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The 2008 European Outsourcing Summit, part of IAOP’s world-renowned Outsourcing World Summit® Conference Series, met the educational and business development needs of outsourcing professionals in Europe. It was the top venue available for connecting the best in global insights to the very real differences in how companies across Europe approach outsourcing, shared services, and globalization.

The theme: Outsourcing 2008: Universal Truths – Regional Realities emphasized outsourcing’s emergence as a global profession; how exceptional results demand exceptional execution; the critical connection between cultural ties and global sourcing decisions; and how the most successful firms simultaneously think globally but act locally.

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THE PROGRAM                                              

KEYNOTE SESSIONS

Included World-Class Speakers and Top Practitioners...

Welcome and Opening Remarks

Michael F. Corbett, Chairman, IAOP

with a Special Welcome by the Vice Dean, IESE Business School, University of Navarra

The Global and European Landscape for Outsourcing and Shared Services – a customer executive roundtable discussion.

Moderated by:  Robert van der Eijk, Partner, PricewaterhouseCoopers (Belgium)

Offshoring Service Activities in the US and European Union

Arie Lewin Professor, Director CIBER, and Editor in Chief JIBS, Duke University, Fuqua School of Business and Joan Enric Ricart, Professor of Strategic Management and Economics, IESE Business School, University of Navarro

Globalization from a European Perspective

Florentino Benito, Accenture's Outsourcing Lead for Spain, Portugal, Africa and Israel

Conflicting, Confusing, and Costly - Global Sourcing Means Global Regulations: A Panel Discussion

Moderated by: Pierre-Andre Dubois, Partner,  Kirkland & Ellis International 

Panel Members:  Andrew Groth, Senior Vice President, Business Development – Europe, Genpact; Javier Naval, Director of GM European Financial Shared Services, General Motors; Leandro Balbinot, Director, Global Technology Operations, InBev nv; Juan Luis Rodríguez, Chief of IT Services and Quality Management, Repsol YPF

Real Estate and Facility Services - The Enduring Building Blocks of a Flat World: A Panel Discussion

Moderated by: Jagdish R. Dalal, COP, Managing Director Thought Leadership, IAOP

Panel Members:  CB Richard Ellis, Colliers International and SNC Lavalin-Profac-Nexacor

Outsourcing Professionals - Europe's Next Frontier In Outsourcing: A Panel Discussion   

Moderated by: Michael F. Corbett, Chairman, IAOP

Panel Members:  Bill Metz, COP, Proctor & Gamble; Dr. Richard Sykes; Zia Qureshi, COP, Chief Executive and Chairman, Business Catalyst International and Chair, IAOP Australia Chapter (Australia); Arno IJkmer, Partner, Quint Wellington Redwood; Giovanni Vaia, Ph.D., COP, Researcher, University of Salerno

EDUCATIONAL TRACK SESSIONS                                           

TRACK ONE:  European Outsourcing: A 360° Viewpoint

Outsourcing Strategies for IT & Telecoms – Lessons From the Field

Rob Hodgkinson, Head of Practices, Communities and Training Large Projects, Orange Business Services (UK)

The Commercial Paradigm

David Barrett, Founder & Chief Executive, PROCURiTAS Limited (UK)

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity

Ahmed Aboul Ezz, CC Resourcing, Xceed (Egypt)

The Insiders’ View of the European HR Outsourcing Industry

Tim Palmer, Partner, PA Consulting (UK)
Yvette Cameron, Senior Director HCM BPO Strategy, SAP AG

IBM’s Perspective in the European Market

Graeme Butterworth, VP, MBPS, for UKISA, IBM UK Ltd.

