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Canada Chapter Chair

Canada Chapter Chair

Do What Counts

Do What Counts

Risk Monitoring |Governance |Advisory

Risk Monitoring |Governance |Advisory

Inspiring Innovation

Inspiring Innovation

Partner for a New Era

Partner for a New Era


Check back often as our Calendar of Events is updated all the time!

What's Happening


IAOP Calendar of Events

 Chapter Meetings & Webinars




 Informational Webinars


 Training Program


In IAOP Headlines

IAOP Kicks Off 2018 Award Season: Applications and Nominations Now Open

IAOP Celebrates Fifth Anniversary of PULSE Magazine with Launch of Website, IAOPPULSE.net


2017 Training Calendar
  • Oct. 23-26: COP Master Class, Lawrence, New Jersey
  • Dec. 4-7: COP Master Class, Dallas, Texas

Online Training

IAOP offers complimentary versions of our webinars on both trainings and certifications from IAOP, which may be accessed here.



Welcome New COPs,

Carlos Alves, COP
Manager, Logicalis
Peter Blake, aCOP
Director of Contracts and Compliance, GTA
Nelson Couvertier, aCOP
Vice President, IPC
Robert Davis, aCOP
Manager, Humana
Brian Dubiel, aCOP
Enterprise Sourcing Advisor, HCSC
Karsten Engler, COP
Principal, Commerz Business Consulting
Josh Krause, aCOP
BPO Manager, McDonald's
Cara Koppenhoefer, COP
Strategic Consultant, Humana
Cristal Leslie, COP
Operations Manager, Humana
Klara McAuliffe, aCOP
Supplier Management, PepsiCo
Jingjing Shen, aCOP
Senior Associate, PWC Consulting
Lerato Sithole, aCOP
Director, Deloitte
Mark Smith, aCOP
Service Architect, IPC
Mohit Tandon, aCOP
Director, TCS
Natasha Zaretsky, aCOP
Supplier Management Team, PepsiCo

September 2017

          Sept. 26 - Real Estate & Facilities Management chapter meeting: "Automation in the CRE World" - Join Chris Zlocki, Head of Innovation for Colliers International, for a session on how cognitive intelligence and automation can be applied to help real estate teams stay ahead of the curve. He will discuss the latest trends in automation and discuss how occupiers are contracting for these services.  Whether it’s utilizing lease administration robotics technology or workflow management, we’ll engage in a lively discussion around what is currently be automated, what is prime for evolution and how it would actively come to play.

October 2017

          Oct. 4 - Australia chapter meeting: "Leading Practices in Third Party Risk & Governance" - IAOP Board Member, Atul Vashistha, will host a roundtable session at the Royal Automobile Club in Sydney. The roundtable will consist of a panel of experts in governance, third party risk, finance, sourcing, banking, and more, and will also engage the wisdom of the attendees. It will be a small group of 20-25 participants.
Converse with industry experts, hear their perspectives and share yours on the ever-developing industry third-party risk and governance processes, ever-changing industry insights, and ever-growing client relationships. 
Seats are limited, click on the 'register here' button to process your registrations today!

          Oct. 12 - Philadelphia chapter meeting: "Digital Disruption for the Enterprise- Nexient has been taking digital disruption mentality to customers, shifting focus from Information Technology to Business Technology centric solutions, helping clients focus on getting the right Digital Experience (DX) architecture, and allowing the business to leverage the DX capabilities in ways that will beat the competition.  In this talk, we will discuss some of the typical internal disruptions that were made and case studies to reinforce themes discussed.
          Oct. 23-26 – COP Master Class, Netherlands: Whether your goal is to arm yourself with the skills and tools necessary to begin improving your outsourcing outcomes immediately or become an  Associate Certified Outsourcing Professional (aCOP) or Certified Outsourcing Professional (COP),  IAOP offers the de facto training to get you to your goal - the COP Master Class.
          TBD - Chicago chapter meeting: "Guided Walk-About of Emerging Technology Demos (Artificial Intelligence, Virtual Reality, Augmented Reality)- Stay tuned for details!

