Sears Holdings

 
Arijit Sengupta, Chair
CEO
BeyondCore, Inc 


James Harris, Co-chair
Managing Director
Accenture

JP Balakrishnan, Co-chair
Head of Client Services – Emerging Technologies
Infosys


Shantanu Ghosh, Co-chair
Senior VP & Global Business
Genpact


Phil Shelley, Co-chair
Vice President, Information Technology – IT Operations
Sears Holdings


Brian Walker, Co-chair
Managing Director, IT Consulting
KPMG


Dr. Jane Siegel, COP, Co-chair
Co-Director, CSMIC and Senior Scientist
Carnegie Mellon Silicon Valley


David Lemphers, Co-chair
Director
PwC


Executive Advisory Committee

Biplab Adhya, Genpact

Mark Bluhm, Thomson Reuters


Delegate Member

Edward A. Pisacreta, Holland & Knight 
LLP

Understand the potential impact of Cloud Computing on the outsourcing ecosystem.

Explore how consumers, providers and advisors of outsourcing can best leverage Cloud Computing to further enhance existing benefits or develop new sources of business benefits from outsourcing.

Collect & document the unique requirements of the IAOP membership and educate the providers of Cloud Computing related technologies and services on these requirements.

Work with the IAOP membership and other leaders in the outsourcing industry to develop & influence best practices for cloud computing.

Disseminate knowledge and best practices related to Cloud Computing to the IAOP membership and affiliate organizations.

Quarterly

Both business setting – office or meeting room – and via webinar

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.

The 2011 Outsourcing Tools & Technology Symposium – East

The IAOP New York, New England, Cloud Computing and Outsourcing Tools & Technology Innovation chapters hosted a Symposium where leading outsourcing customers, providers and advisors shared their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services. Speakers shared how they’ve used these tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. Industry leading outsourcing and shared service center tools providers came together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value to your organization. A half-day Tools Provider Workshop followed the Symposium on May 25, enabling organizations to become intimately familiar with technologies available from these leading tools providers.

Tuesday, May 24

Kick-off: 
Outsourcing Accelerated – Service Delivery in the Age of Cloud Computing
Brian Zeve, General Manager, Professional Service Industry, Microsoft

Keynotes:

The innovation Blind Spot: a Darwinian Crisis
Audrey MacLean, Professor, Stanford University 

Tools and Accelerators to Help Lower the TCO for Technology Adoption
Nageswar Cherukupalli, Senior Engagement Manager, Information Management, Infosys

The Cloud Enabled Business
Saideep Raj, Senior Executive, Accenture

Why BPO Is Broken and How BPaaS Could Be the Solution
Arijit Sengupta, CEO, BeyondCore, Inc.

User Break-out Sessions

Use of Next-Generation Tools and Tools Enabled Services for Spend Insight and Improved Compliance and Governance
Irfan Burney, VP, Citigroup
Nipun Sehgal, CEO, Enlighta, Inc.

Panel Discussion
Moderator: Matthew Karlyn, Attorney, Foley & Lardner, LLP
Panelists:Kari Murphy, Managing Director, HengTian Services LLC
Alex Kozlov, Director of Marketing, Compass America Inc.
Andy Lewkowicz, Vice President, RR Donnelley

The User Experience Aspect of Enterprise Project Portfolio Management Systems
Kambiz Heydari, President, Velero Technologies

Optimizing the outsourcing/off shoring process from an Intercultural Management perspective
Pernilla Roersoe, Managing Director, Senior Consultant, itim Denmark 
Jerry Vastano, Managing Director, Consultant/Trainer, itim USA

Taking a Health Check of Outsourcing Relationships - The Kodak Case Study
Teresa Harris, COP, Global Partner Mgr. , Kodak, Inc.
Matt Shocklee, COP, President & CEO, GSOS & IAOP Global Ambassador 

Can You Trust Your Service Provider? Solving the Transparency and Governance Challenge!
Steve Sawtelle, Dirctor of Global Asset Management, CSC
Lou Salfi, VP Worldwide Sales, Blazent

Power Tools for Thorny Problems
Al Crew, Director, Strategic Sourcing, CIGNA
Doug Parker, Consulting Principal, Pillsbury Winthrop Shaw Pittman, LLP
Rober Zahler, Partner, Pillsbury Winthrop Shaw Pittman, LLP 

Wednesday, May 25

Tools Provider Workshops

How to Perform an Outsourcing Relationship Health Check - Tools & Techniques
Matt Shocklee, COP, President & CEO, GSOS & IAOP Global Ambassador

Implementing Supplier Governance Solutions
Nipun Sehgal, CEO, Enlighta, Inc.

