Knowledge Index

Member LoginJoin IAOP Today
Search Provider Profiles
Search COP Directory

Certified Outsourcing Professional® (COP)

“In the past 4 years, I’ve had a chance to view the COP certification from many angles – as a training program participant, as
a certified employee of an advisory firm and as a program instructor – and the value has been immeasurable.  The core curriculum provides for a common lexicon for our industry and enables more effective execution across the outsourcing
value chain – from clients to advisors to service providers."  ~Eugene Kublanov, COP

Whether your goal is to simply arm yourself or your team with the skills and tools necessary to begin improving your outsourcing outcomes immediately or as a step towards the Associate Certified Outsourcing Professional (aCOP) or Certified Outsourcing Professional (COP) designations, IAOP offers the de facto training to get you to your goal - the COP Master Class. 

The COP Master Class is an integral part of the Certified Outsourcing Professional (COP) family program. It provides outsourcing professionals — whether they work as customers, providers or advisors — with an intensive learning experience on the state-of-the-art, end-to-end process for outsourcing success. Individuals who complete the course will not only be one step away from aCOP designation as well as earn 75 points toward their COP designation, but also will immediately be able to improve outsourcing outcomes at the organizations with which they work.  

The class is organized with four teaching components — core content, group discussions and activities, expert insight, and applying content, and is designed to engage course participants and connect with three primary learning preferences: auditory, visual, and kinesthetic. The COP Master Class curriculum is composed of the 10 standard categories, 54 specific standards, and 106 elements of the standards.

The COP Master Class Offers

  1. A comprehensive learning experience that prepares an individual to successfully lead most outsourcing initiatives
  2. The opportunity to work with seasoned veterans to develop a customized outsourcing project plan for an actual project
  3. State-of-the-art insights into the latest industry and deal trends
  4. Extensive networking opportunities with professionals from a wide range of industries and professional disciplines
  5. 75 points toward achieving COP status and fulfills the aCOP training requirement
  6. The opportunity to synthesize the latest management thinking on outsourcing into actionable project steps
  7. Insights gained from hundreds of actual engagements at companies from all around the world
  8. Comprehensive coverage of the Outsourcing Professional Body of Knowledge (OPBOK)
  9. Step-by-step coverage of the Outsourcing Professional Standards
  10. Expert guidance from faculty who are themselves COPs, as well as invited expert practitioners currently working in the field
Note: For in-person classes and trainings are taught in English. Attendance is limited to 20 students per class.
"The standardization and structure that IAOP has created and presented this week is just what this industry needs. Get on board or you're going to get left behind."   ~Ramiza Sipilovic, Manager, Customer Service International Service Network Partners, American Express

For more information on the COP Master Class, email copprogramservices@iaop.org.
Company-Wide Training Options

Instructor-Led Course

IAOP | Phone: +1.845.452.0600 | Fax: +1.845.452.6988
IAOP®, Certified Outsourcing Professionals®,
The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.
© 2017 IAOP® All Rights Reserved