Upcoming Conferences

Feb. 18-21, 2018: "The Reincarnation of Outsourcing: From Disruption to Domination (When Disruption is Everywhere)" -- Renaissance Orlando, Orlando, Florida

June 11-14, 2018: Marriott Brussels Grand Place, Brussels, Belgium (Stay tuned for details)

PULSE Magazine & Blog

PULSE Magazine: Check out the 5th-Anniversary issue out now!

Not receiving PULSE
Email pulse@iaop.org.
PULSE BlogWe take you deep into outsourcing with the latest ideas, advice, knowledge & best practices, turning the conventional upside down.

Seeking Guest Bloggers!

IAOP on YouTube

Featuring these videos...

(and more)
Automation Defining the Future of Business Operations
Risk Management, Governance and Lessons Learned from Implementing RPA
Building the Automation Roadmap: Lessons Learned and Success Strategies  
Eight Simple Rules of Best Practice for RPA Deployment with Sarah Burnett, VP, Everest Group
Digital Labor as a Catalyst for Transformation
Beyond RPA
IAOP's Women Empowerment Chapter Launch
Kate Vitasek, IAOP Texas Chapter Meeting


Take Advantage of...

Membership:  Receive 10% off the standard membership rate of $395. Register here and use offer code OFFER10. Read any good books lately? Did you know that IAOP Members receive a 15% discount on the OPBOK at www.vanharen.net and also on the www.vanharen.us site. Take this 10-Question Quiz to see if you have what it takes to become a Certified Outsourcing Professional (COP).



Member News & Publications ~ Industry Events ~ In the Industry


Sourcing Industry Conference
ISG’s Sourcing Industry Conference (SIC) is specifically designed for service and technology providers that wish to benefit from ISG's in-depth market research and industry insights. Attendees will hear firsthand about today's most pressing customer concerns and find out where the industry is headed.
The conference is structured for attendees to hear keynote presentations, participate in 1:1 sessions, and personalize their agendas with topics such as design sourcing, workplace of the future, technology trends, customer user experience, data analytics, and digital labor.  Register soon to secure the information needed to increase market share and improve win rates.

15% discounted rate for IAOP members: IAOP1017SIC


September 2017: Opole City

October 2017: City of Poznan

November 2017: TBD

The BSS Tour 2017

The BSS Tour is the cycle of business conferences organized in Poland in 2017. The organizer of the event is Pro Progressio Foundation with partners representing the public and private sector. Each conference is dedicated to a specific theme and is hosted in different cities. Meeting themes are focused on IT, BPO, Call Contact Center, but also on such important business life elements like for example work-life balance.
In 2017, the events will be organized in selected cities and detailed information about each event will be presented on the BSS Tour dedicated web page. On the map, which is presented on the main page of The BSS Tour, next to the host-cities there will be presented additional information concerning each single event. Each conference will also have a dedicated webpage, where the agenda, speakers, partners and sponsors are presented.
The main goal for The BSS Tour is to share the know-how, experience and information, concerning the newest business trends and industry challenges. The events are also focused on building strong business relations via networking supported by Event Tiger networking platform.

2017 Cloud and Digital Transformation Survey
IAOP and Baker McKenzie would like to offer you the opportunity to participate in our 2017 Cloud and Digital Transformation Survey. The results will be published in the Autumn/Fall of 2017. The 2017 survey is a significant evolution of our previous annual cloud surveys. 

Pro Progressio
Outsourcing&More Magazine

Pro Progressio, IAOP's Media Partner for the upcoming European Outsourcing Summit, is the foundation located in Poland focused on the development of the outsourcing industry. Among the goals of the foundation is the promotion of Poland as a near and offshoring location, outsourcing education and promotion of service suppliers and their business environment.

Foundation is using Outsourcing Portal and Outsourcing&More Magazine (Polish-English outsourcing industry media) to achieve the goals but also as promotion tools offered to Outsourcing Club Members. Outsourcing Club is a membership project run by the Pro Progressio. The members of the Club are services suppliers, cities, development agencies, consulting organizations, real estate developers and other organizations forming the outsourcing industry environment.


Questions or Comments?

Please send all comments and questions to Kate Tulloch-Hammond, IAOP Director of Media & Communications at kate.hammond@iaop.org.

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promote professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our 120,000 members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. To learn more, visit www.IAOP.org

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