China:The Emerging Dragon - a China Service Provider Roundtable

Managing Outsourcing for Sustainable Value-Addressing the Missing Pieces of the Puzzle

Zia Qureshi, COP, Chief Executive and Chairman, Business Catalyst International and Chair, IAOP’s Australia Chapter

Value for Money Delivery in Outsourcing

Ole Horsfeldt, Attorney at law, Gorrissen Federspiel Kierkegaard (Denmark)

TRACK TWO: European Outsourcing: Strategy and Implementation

Building a Successful Relationship Between Customer and Provider:  What it Takes

Ger Coolen, CTO of Vodafone NL

Jeroen Dorrestein, Ericsson, Director Customer Line, Vodafone the Netherlands

How Can Outsourcing Work for Your Company?

Leandro Balbinot, Director, Global Technology Operations, InBev nv (Belgium)

A decision support tool driving effective Sourcing Strategy decisions

Stefan Westdijk, Sourcing Strategies Leader Netherlands, Capgemini Consulting

Strategic Considerations for Outsourcing

Mark Scott, HSBC (UK)

Rene Herlaar, Vodafone (Netherlands)

Paul Fox, Vendor Manager, ING (Netherlands)

Moderator: Danny Ertel, COP, Vantage Partners (US)

Governance in European Deals: Managing Complexity

Danny Ertel, COP, Partner, Vantage Partners (US)

Shared Services vs Outsourcing: It's an "And" not an "Or"

William P. Metz, COP, Global Business Services, External Business Development Manager, Procter & Gamble (US)

 
About IAOP in Europe

Through its European Advisory Board; active and growing chapter network in Europe; and growing base of founding, corporate, professional and student members, IAOP provides the full benefits and strength of a global association with customized programs and services to meet the local needs of European outsourcing professionals.   

Among its comprehensive offerings for outsourcing customers, providers, advisors and students in the region are The European Outsourcing Summit and other educational events; Certified Outsourcing Professional (COP) training programs; and Global Outsourcing 100, which ranks European outsourcing service providers among the world’s best.

Participating companies included:

· Accenture

· ACS, Inc

· Aditro Group

· American Express

· AMSIT S.A.

· Apple, Inc

· Applied Materials

· Asociacion Colombiana De Call Centers

· AT Software

· Basis Bay Bhd/OM

· B-Four BV

· BIPORIS

· Bleum Inc

· Business Catalyst International

· Capgemini Consulting

· CB Richard Ellis Ltd

· China Talent Group

· CINDE

· Colliers Corporate Solutions

· Defra

· Dot Com Infoway

· Dr. Richard Sykes

· Duke University, Fuqua School of Business

· Egyptian IT Industry Development Agency

· Ericsson

· Exigen Services

· Fortis Bank /Insurance

· Franklin

· General Motors

· GeniSource

· Genpact

· Gorrissen Federspiel Kierkegaard

· HP Services, Europe

· HSBC

· HTMT Global Solutions

· IBA Group

· IBM UK Ltd.

· ICT Agency of Sri Lanka

· IMS Health

· ING

· Insigma Global Service

· International Monetary Fund

· Johnson Controls

· Kirkland & Ellis International

· Market Street Associates

· MDeC

· NEST

· Neusoft Corporation

· NIIT Technologies N.V.

· Nimsoft AS

· Office for Harmonization in the Internal Market (Trade Marks & Design)

· Orange Business Services

· PA Consulting

· Palladium

· Philips International BV

· Platin Outsourcing

· PricewaterhouseCoopers

· Prithvi Information Solutions

· Procter & Gamble

· PROCURiTAS Limited (UK)

· Quint Wellington Redwood

· Repsol YPF

· RWD Technologies

· Serviceframe

· Siemens Enterprise Communications NV

· Siemens IT Solutions & Services

· Sierra Atlantic Inc.

· SNC Lavalin-Profac-Nexacor

· Softtek GDC Europe

· Strategic Systems Solutions

· Synotion

· Synotion Espana

· Tellamo

· TMF Group

· TMF Nederland BV

· Trellis

· ULB - Solvay Business School

· University of Salerno

· ValueNotes Database Pvt. Ltd

· Vantage Partners

· Vodafone

· WNS

· Xceed

· Xerox Corporation

· Xi'an Service Outsourcing Development Association

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