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Lead Organizations
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Sears Holdings
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Leadership Team
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Arijit Sengupta, Chair
CEO
BeyondCore, Inc
Elliott Ichimura, Co-chair
Industry Market Development Manager
Microsoft
Charles Sutherland, Co-chair
Divsion Vice President
Accenture
JP Balakrishnan, Co-chair
Head of Client Services – Emerging Technologies
Infosys
Shantanu Ghosh, Co-chair
Senior VP & Global Business
Genpact
Phil Shelley, Co-chair
Vice President, Information Technology – IT Operations
Sears Holdings
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Executive Advisory Committee
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Biplab Adhya, Genpact
Ken Adler, Loeb & Loeb LLP
Mark Bluhm, Thomson Reuters
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Delegate Members
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Edward A. Pisacreta, Holland & Knight LLP
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Primary Purpose
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Understand the potential impact of Cloud Computing on the outsourcing ecosystem
Explore how consumers, providers and advisors of outsourcing can best leverage Cloud Computing to further enhance existing benefits or develop new sources of business benefits from outsourcing
Collect & document the unique requirements of the IAOP membership and educate the providers of Cloud Computing related technologies and services on these requirements
Work with the IAOP membership and other leaders in the outsourcing industry to develop & influence best practices for cloud computing
Disseminate knowledge and best practices related to Cloud Computing to the IAOP membership and affiliate organizations
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Meeting Frequency
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Quarterly
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Meeting Type
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Both business setting – office or meeting room – and via webinar
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Non-Solicitation Policy
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All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
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IAOP Chapter: Cloud Computing
Next meeting to be held September 22, 2010
The next meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, will be held in conjunction with the IAOP Cloud Computing Chapter, chaired by BeyondCore, Accenture, Infosys, Microsoft and Genpact, on Wednesday, September 22, 2010, from 3:00 to 6:30 pm at the Creve Coeur Corporate Center – Conference Room B, 622 Emerson Rd, St. Louis, MO 63141.
"Sourcing through the Cloud: Myths and Realities"
Agenda
3:00 pm: Pre-Meeting Networking
3:30 pm: Welcome
Rich Etzkorn, Senior Vice President, Cassidy Turley
3:40 pm-4:10 pm: “What is Cloud Computing?”
JP Balakrishnan, Head of Client Services – Emerging Technologies, Infosys
Dan Chow, Senior Vice President, BeyondCore
4:10 pm-4:35 pm: Case Studies: “The BPO Service Value Chain in a Cloud Context”
Cloud adaption can be best understood by reviewing some real case studies. In this session we will review practical examples of how industry leaders leveraged the cloud to generate tangible business benefits. These examples also demonstrate how the cloud is influencing and changing the role of a classic systems integrator in a cloud enabled world.
4:35 pm-5:00 pm: Q&A Panel – “Everything You Wanted to Ask About Cloud Computing”
Panelists:
Phil Shelley, Vice President, Sears Holdings
JP Balakrishnan, Head of Client Services – Emerging Technologies, Infosys
Ken Owens, V.P. Security Architecture, Savvis
Alex Heidari, Director/Partner, Edward Jones
Moderator: Matt Shocklee, President & CEO, Global Sourcing Optimization Services (GSOS)
5:00 pm-5:15 pm: Open Discussion On Future Chapter Events & Closing
Rich Etzkorn, Senior Vice President, Cassidy Turley
5:15 pm-6:30 pm: Cocktail Networking Reception
Creve Coeur Corporate Center - MapQuest Link
Creve Coeur Corporate Center – Conference Room B, 622 Emerson Rd, St. Louis, MO 63141
- I-270 South to exit 14 - Olive Boulevard East
- Turn right (south) immediately on Emerson Road
- 622 Emerson Rd is on the left hand side
- Conference Room B is on the second floor in the hallway near the café
Please join us.
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Meeting held July 22, 2010
The next meeting of the Cloud Computing Chapter chaired by BeyondCore, Accenture, Infosys, Microsoft and Genpact, was held in conjunction with the IAOP Chicago Chapter, chairedKirkland & Ellis LLP, Kraft Foods and Northern Trust, on July 22, 2010. A networking reception sponsored by Microsoft followed.
The theme will be “Outsourcing Locations -- The Cloud.”
Agenda
3:30-3:45 pm: Welcome & Introductions
Gary Yurkanin, Director, Kraft Foods
Elliott Ichimura, Industry Manager, Microsoft
3:45-4:15 pm: "What is Cloud Computing?"
