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Charter
Led by Bill Hefley – an individual with a strong reputation for achieving business results through innovation, collaboration and a focus on people development – IAOP’s Training & Certification Committee takes the lead in identifying the educational needs of members and overseeing the development and delivery of its training programs.
The Training & Certification Committee works with the Outsourcing Standards Board to ensure that IAOP members are properly prepared for initial and ongoing organizational and professional certification.
Committee & Sub-Committee Members
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Vinny Caraballo, COP, Global Targeting Inc.
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Jay Desai, COP
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Rajesh Dhuddu, PMP, COP, AuxiCogent BPO
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Rajeev Dua, COP , Sun Microsystem
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| Khaled El-Naggar, IBM |
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Metin Fidan, COP, Ernst & Young
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Joseph Greco, Cal State Fullerton
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Jean Paul Gruau, COP, Orange Business Services
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Jean Hansen, COP, Firstsource
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Bill Hefley, PhD, COP, ITSqc LLC, Committee Chair
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Joe Hogan, COP, Alsbridge
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Sami Kannan, COP, CSC
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Vishal Khanna, COP, Cognizant Technology Solutions
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Nancy Maze, COP, Firstsource
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| Zachary Misko, KellyOCG |
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Jeff Perdue, COP, ITSqc LLC
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Godfrey Pinto, COP
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Eus Pontenagel, COP, Quint Wellington Redwood
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Paul Quaglia, COP, Hospira
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Cheryl Seely, COP, Thomson Reuters
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Gad Selig, PMP, COP, GPS Group
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James Shea, COP Cyber Defense Institute
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Jane Siegel, COP, ITSqc LLS
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Paul Speek, COP, Orange Business Services
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Sidney Yuen, COP, HBC
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Professionals serving on any of IAOP’s committees or subcommittees earn ten Continuing Education Hours (CEHs) per year towards Certified Outsourcing Professional® (COP) recertification.
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Bill Hefley, PhD, COP
Partner
ITSqc LLC
Pittsburgh, PA
bhefley@itsqc.org
IAOP Executive Sponsors
Jagdish Dalal, COP
Managing Director Thought Leadership, IAOP
Current Initiatives
The Outsourcing Professional Certification Framework (OPCF)
Senior Executive and Outsourcing Practitioner Training
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