| IAOP Member Forum: Use of Advanced Tools & Technologies in Outsourcing Preesentations |  Print  Email |
By: IAOP
IAOP Member Forum: Use of Advanced Tools & Technologies in Outsourcing | Presentations
November 10, 2011 • Chicago, Illinois
IAOP's Chicago Chapter, Midwest Chapter, Cloud Computing Chapter and Tools & Technology Innovation Chapter hosted a one-day IAOP Member Forum at the Offices of Kirkland & Ellis in downtown Chicago, IL on November 10, 2011 where leading outsourcing customers, service providers and advisors shared their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services.
“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 90’s and early 00’s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact financial performance of outsourcing relationships in the future”, commented Mike Corbett, Chairman of IAOP.
At the IAOP Member Forum, speakers shared how they’ve used advanced tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. Also, the leading outsourcing & shared service center tools providers in the industry came together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value today!
Click the links below to download the available proceedings.
Main Sessions
Breakout Sessions
To download the entire session, please click on the session name.
Download WinZip here:
http://www.winzip.com/downwz.htm
User Experience Sessions
Avoiding Latchkey Outsourcing
Val Munchez-van der Wagt, Allstate
Cloud Services Measurement Initiative Consortium (CSMIC) Overview
Jeff Perdue, Cloud Service Measurement Initiative Consortium, Carnegie Mellon University
Next Generation Governance Tools & Services
William P. Metz, Procter & Gamble
Impacting Business Outcomes through Cloud-Based Service Delivery
Prem Shanker, Mahindra Satyam
Impact on Partner Governance: Sprint Case Study
Chas Peterson, Sprint Network Services
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Tools Provider – Workshop Sessions
Tools for a Better Sourcing Decision
Howard Davies, Alsbridge
AvaSense: Sourcing at Your Fingertips
Shvet Desai, AvaSense
BeyondCore: The Game Changing Soluion Suite for Business Process Operations
Arijit Sengupta, BeyondCore, Inc.
Outsourcing Relationship Health Check Process
Matthew P. Shocklee, GSOS
Visibility. Alignment. Optimization
Mike Beals, M-Core
Optimizing Governance through Custom Performance Dashboards: A TPI Invoicing and Reporting Solution for Complex Global Outsourcing Environments
Jeff Oxman, TPI
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Posted 12/7/2011