IAOP Chapter: Atlanta
Meeting held November 21, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource, Assurant, Deloitte, M-Core and Wells Fargo, was held on November 21, 2011 from 6:30 pm to 9:00 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont C Room, Atlanta, Georgia, 30303.
Agenda:
6:30 pm - 7:30 pm: Networking
7:30 pm - 8:30 pm: "Recruiting, Staffing and Retention in a Call Center Environment"
Presented by: Andy Haas, Deloitte and Barb Powers, Deloitte
8:30 pm - 9:00 pm: Wrap up, Networking
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Thom Mead, Co-chair
Regional Vice President of Marketing – North America
Firstsource
Abhishek Breja, Co-chair
Vice President - Strategic Sourcing
Assurant Inc
Nancy Kraselsky, Co-chair
Senior Manager
Deloitte
Mike Beals, Co-chair
President
M-Core
Kurt Pearson, Co-Chair
Senior Vice President, Global Solutions, Strategy and Governance
Wells Fargo
The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.
Face-to-face (office, meeting room); virtual
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Past Meetings
Meeting held June 27, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource, Deloitte, Assurant, was held on June 27, 2011, at the Courtyard Atlanta Perimeter Center, 6250 Peachtree-Dunwoody Rd, Atlanta, GA 30328.
The topic wasbe "Latin America…the New Frontier for Outsourcing."
We looked at the changes that have occurred in the region and the changing market dynamics here in the US that are driving factors in the rise of Latin America as a destination for more than just bilingual voice call centers. Joining us was Esteban Reyes, CEO of VSI in Colombia.
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Meeting held February 7, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on February 7, 2011, at the offices of Assurant in Atlanta at 260 Interstate North Cir SE, Atlanta, GA 30339-2228.
The topic was "Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?"
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Inaugural meeting held August 30, 2010
The inaugural meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on August 30, 2010, at the offices of King & Spalding in midtown Atlanta.
In addition to the formal chapter launch and introduction of the chapter Governance Council and charter, the meeting included the following key topics:
- Chapter charter
- Organizing upcoming events
- General session presentation & discussion
- Current and prospective member “meet and greet” networking reception
The evening was highlighted by an engaging discussion led by Monty Hamilton, CEO of Rural Sourcing, who discussed an emerging “hot spot” for outsourcing – the United States. That’s right; the United States is stepping up to become the new kid on the outsourcing block. Just as foreign car manufacturers looked to low-cost labor in the South to gain an advantage, outsourcing within the US is a cost competitive alternative to the offshore option. Mr. Hamilton shared insights on global macro-economic trends that are driving this new movement, as well as documented cases of how US businesses are reducing costs and staying onshore.
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