IT Outsourcing Lessons Learned: What It Takes to Get What You’re Paying For
Howard Hastings, Sr. Director Products & Marketing, Blazent

Too Good to Be True? See for Yourself.
Arijit Sengupta, CEO, BeyondCore, Inc.

An Emerging Approach to Facilitating Sourcing Management Through Improved Data Mobilization
Jeff Oxman, Partner, TPI
Alex Kozlov, Director of Marketing, Compass Management Consulting

Cloud Computing Overall; Private vs. Public Clouds
Vishwas Lele, CTO, AIS 
Brian Zeve, General Manager, Professional Service Industry, Microsoft

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Meeting held July 22, 2010

A meeting of the Cloud Computing Chapter chaired by BeyondCore, Accenture, Infosys, Microsoft and Genpact, was held in conjunction with the IAOP Chicago Chapter, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust, on July 22, 2010. A networking reception sponsored by Microsoft followed.

The theme was “Outsourcing Locations -- The Cloud.”  

Agenda

"What is Cloud Computing?"
Arijit Sengupta, CEO, BeyondCore
Elliot Ichimura, Industry Manager, Microsoft

What is the business impact of Cloud Computing? How does it relate to outsourcing? How is it different from software as a service? How should we think about the business benefits of Cloud Computing?

Case Study:  "Maximizing Business Benefits via Cloud Computing in an Outsourced Invoice Process"
Charles Sutherland, Partner, BPO Growth & Offerings, Accenture

The first Case Study will highlight how different business benefits were delivered and risks averted in a Microsoft invoice process outsourced to Accenture. This process and corresponding software solutions were first moved to the cloud and then cloud-computing capabilities were leveraged to seamlessly incorporate third-party cloud-enabled technology like BeyondCore’s to further enhance the business benefits. 

Case Study:  "Leverage the Cloud to Deliver Flexible Self-Service Solutions – A Hybrid Approach"  
Zor Gorelov, CEO, SpeechCycle 

Moving customer self-service interactions to the cloud offers a number of compelling benefits. In order to realize the benefits, IT organizations are tasked with making sure that the transition is executed seamlessly by addressing important considerations such as: integration with enterprise systems; transitions from self-service to agent assisted services; and service level. SpeechCycle will discuss how a “hybrid” approach to introducing cloud capabilities can provide time to firm up governance, build confidence, prove out the ROI and shorten the path to realizing the benefits.  Customers, providers and advisors may expect to obtain insight into “hybrid” cloud practices that may be applied more broadly in other outsourced and managed services scenarios.

Q&A Panel - "Everything You Wanted to Ask About Cloud Computing"

“Savings From Multi-vendor Cloud-based Delivery”
Andy Nallappan, Director, Global IT, Avago Technologies 

“Outsourcing through Cloud Computing” 
Subra Kumarswamy, OnDemand Security Service Architect, Oracle America, Inc..
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Inaugural meeting was held January 26, 2010

The inaugural meeting of the IAOP Cloud Computing chapter chaired by BeyondCore, Microsoft, Accenture and Infosys was held in conjunction with the IAOP New York chapter chaired by Morrison & Foerster LLP on Tuesday, January 26, 2010 from 3:00 to 5:00 pm the Omni Berkshire Place Hotel, 21 East 52nd Street, New York, NY 10022.

This meeting focused on the business value, as well as the risks associated with the rise of Cloud Computing outsourced solutions. Is Cloud Computing just another information technology development that outsourcing professionals need to understand, or could it have a more profound impact on the way ITO and BPO is sourced and managed? How can Cloud Computing bring new business value to your enterprise? Do the potentially increased risks of non-compliance outweigh the substantial cost savings available in Cloud Computing arrangements?

“What is Cloud Computing, and Why Should You Care? A Technology vs. Business Value Perspective”
Elliott Ichimura, Cloud Computing Chapter Co-chair, Microsoft
Arijit Sengupta, Cloud Computing Chapter Chair, BeyondCore

“The Potential Rewards and Risks of Cloud Computing.”
Gartner claims that by 2012, BPO services sourced through the cloud will grow from 5% to 25%. However, experts seem to disagree on the benefits and risks of Cloud Computing. A panel of customers, providers and advisors will share their varied perspectives on this topic, including representatives from Citigroup, Morrison & Foerster, Accenture and Infosys.