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Background
Recent report forecasts indicate that the total market size for business process outsourcing (BPO) in the Asia-Pacific region, excluding Japan, will have had an annual growth rate of 18.7 percent from 2005 to 2009 and will generate more than US $12 billion in revenue by 2009.
Keeping in step with the significant growth of the BPO industry, the ASP/IDC Alliance Chapter (AAC), a chapter of the Singapore infocomm Technology Federation (SiTF), will officially be rebranded as the SiTF Best Sourcing Chapter (SiTF-BSC).
The rebranding of AAC to BSC will better represent the business process management (BPM) sector, as well as business organizations. Various strategies will be employed to attract large BPO organizations to Singapore, as well as provide opportunities that benefit local enterprises. Ø Singapore is seen as offering value-added BPO activities because of the higher level of skills available, as well as strong English language capabilities. Ø Asia-Pacific’s IDC research manager for BPO services research, Conrad Chang, cites Singapore as an example of where the BPO market is forecast to be worth US $495 million by the end of 2009. (The Business Times, 20 November 2006)
The key areas of SiTF-BSC include: Ø Internet data center (IDC) Ø Value-added service providers (VASP) Ø Infocomm services vendors (iSV) Ø Business process management (BPM) Ø IT sourcing Ø Standards & guidelines for the outsourcing Industry Ø Business continuity/disaster recovery
The four milestones of SiTF-BSC:
Ø Activities for more participation and knowledge sharing: § Conduct programs that educate local enterprises, especially the SME, on the benefits of BPO. § Create a national award to recognize local Industry players who have achieved a notable benchmark in the BPO industry. § Define appropriate minimum service levels that all members must meet. Ø Case studies: § Studies conducted in the BPO market will be made available to members to keep them updated on the industry’s latest trends. § BSC members will be given opportunities to showcase their solutions to the SME market through collaboration with other associations. § Improve the branding and awareness of the BPO industry as well as members’ own marketing and branding.
Ø Seek business opportunities for members: § Cohesively seek more business opportunities for the members. § Identify new markets and opportunities by actively engaging various industry delegations of ASEAN, thus making these available to our members. § Speak with one voice about how government policies can help develop the BPM industry in Singapore. Ø Membership type of activities to form a stronger Chapter: § Organize various networking sessions and seminars, and participate in IDA initiated forums where our Chapter activities and outreach can be further propagated. § Provide one-on-one sessions for new members to get acquainted with the Chapter and learn its requirements. § Host a networking session for members to interact informally to expand their contacts and build relationships.
IAOP Members: To register for a guest pass for the upcoming meeting, please contact the SiTF Best Sourcing chapter coordinator
IAOP Members: Please click here for upcoming SiTF Best Sourcing Chapter events.
SiTF Best Sourcing Chapter Members: Please click here to sign up for your Affiliate Association IAOP membership, and to begin receiving news and special discounts from IAOP. You will need your Affiliate Association code from SiTF to create your complementary member profile.
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Charles Fan Chairman
Opus IT Services Pte. Ltd.
Alex Toh Vice Chairman Asiasoft (S) Pte. Ltd.
Alex Toh Vice Chairman Top Image Systems (Singapore) Pte. Ltd.
Sunny Qi
Secretary
CBL Data Recovery Technologies (S) Pte. Ltd.
Prashant Kalgaokar Kalgonkar
Treasurer
CSC Computer Sciences Pte. Ltd.
Chapter Address:
SiTF-BSC Chapter c/o SiTF Secretariat
55/55A Neil Road
Singapore 088892
Tel +6325 9700 Fax +6325 4993 www.sitf.org.sg info@sitf.org.sg
Primary Purpose of the SiTF Best Sourcing Chapter
Activities for more participation and knowledge sharing
Case studies
To seek business opportunities for members
Membership type of activities to form a stronger Chapter IAOP Member Participation
IAOP Members may be invited to attend SiTF Best Sourcing Chapter meetings as guest members
IAOP Members will receive news of SiTF events and initiatives
Special discount given to IAOP members for SiTF events
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