IAOP Chapter: Malaysia
Meeting held on April 21, 2011
A meeting of the IAOP Malaysia Chapter hosted by Outsourcing Malaysia was held on Thursday, April 21, 2011 from 3:00 pm to 6:30 pm at Cindai II, Cyberview Lodge Resort & Spa, Cyberjaya, Malaysia.
Agenda
Opening Remarks
IAOP Malaysia Chapter Chair, Mr. Bobby Varanasi
Keynote Address - “EPP2 & EPP3: Malaysia’s Economic Transformation Plans & Impact to Outsourcing Industry”
Mr. David Wong, Chairman of OM
Keynote Address - “Developing an Industry: Going Global & Enabling Localization – The Socio-Economic Take”
IAOP Malaysia Chapter Chair, Mr. Bobby Varanasi
Interactive Session: Going Global
- Sales & Marketing
- Influencer Management
- Client Maturity & Services Sophistication
- Growth – Organic / Inorganic
- Challenges & Risks
- Competition vs. Differentiation
Interactive Session: Enabling Localization
- Creating Capabilities: People, Process, Technology
- Value in Absence of Labor Arbitrage
- Localization: Unbridled Competition vs. Preferential Treatment
- Vertical Focus: Strengths vs. Opportunities
- Technology vs. Business
Panel Discussion to discuss the key findings
Moderator: Bobby Varanasi
Panelists:
David Wong, Chairman, OM
Munirah Looi, Exco, OM
Rob Cayzer, GM, IDD, MDeC
Networking Cocktail
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Bobby Varanasi, COP, Chair
CEO
Matryzel Consulting Inc
The primary purpose of this chapter is to position Malaysia as a strategic location focused on outsourcing services spanning its core domain competencies, with the principal aim of enabling IAOP members and the global sourcing industry with thought leadership and information from Malaysia. Focus shall also rest in providing insights into location competencies specific to South-East Asia.
The chapter shall provide a forum for C level decision makers, providers, buyers and advisory firms in South East Asia to network, collaborate and share best practices in the industry.
The chapter will work closely with other regional (and global) chapters to bring together shared competencies, including contributing directly to creating outsourcing professionals within the larger region through IAOP’s COP Program. MDeC as an arm of the federal government of Malaysia is keen on making the COP a mainstay professional recognition within the industry.
Specifically the Malaysia chapter would lead the COP Master Class program in South East Asia.
Face-to-face (office, meeting room), social as well as web and teleconference.
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
Past Meetings
Meeting be held October 6, 2010
A meeting of the IAOP Malaysia Chapter hosted by Outsourcing Malaysia was held on Wednesday, October 6, 2010 from 3:00 pm to 6:30 pm at Cindai II, Cyberview Lodge Resort & Spa, Cyberjaya, Malaysia.
Agenda:
Opening Remarks
Mr. Bobby Varanasi, Chapter Chair
Keynote Address
Mr. David Wong, Chairman of OM
Keynote Address by IAOP Malaysia Chapter Chair, Mr. Bobby Varanasi
‘‘Complexities with Market Access – Too many players? Or lack of differentiation”
Case Study 1 (Failure Stories)
Case Study 2 (Success Stories)
Interactive Sessions
Session :
Moderated By: Srikrishna Vadrevu, CEO, Sigmax e-Services
- Irrelevance of technology
- Competitiveness of other locations
- Global Listings - Relevance?
- Lack of Differentiation
- Scale vs. Value – Are They Complimentary?
- Increasing Competitiveness through Inorganic Means
Relevance of Service Levels & Dichotomy with Business Goals
Session 2:
Moderated By: Rob Cayzer, GM-BMD, MDeC
- Influencers - Are they relevant?
- Who are pivotal linchpins to create "top of mind recall"
- Benchmarking vendor capabilities
- Commoditization of services & Increasing pricing pressures
- NKEA Business Services Labs – Outsourcing As a Key Driver of Economic Growth – How To Achieve Differentiation
- Partnerships – How To Make Them Work
Panel Discussion to discuss the key findings
Moderator: Bobby Varanasi
Panelists:
Srikrishna Vadrevu, CEO, Sigmax e-Services
Rob Cayzer, General Manager – BMD, MDeC
Networking Cocktail
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Meeting held June 9, 2010
A meeting of the IAOP Malaysia Chapter hosted by Outsourcing Malaysia was held on Wednesday, June 9, 2010 from 11:30 am to 2:00 pm at Cindai I & II Ballroom, Cyberview Lodge Resort & Spa, Cyberjaya, Malaysia.
