Relationship Value - University of Missouri, St. Louis (for 2013 Summit Presentation)
To access completed research from IAOP, please go to Firmbuilder.com section of IAOP's website.
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IAOP Executive Sponsor
Jagdish Dalal, COP
Managing Director, Thought Leadership, IAOP
+1.845.452.0600 ext.103
jag.dalal@iaop.org
Committee Charter
- To conduct and encourage research in the field of outsourcing – processes, trends and practices
- Establish benchmark in various outsourcing discipline and observe and report on progress
- To build the credibility of outsourcing as a profession and industry
Research Guidance Council
Deborah Card, ISG (formerly TPI)
Chair
Michelle Charpentier, Symantec; Laurie Henneborn, Accenture; Stan Lepeak, KPMG; Jennifer Lund, Infotech; Simon Masterton, Zurich Financial; Zachary Misko, KellyOCG; Mahesh Patel, Pratt & Whitney; Paul Reynolds, ISG (formerly TPI); Shirley Sofer, Intel; Ben Trowbridge, Alsbridge
Academic Advisory
Subcommittee Members
Ron Babin, COP, Ryerson University; Vinny Caraballo, COP, Global Targeting; Greg Dawson, COP, Arizona State University; Beena George, University of St. Thomas; Debi Hamill, IAOP; Mary Lacity, University of Missouri; Kate Vitasek, University of Tennessee; Giovanni Vaia, COP, University of Venice; Leslie Willcox, London School of Economics
Recently Completed Research
Closing the Value Gap Between Customers and Providers
Devloping Reliable Measures of Alliance Success - University of Phoenix
Outsourcing Benefits and Risks - Duke ORN
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