Arijit Sengupta, CEO, BeyondCore
Elliot Ichimura, Industry Manager, Microsoft
What is the business impact of Cloud Computing? How does it relate to outsourcing? How is it different from software as a service? How should we think about the business benefits of Cloud Computing?
4:15-4:40 pm: Case Study: "Maximizing Business Benefits via Cloud Computing in an Outsourced Invoice Process"
Charles Sutherland, Partner, BPO Growth & Offerings, Accenture
The first Case Study will highlight how different business benefits were delivered and risks averted in a Microsoft invoice process outsourced to Accenture. This process and corresponding software solutions were first moved to the cloud and then cloud-computing capabilities were leveraged to seamlessly incorporate third-party cloud-enabled technology like BeyondCore’s to further enhance the business benefits.
4:40-5:05 pm: Case Study: "Leverage the Cloud to Deliver Flexible Self-Service Solutions – A Hybrid Approach"
Zor Gorelov, CEO, SpeechCycle
Moving customer self-service interactions to the cloud offers a number of compelling benefits. In order to realize the benefits, IT organizations are tasked with making sure that the transition is executed seamlessly by addressing important considerations such as: integration with enterprise systems; transitions from self-service to agent assisted services; and service level. SpeechCycle will discuss how a “hybrid” approach to introducing cloud capabilities can provide time to firm up governance, build confidence, prove out the ROI and shorten the path to realizing the benefits. Customers, providers and advisors may expect to obtain insight into “hybrid” cloud practices that may be applied more broadly in other outsourced and managed services scenarios.
5:05-5:55 pm: Q&A Panel - "Everything You Wanted to Ask About Cloud Computing"
Panelists:
Zor Gorelov, CEO, SpeechCycle
Paul Hinds, Managing Director,PricewaterhouseCoopers
Charles Sutherland, Partner, BPO Growth & Offerings, Accenture
Greg Shipley, CTO, Neohapsis
Moderator: Jay Desai, Northern Trust
5:55-6:00 pm: Meeting Wrap Up
Neil Hirshman, Kirkland & Ellis LLP and JP Balakrishnan, Infosys
6:00-7:00 pm: Networking Reception hosted by Microsoft
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Meeting held April 21, 2010
A meeting of the IAOP Cloud Computing Chapter, co-chaired by BeyondCore, Accenture, Infosys and Microsoft, was held in conjunction with the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers, on Wednesday, April 21, 2010 from 3:30 pm to 5:00 pm PST.
Agenda
3:30pm-3:40 pm: Chapter Introductions
Ken Sharma, Symantec, GTI Chapter Chair
Arijit Sengupta, BeyondCore, Cloud Computing Chapter Chair
3:40 pm-4:10 pm: “Savings From Multi-vendor Cloud-based Delivery”
Andy Nallappan, Director, Global IT, Avago Technologies
4:10 pm-4:20 pm: Break
4:20 pm-4:50 pm: “Outsourcing through Cloud Computing”
Subra Kumarswamy, OnDemand Security Service Architect, Oracle America, Inc..
4:50 pm-5:00 pm: Q&A, wrap up.
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Inaugural meeting was held January 26, 2010
The inaugural meeting of the IAOP Cloud Computing chapter chaired by BeyondCore, Microsoft, Accenture and Infosys was held in conjunction with the IAOP New York chapter chaired by Morrison & Foerster LLP on Tuesday, January 26, 2010 from 3:00 to 5:00 pm the Omni Berkshire Place Hotel, 21 East 52nd Street, New York, NY 10022.
This meeting focused on the business value, as well as the risks associated with the rise of Cloud Computing outsourced solutions. Is Cloud Computing just another information technology development that outsourcing professionals need to understand, or could it have a more profound impact on the way ITO and BPO is sourced and managed? How can Cloud Computing bring new business value to your enterprise? Do the potentially increased risks of non-compliance outweigh the substantial cost savings available in Cloud Computing arrangements?
“What is Cloud Computing, and Why Should You Care? A Technology vs. Business Value Perspective”
Elliott Ichimura, Cloud Computing Chapter Co-chair, Microsoft
Arijit Sengupta, Cloud Computing Chapter Chair, BeyondCore
“The Potential Rewards and Risks of Cloud Computing.”
Gartner claims that by 2012, BPO services sourced through the cloud will grow from 5% to 25%. However, experts seem to disagree on the benefits and risks of Cloud Computing. A panel of customers, providers and advisors will share their varied perspectives on this topic, including representatives from Citigroup, Morrison & Foerster, Accenture and Infosys.
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