The topic of focus was "Services Sourcing for Governments - Does it Create Value?" Emphasis lay on a panel discussion moderated by Bobby Varanasi with panelists from government and end-users looking at both socio-commercial and economic drivers that can be enabled by sourcing models.
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Meting held October 6, 2009
The most recent meeting of the IAOP Malaysia Chapter hosted by Outsourcing Malaysia was held on Tuesday, October 6, 2009 from 4:30 pm to 6:30 pm at Cyberview Resort Lodge & Spa, Cyberjaya, Malaysia.
The Chapter meeting focused on “Domestic Sourcing, Partnerships & Globalization.” Speakers from Outsourcing Malaysia and MDeC presented on “Opportunities & Challenges for Local Service Providers with Globalization” and “Thrust on Domestic Adoption of Sourcing Relationships – Issues, Challenges, Opportunities and Perceived National Benefits.” Chapter chair Bobby Varanasi of OM led a panel discussion focusing on DDI, local market development, sub-contracting, value chain creation etc. Panel members included one CXO each from MNC Captive, Govt/ GLC, MIDA/MATRADE, and PIKOM CIO Chapter.
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Collaborative meeting with the Governance Chapter on April 22, 2009
The most recent meeting of the IAOP Malaysia Chapter hosted by Outsourcing Malaysia was held on as a joint virtual meeting with the IAOP Governance Chapter chaired by Vantage Partners. .
Chapter chairs Danny Ertel of Vantage Partners and Bobby Varanasi of Outsourcing Malaysia led a discussion entitled “Managing Cultural Differences in Offshore Relationships.” Each offshore location faces its own unique challenges – participants found out what they are in Malaysia and how to best manage them. Panelists included Francis Meganathan, managing director of Cuscapi Berhad and Manoj Menon, partner & managing director from Frost & Sullivan.
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Meeting held – March 2, 2009
A meeting of the IAOP Malaysia Chapter chaired by Bobby Varanasi of Outsourcing Malaysia was held on March 2, 2009 from 4:00 to 7:30 p.m. in Kuala Lumpur, Malaysia. This meeting was part of the IAOP Global Tour featuring Michael F. Corbett, Chairman of IAOP.
Chapter chair, Bobby Varanasi of Outsourcing Malaysia, introduced Michael F. Corbett, Chairman of IAOP; David Wong, Chairman OM/PIKOM; Dato’ Badlisham Ghazali, CEO ofMDeC; and Woon Tai Hai, Director of KPMG Business Advisory. Each of these outsourcing leaders provided their individual insight on the outsourcing industry, impact of the financial crisis, how to leverage hidden opportunities and enhancing visibility to Malaysian competencies in the global marketplace in addition to contributing to a panel discussion moderated by chapter chair Varanasi.
Additionally, participants learned more about the upcoming IAOP Asia Pacific Outsourcing Summit which will be co-hosted with Outsourcing Malaysia/PIKOM and held on May 12-13, 2009 in Kuala Lumpur, Malaysia.
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Meeting Held – September 25, 2008
The latest meeting of the IAOP Malaysia Chapter was held on September 25, 2008 from 4:30 to 6:45 p.m. at the Cyberview Lodge Resort & Spa in Cyberjaya, Malaysia.
Chapter chair, Bobby Varanasi of Outsourcing Malaysia, introduced Liza Hussain, Managing Director at Manpower who spoke to the topic of “Talent Pool Dynamics of the Asia-Pacific Marketplace” and Cheah Kok Hoong, General Manager at Sunway & Councellor PIKOM who spoke to the topic of ”Addressing Talent Pool Challenges faced by the Industry”. These dynamic presentations were followed by a roundtable discussion and a summary of the chapter’s key initiatives.
In addition, information about the upcoming COP Master Class in November as well as other IAOP events was shared!
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Chapter Update – Spring 2008
The IAOP Malaysia Chapter held a briefing session at the end of February where participants representing various firms heard about how the complexity of the global sourcing marketplace demands a different breed of professional. Chapter Chair, Bobby Varanasi, then shared an overview of IAOP, its Malaysia Chapter and the COP Program and Master Class. Significant interest was generated in the COP Program and Master Class leading to a planned class on April 22 -25, 2008. See the COP schedule for more details and stay tuned for more chapter events in Malaysia!
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